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“Good location but average condition”

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Holiday Inn Express Hotel & Suites Bethlehem Airport - Allentown Area
Ranked #12 of 14 Hotels in Bethlehem
Reviewed 2 August 2014

Good location for Dutch Springs which is no more than 10 minutes. Also to town. The hotel location has places to eat nearby. The pub next door is a safe bet for burgers and wings and to watch any sport on the screens. It is right off of route 22 and a 4 min drive to Wegmans.

Now for the quality of the room. It is average for sure, lots of wear and tear which is understandable. Hopefully the ownership will start to implement simple and necessary maintenance and improvements. The wall paper is starting to fray, the smell was a little musty and masking cigarette smells even though our room is designated a no smoking room. Or damp shower curtain or liner? Not sure what it was but since we were out most of the time and so exhausted we slept through it and had our own room spray. Shower pressure was low. The breakfast is a nice bonus, fruit, cereals, eggs, juices, etc...pool is heated which is another great bonus....I would see if other rooms are better than the one we had...but I would try to check out other nearby hotels. Rating is just average.

  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank joqua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hielehighvalley, Director of Sales at Holiday Inn Express Hotel & Suites Bethlehem Airport - Allentown Area, responded to this reviewResponded 6 August 2014

Dear Valued Guest from NYC,

Thank you for providing a review of our Bethlehem, PA hotel. It was certainly our pleasure to welcome you to the hotel and to Bethlehem, PA. We are always happy to welcome a
Dutch Springs visitor.

It is always our goal to exceed the expectations of our guests. We unfortunately did not succeed. Your comments regarding wall paper, water pressure and the builiding as areas for improvement have been noted and forwarded to management. Thank you for the feedback provided. If you would like to discuss further, please feel free to contact the hotel directly.

Wishing you safe travel always.


Sincerely,



Management and Staff
Holiday Inn Express Hotel & Suites
Bethlehem Airport - Allentown Area
Bethlehem, PA

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Reviews (160)
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60 - 66 of 160 reviews

Reviewed 1 August 2014

We were staying at this hotel with a few rooms for a funeral with my mother in law who was very sick in addition to losing her husband of 60 years, The staff of this hotel went so far out of their way to make my family so comfortable, under the circumstances. From the manager to every employee that my wife and sister in law had contact with, were so committed to guest service that my wife insisted I write to trip adviser.
Our rooms were clean and comfortable, we will definitely stay there again when visiting my mother in law.

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank ScottBoise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hielehighvalley, Director of Sales at Holiday Inn Express Hotel & Suites Bethlehem Airport - Allentown Area, responded to this reviewResponded 6 August 2014

Dear Valued Guest from Averill Park, NY,

Thank you for choosing Holiday Inn Express Hotel & Suites Bethlehem Airport - Allentown Area in Bethlehem, PA for your recent lodging needs. We appreciate the time you have taken to write about your recent stay.

We are sincerely sorry to hear about the recent loss of a family member.
Wishing you safe travels always.


Regards,


Management and Staff
Holiday Inn Express Hotel & Suites
Bethlehem Airport - Allentown Area
Bethlehem, PA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2014

After a very long day of traveling around the area today, my friend and I arrive to the hotel to check in. The front desk person informs us that despite my friend requesting double beds, non smoking..it "somehow transferred" over to them as a king sized smoking suite. Funny that she mentioned that "somehow transferred" part before mentioning that it was king sized smoking, as if she knew we weren't going to be happy with that. My friend has a severe sensitivity to cigarette smoke so a smoking room was not going to work. When we asked if there was another room available, she said that they were fully sold out.

I can understand that. What I can NOT understand however is the lack of empathy for two weary travelers who were clearly a victim of an internet error. Could you not have called around to other Holiday Inns in the area to see if they could accommodate us? No..you leave us with nothing. We ended up having to travel back home since we had no where to stay, even though we paid for a room.

If you are someone who REMOTELY values customer service, I highly suggest looking elsewhere because these people just don't care.

  • Stayed: July 2014, travelled with friends
    • Service
1  Thank GiGiLikes2Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hielehighvalley, Director of Sales at Holiday Inn Express Hotel & Suites Bethlehem Airport - Allentown Area, responded to this reviewResponded 5 August 2014

Dear Valued Guest from Colonia, NJ,

Thank you for taking the time to write about your recent stay at our hotel. I apologize for your experience. Not hospitality. Assisting you to find another hotel in the area would have been what should have been done. I am sorry that did not happen. Under the same circumstances, I would have appreciated and expected assistance in finding another hotel. Please accept a sincere apology for not being better assisted.

Sincerely,

Holiday Inn Express Hotel & Suites
Bethlehem Airport - Allentown Area
Bethlehem, PA

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Reviewed 16 July 2014 via mobile

Reasonable prices for the rooms, clean rooms, nice friendly staff, free breakfast in the mornings, clean pool, PJ Whelihans Restaurant within 50 yards of hotel for good food, shuttle service, close to LVI Airport.

Jim
Bridgestone Americas

Stayed: July 2014
Thank Jim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hielehighvalley, Director of Sales at Holiday Inn Express Hotel & Suites Bethlehem Airport - Allentown Area, responded to this reviewResponded 18 July 2014

Dear Valued Guest,

Thank you for taking the time to write about your recent stay. We appreciated the opportunity to welcome you to the hotel. Sounds like you enjoyed being our guest.

It is always our goal to exceed the ecpectations of our guests and it seems like we were again successful.

When travel brings you back to Bethlehem, PA, please visit us again. We very much look forward to welcoming you back!

Thank you for choosing Holiday Inn Express Hotel & Suites Bethlehem Airport - Allentown Area for your lodging needs. Wishing you safe travel always.



Regards,



Management and Staff
Holiday Inn Express Hotel & Suites
Bethlehem Airport- Allentown Area
Bethlehem, PA

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Reviewed 1 July 2014

It was very clean. The room was a nice size. Bed was very comfortable. The staff suggested a great restaurant for dinner and even had the breakfast set up earlier due to early games being played for a tournament.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Lynn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hielehighvalley, Director of Sales at Holiday Inn Express Hotel & Suites Bethlehem Airport - Allentown Area, responded to this reviewResponded 2 July 2014

Dear Valued Guest from Freehold, NJ,

Thank you choosing Holiday Inn Express Hotel & Suites Bethlehem Airport - Allentown Area for your lodging needs. We appreciated the opportunity to welcome you to our hotel. Thank you for taking the time to write about your stay. It is always our goal to exceed the expectations of our guests. I am glad we exceeded yours.

When travel brings you back to the area, please visit us again. We look forward to welcoming you back. Wishing you safe travels always.

Regards,


Managment and Staff
Holiday Inn Express Hotel & Suites
Bethlehem Airport - Allentown Area
Bethlehem, PA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2014

Rooms are very clean and comfortable. The staff is phenomenal, they really went above and beyond to help me in a unique situation. I will definitely stay here again, and other HIE too. Thanks again for all your help!

  • Stayed: June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank TruckerLynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hielehighvalley, Director of Sales at Holiday Inn Express Hotel & Suites Bethlehem Airport - Allentown Area, responded to this reviewResponded 23 June 2014

Dear Very Valued Guest from Syracuse, NY:

Thank you for taking the time to write about your most recent stay at our hotel. We appreciate you providing feedback. It was our pleasure to make your stay the best it could be.
When travel brings you back to Bethlehem, please visit us again. We look forward to your return. Wishing you safe travels always.

Regards,



Management and Staff
Holiday Inn Express Hotel & Suites
Bethlehem Airport - Allentown Area
Bethlehem, PA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2014

The hotel I use when visiting Bethlehem did not have any vacancies and a work colleague recommended this property. Great choice. Clean, comfortable, quiet, and great staff. Reasonable breakfast including excellent coffee and HOT water to make tea. Restaurants within walking distance. Will stay here again in the future.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank DecoDoppler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hielehighvalley, Director of Sales at Holiday Inn Express Hotel & Suites Bethlehem Airport - Allentown Area, responded to this reviewResponded 17 June 2014

Dear Very Valued Guest from Muskoka District, Canada,

Thank you for choosing Holiday Inn Express Hotel & Suites Bethlehem Airport - Allentown Area in Bethlehem, PA for your lodging needs, We appreciated the opportunity to welcome you to the hotel. Appreciation to your colleague also for the recommendation. Glad you have found a new favorite. Sounds like your stay was a success. Thank you for taking the time to provide feedback.

When travel brings you back to the area, please visit us again. We sincerely look forward to your return. By the way, you are our first guest from Muskoka District. :)
Wishing you safe travels always. Thank you again for being our guest.

Regards,



Management and Staff
Holiday Inn Express Hotel & Suites
Bethlehem Airport - Allentown Area
Bethlehem, PA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Bethlehem Airport - Allentown Area

Address: 3375 High Point Boulevard, Bethlehem, PA 18017-7806 (Formerly Holiday Inn Express Hotel & Suites Lehigh Valley Airport)
Phone Number:
Region: United States > Pennsylvania > Bethlehem
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Family Hotel in Bethlehem
#9 Business Hotel in Bethlehem
Price Range: £83 - £156 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Bethlehem Airport - Allentown Area 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Holiday Inn Express Hotel & Suites Bethlehem Airport - Allentown Area is minutes from Lehigh Valley International Airport(ABE). This award winning hotel features an outdoor pool. All guests enjoy the complimentary Express Starts Breakfast with Hot Entrees, Signature Cinnamon Rolls, Continental Favorites and Made to Order Pancakes. P.J. Whelihan's Restaurant and Pub is adjacent to the hotel, so close we share a driveway, and is the perfect place for lunch or dinner. On your next visit to Bethlehem, PA, stay at Holiday Inn Express Hotel & Suites Bethlehem Airport - Allentown Area. A friendly staff looks forward to your arrival. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Bethlehem Airport - Allentown Area
Holiday Inn Bethlehem
Holiday Inn Express Bethlehem
Bethlehem Holiday Inn

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