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“Horrible experience will never stay again”

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WoodSpring Suites Allentown Bethlehem
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Horrible experience will never stay again”
Reviewed 29 May 2014

Checked in 5/11 with intentions of staying for a month while waiting for new home to be ready. From the start nothing but problems with this place. Elevators are broken more than they are working - they don't tell you there is a luggage dolly to assist with luggage - don't bother calling after 10pm because they will rudely say office is closed unless emergency. How can a hotel close for its guests? Never heard of this. Asked to leave early due to disgust of the poor treatment manager promised to issue early leave credit then changed mind - had to file complaint with corporate that also is as incompetent as the hotel itself - filing dispute with credit card company for partial refund. Stay away from this place.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather L, Guest Relations Manager at WoodSpring Suites Allentown Bethlehem, responded to this review, 31 May 2014
Thank you for taking time to tell us about your experiences at our property. It’s unfortunate that your experience did not meet your expectations; and we extend our sincerest apologies. At Value Place, we strive to ensure each and every guest stay is satisfying. Please know that we are taking your feedback to heart. We would like to connect with you for more details. I have emailed you separately. Please respond when you have a moment.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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128 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
Lexington, Kentucky
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 April 2014

I had a very good experience with the professional staff at this location. All of them were very polite, and they did a through job cleaning the room every 2 weeks. All of the appliances were also new and in good working order.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Thomas F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pittsburg, New Hampshire
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 14 April 2014

My business trip was delayed and I decided to stay in bethlehem for a week more. I saw the sign from the freeway and decided to check it out... Without a reservation I was treated with a hospitality approach you get at 4 star hotel...To my surprise this hotel surpassed my expectations, the staff very personable, professional, the place was clean and fresh! In the mornings you can see the pride the staff has while cleaning the hotel common areas. I would recommend anyone to try out the Value Place hotel in Bethlehem. Kuddo's to the manager Mayra for leading that team. I will be back in July and will stay there again!

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jeannette B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bethlehem, Pennsylvania
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 April 2014

Best of all worlds, clean an inexpensive. Save lots of money on food, Giant and Wegmans are close by, lots of pizza and fast foods near by, and there is a dollar store and walmart very close to the property too. Laundry facilities are on the property, but you might fare better at a local laundry mat. Keep your studio stocked with soda, water and goodies as the vending machines are expensive. Other than that, an excellent place to stay!!

Room Tip: 4th floor is the smoking floor. Try to get a studio in the middle on the floor, that will cut down...
See more room tips
  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Louis H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Old Forge, Pennsylvania
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 March 2014

This is my second time using this property as a home away from home. The property is spotless and offers many nice added features such as a full size refrigerator and twin burner stove. When u enter your room it is totally sanitized and refreshed. The halls are spotless as well as odor free. Myra is an amazing manager. She clearly goes over all the charges and rules prior to check in. When I returned to this property I felt very welcomed by Myra as well as her assistant Alex. They offered assistance with bringing in my belongings and immediately went out of their way to make everything right. Don't be fooled by the negative reviews. If you follow the rules set forth in your agreement I think you will be very happy.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank livelaughandlove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EASTON
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 21 February 2014

I'm here to give the good folks at the Bethlehem, PA Value Place, a hearty and heartfelt "Thank You!" Last Friday, Valentine's Day, We were told to abandon our apartment, as the roof nwas threatening to collapse due to heavy snow buildup. We spent that night at an area inn, but it was expensive, and that night was the only one available. It was a holiday weekend, and most other lodgings in the area were booked solid. We left the inn, not knowing where we would be spending the night. We remembered seeing the Value Place from the major highway here in our area, so we decided to go and see if they had anything available. Thankfully, you had two studio doubles availables, perfect for my daughter, her 2 year old boy, and I, and my son, daughter in law, and their 3 kids. While both families are now searching for more permanent living arrangements, we were, and are extremely grateful for the Value Place for accomodating us. Thank you, Value Place Bethlehem!!

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Dave A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 February 2014 via mobile

We had lost our home in a fire and the staff here was very nice to us coming back in from home to clean our room so that we could move in immediately. The front desk staff is one of the best very friendly. Also hotel is always clean. When you walk in you can tell they clean cause it always smells good.

Stayed January 2014, travelled as a couple
Helpful?
2 Thank Bonnie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about WoodSpring Suites Allentown Bethlehem

Property: WoodSpring Suites Allentown Bethlehem
Address: 4016 Christian Spring Rd, Bethlehem, PA 18020-9451 (Formerly Value Place Allentown)
Phone Number:
Region: United States > Pennsylvania > Bethlehem
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 Speciality Lodging in Bethlehem
Price Range (Based on Average Rates): £
Hotel Class:2 star — WoodSpring Suites Allentown Bethlehem 2*
Number of rooms: 121
Official Description (provided by the hotel):
WoodSpring Suites Allentown Bethlehem (formerly Value Place Allentown) is a new kind of extend-stay hotel. Our hotels are comfortable, our rooms are well-priced, and our customer service makes every guest feel welcome. Kitchens in every room. If you need a hotel for a few nights, a week, or longer - you'll save more money the longer you stay with us. Free wi-fi and access to guest laundry and vending help you relax while away from home. WoodSpring Suites. It's Simple. Done Better. Extended stay hotels are different in amenities from traditional hotels. - Daily housekeeping included in nightly rate. - Private bathroom in each suite (ADA and ADA w/ Roll-In shower available). - Guests can book by the night. Weekly and extended stay rates also available. ... more   less 
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Also Known As:
Value Place Allentown Hotel Bethlehem

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