I made a reservation at the sands recently for a one night stay and looked forward to checking out the casino-unfortunately when we arrived they had no reservation listed for us and had no rooms available. I presented the confirmation number and that wasn't in their system and they treated us like we were incompetent and didn't know how to make a hotel reservation. It was through a third party website and they claimed that it was the fault of theirs because it was their website that caused the mistake. We are heading back for an event that's being hosted there but since I am so disappointed at my last experience that we will probably find another place stay after the event, which is pretty inconvenient if we'll be out late and drinking to drive to a separate hotel-but I can't reserve another room there and risk hearing that "they've lost our reservation". Nothing was offered for us as far as compensation, they had no suggestions for us about where to stay instead, and they suggested trying out one of their restaurants or games and wait for a possible cancelation....what an absurd suggestion-and I was offended that they expected us to spend money there after they had no room available for us. I even asked if there were honeymoon suites or high-roller rooms set aside and we were willing to pay whatever the rate would've been and they just dismissed this as an option-the professionalism was just poor-they kept condescendingly repeating themselves and wouldn't take any responsibility. I notified the company that we booked the room through and we were reimbursed since we were charged ahead of time this way, and they offered us a credit to use in the future-but on their end, they seemed to have everything in order....so I felt like the hotel made an error and ruined my experience altogether...I'll continue going to the foxwoods and Mohegan sun to gamble, I like atlantic city but it's a little further for us-this place is a good location for us but as the customer service failed to provide any solution, I'd have to avoid going back based on that disappointing encounter. I've never posted anything before, and we travel a lot, we can take bad experiences and move on, but I wanted to put this out there and find out if anyone else had any similar circumstances with lost reservations or dismissive staff because I left there feeling as if I did something wrong-and since it was unresolved and I have persistently felt annoyed by how they made me feel, it resulted in my first customer review or post here.
- Official Description (provided by the hotel):
- Sands Casino Resort Bethlehem designed its hotel to set a new standard for luxury and style. Complimentary Continental Breakfast and Wireless Internet are included. The 302 rooms include 16 Executive Suites and 6 Presidential Suites, each of which has the latest in modern amenities like wireless internet, media-hubs and high-definition flat-screen televisions. When you select the Sands Casino Resort Bethlehem you are assured an extraordinary experience. Each of the resort's spacious guest rooms is elegantly decorated in a stylish combination of rich dark woods and neutral tones - the perfect choice for a weekend escape or business retreat. Luxury, Style and Class come together to create an unparalleled hotel in Bethlehem, Pennsylvania. The Sands offers a wide array of dining from casual to upscale at five distinct locations and the convenience of a food court. Savor a tender cut of prime steak or fresh seafood at Emeril's Chop House. Visit Chef Emeril Lagasse's newest restaurant, Emeril's Italian Table, with its rustic Italian-inspired fare including antipasti, cured meats and artisanal cheeses, fresh made pastas and more. Enjoy a distinctive twist on all-American favorites at Burgers And More by Emeril. Stop by St. James Gate Irish Pub and Carvery for an authentic Irish meal. The Sands is home to a New York City iconic eatery, Carnegie Deli - the perfect stop for something quick and delicious. ... more less
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- Also Known As:
- Sands Casino Resort Bethlehem Hotel Bethlehem