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“Great room lied about the price”

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Hawthorn Suites by Wyndham Dayton North
Ranked #20 of 45 Hotels in Dayton
1 review
“Great room lied about the price”
Reviewed 17 February 2014

I was quoted at 84 a night and when I got there it was 94 and I was very mad at that I think u should get your phone crew people to get there stuff together and stop lieing to people and make them pay more other than the stay was nice and staff was friendly

  • Stayed February 2014
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jestermack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy L, General Manager at Hawthorn Suites by Wyndham Dayton North, responded to this review, 19 February 2014
We appreciate you taking the time to provide feedback to us about your stay at our hotel. Please accept my apologies for the issues you experienced. Since the staff and I strive to provide friendly service, clean rooms and a comfortable stay for all of our guests. In response to your remarks, I have met with the staff and reviewed our reservation policies as well as cleaning procedures and standards for professionalism.
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838 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (76)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Boynton Beach
1 review
Reviewed 29 January 2014

We stayed at this hotel on Christmas while visiting family. The two bedroom "penthouse" was quite spacious however we found the furnishings to be very dated and old including the bedding, televisions and kitchen appliances. The heating was hard to regulate...either too hot or too cold. The sofa bed was also very old and uncomfortable. The penthouse was perfect for a family and the price was reasonable however a updated makeover is definitely needed. The carpet also seemed rather dirty...definitely would not walk on it in bare feet!!

  • Stayed December 2013, travelled with family
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Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
Thank Deborah R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy L, General Manager at Hawthorn Suites by Wyndham Dayton North, responded to this review, 7 February 2014
Thank you so much for the nice review of our property. We are in the process of updating a lot of our furnishings. Please know we would be thrilled to have you again as our guest should your travel needs bring you back to our area.
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Watertown
1 review
Reviewed 29 January 2014

And for longer stays. It is an entire suit with kitchen, living room, etc. for a good price, with good hot free breakfast.

  • Stayed December 2013, travelled as a couple
    • Value
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    • Sleep Quality
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Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
Thank Yingguang L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy L, General Manager at Hawthorn Suites by Wyndham Dayton North, responded to this review, 7 February 2014
I appreciate you taking the time to write such a wonderful review. It's great to hear that my staff took great care of you; your review made my day and I appreciate that. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
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Cookeville, Tennessee
Level 4 Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 26 January 2014

We stayed two nights at Hawthorn Dayton North . It was very clean and comfortable. The breakfast was amazing. Eggs, sausage, gravy, as well as an assortment of muffins, bagels, and breads, cereal, and juice. The staff that we dealt with were very friendly and helpful. This is the second time we've stayed here and would definitely stay again.

Room Tip: Some of the rooms are on the upper level and required a walk up wooden outdoor steps. Of course, Ohi...
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DonnaPierceBurnsides
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy L, General Manager at Hawthorn Suites by Wyndham Dayton North, responded to this review, 7 February 2014
I appreciate you taking the time to write such a wonderful review. It's great to hear that you enjoyed our breakfast; your review made my day and I appreciate that. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oshawa, Ontario, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 January 2014

I would recommend this hotel. It was clean quiet and very comfy bed. We even had a fire! Logs are $7 each but well worth it. We stopped on a Wednesday Night and there was a FREE social dinner ( stew, buns and homemade cookies yum ) The breakfast was great hot and cold, fresh fruit etc. coffee was amazing. Would stay again.

Room Tip: We stayed in building 2.
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy L, General Manager at Hawthorn Suites by Wyndham Dayton North, responded to this review, 21 January 2014
I appreciate you taking the time to write such a wonderful review. It's great to hear that my staff took great care of you; your review made my day and I appreciate that. I love to hear you enjoyed the social so much! Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! Kathy
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Berne
1 review
Reviewed 9 January 2014

The night I spent was fantastic!! The room was amazing and definitely worth what I paid! The only issue I had was a taxi ride from the airport was $30. I wish this hotel would have had a shuttle. I loved it here!!

  • Stayed January 2014, travelled solo
    • Value
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Review collected in partnership with Easytobook.com

Helpful?
Thank Joshua Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy L, General Manager at Hawthorn Suites by Wyndham Dayton North, responded to this review, 21 January 2014
Thank you so much for the nice review of our property. Whenever I read comments like your's it always gives me great pleasure. My staff and I strive to make every guest's stay completely enjoyable, and our greatest reward is validation that we've done just that. Please know we would be thrilled to have you again as our guest should your travel needs bring you back to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hawthorn Suites by Wyndham Dayton North

Property: Hawthorn Suites by Wyndham Dayton North
Address: 7070 Poe Ave, Dayton, OH 45414-2545
Phone Number:
Region: United States > Ohio > Dayton
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 45 Hotels in Dayton
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hawthorn Suites by Wyndham Dayton North 3*
Number of rooms: 64
Official Description (provided by the hotel):
Corporate hotel conveniently located at I-75 and Benchwood Lane offering free high speed internet, complimentary daily hot breakfast, Wednesday evening social hour. We are surrounded by restaurants, shopping and entertainment choices. All suites have a full kitchen and living room area with pull out sofa. ... more   less 
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Also Known As:
Hawthorn Suites Dayton North Hotel Dayton
Hawthorn Suites By Wyndham Dayton North Ohio

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