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“EXCELLENT EXPERIENCE!!”

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Comfort Suites University
Ranked #13 of 14 Hotels in Bethlehem
Jim Thorpe, Pennsylvania
1 review
“EXCELLENT EXPERIENCE!!”
Reviewed 11 June 2014

My sister had her wedding over the weekend, and had arrangements for her guests here - EVERYTHING was perfect. The staff was SUPER pleasant and BEYOND accommodating! We could not have had a better stay!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank rosergoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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236 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (47)
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English first
Pen Argyl, Pennsylvania
1 review
Reviewed 19 May 2014

My daughter reserved a block of rooms for her out of town guests at the Comfort Suites in Bethlehem for her wedding weekend. After spending hours shopping for items, stuffing welcome bags, they were delivered to the Comfort Suites on Friday for them to dispense as our wedding guests arrived and checked in. The wedding was Saturday and some guests stayed one night - others stayed both Fri and Sat. Sunday as the grooms mother was checking out she noticed 15 of our gift bags behind the front desk and asked why they were still there. The reply made no sense so she asked to have them and brought them to my daughter and son in laws home. No one took the responsibility to see that they were given to our guests- hundreds of dollars spent and wasted because the Comfort Suites did not do their job. Today I called and they said some guests cancelled their reservations and that's why we had leftover gift bags- not true- 15 people DID NOT cancel. I asked for the manager and to speak with him and not be given voice mail- they said ok and put me thru to voicemail. Left a message to call me back today - no call back! Clearly no way to serve the public -!!!!

  • Stayed May 2014, travelled with friends
    • Value
    • Service
Helpful?
Thank Karin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Telford, Pennsylvania
1 review
Reviewed 3 May 2014

Stayed there on Sat, 4/26/14 after my son's wedding & reception in Hellertown Pa. The room was nice, & Tara did a super job in facilitating an early check in for me. Started out great, but went downhill at night. Not sure why we had to sign a no noise & no smoking policy - we had almost no sleep - a nearby room seemed to have a very loud drunken party until @ 3:30am with cigarette & pot smells wafting into our room on the 2nd floor. My newlywed son was on the 3rd floor & had very little sleep & the cigarettes& pot smells must have come thru the bathroom or ventilation system into his room. Complaints to the front desk were ignored, & we were pretty much advised that we had the option to checkout. Other family members in other rooms on both floors also were sleep-deprived due to the noise. That was my 1st & last visit to that comfort suites!

  • Stayed April 2014, travelled with family
    • Value
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Helpful?
Thank DM D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carthage, NY
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 May 2014

We stayed here for one night on our way home from vacation - Sands Casino is a short drive down the street and much more expensive. I wish we had paid the extra money. There is a gap around the room door that you could throw a cat through and I knew it was going to be a long night. At a little after 11:00 p.m., someone (several of them) running down the hallway pulled the fire alarm. The 2 men that came to investigate were rude, one of them loudly proclaiming "I can't believe those little f#@$(9 er's did that". Once the alarm got shut off, we could once again hear the noise from the hallway. Slamming doors, people talking in the halls, people talking in the parking lot (we were on the second floor!). I wear earplugs so I got a little sleep but my poor husband didn't get to sleep at all. He literally never complains to anyone but he attempted to tell the manager about the noise at checkout and she chastised him for not calling the desk. Really?? The fire alarm was going off and you want us to call the desk? We didn't ask for a discount and weren't expecting one which is just as well as she told us because we didn't call down, she wouldn't give us one. Too bad about the noise, the location is good and the rooms are nice but this is our first and last stay here.

  • Stayed April 2014, travelled as a couple
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Helpful?
1 Thank Madrep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 19 April 2014

Good location for visiting Lehigh University. This is a basic hotel. It seemed clean, but could use some updating. The sheets were wrinkled and the furnishings a bit outdated. We were expecting basic and that's what it is, which was fine for a one night stay. The breakfast was pretty minimal and basic too.

Room Tip: Ask for a quiet room on a higher floor.
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank S1772
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pa209, General Manager at Comfort Suites University, responded to this review, 22 April 2014
Thank you for choosing to stay here while visiting Lehigh University. We are going through a major renovation and expect that some of the shortcomings you pointed out will be addressed.

We do hope you will consider staying with us again the next time you are in the Bethlehem area.

Thank you,

David Urban
General Manager
610-882-9700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jersey City, New Jersey
Level Contributor
128 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 10 March 2014

Stayed for 1 night since we were celebrating a friends birthday at Sands Casino. Its a quick ride down the block from the casino and they have shuttle vans if you need them. The hotel was clean and the staff friendly. Nothing special. They are doing renovations so the lobby was 'under construction', looks like it will be nice when its all done. Only downside was we felt the curtains didn't really keep the sunlight out as much as we'd like :)

  • Stayed March 2014, travelled with friends
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Helpful?
Thank Kelz812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pa209, General Manager at Comfort Suites University, responded to this review, 22 April 2014
Thank you for taking time to write this review. We are currently updating not only the lobby but all rooms including the curtains. Furniture and lighting will aslo be replaced as well.

We look forward to the next time you come to the Bethlehem area.

Thank you,

David Urban
General Manager
610-882-9700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts, United States
Level Contributor
34 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 26 February 2014

This Comfort Inn (Suites) was ok, nothing special to write home about. The usual treats, nice lobby, friendly staff, clean room with the usual amenities. I did rest very comfortable while there. There's a bar located on the property, and the breakfast was alright, there was plenty of breakfast items to choose from. Situated close enough to walk just about anywhere there was to go in Bethlehem, I'd probably stay there again if I'm ever back in Bethlehem, because the rates were reasonable.

  • Stayed February 2014, travelled on business
    • Value
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    • Cleanliness
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Helpful?
Thank BlessedAmI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pa209, General Manager at Comfort Suites University, responded to this review, 2 March 2014
Thank you for writing this review. We are glad your stay was comfortable and positive. We look forward to your return.

Thank you,
David Urban
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites University

Property: Comfort Suites University
Address: 120 W 3rd St, Bethlehem, PA 18015-1202
Phone Number:
Region: United States > Pennsylvania > Bethlehem
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #13 of 14 Hotels in Bethlehem
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Comfort Suites University 2.5*
Number of rooms: 124
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Also Known As:
Comfort Suites University Hotel Bethlehem
Comfort Suites Bethlehem
Bethlehem Comfort Suites

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