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“Tremendous service!!”
Review of The Village Lodge

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The Village Lodge
Ranked #1 of 31 Hotels in Mammoth Lakes
Certificate of Excellence
Reviewed 2 June 2014

I just spent 3 nights at the Village Lodge in Mammoth. I have NEVER experienced such wonderful service and compassionate employees. Emily Summers at the front desk just couldn't do enough to help me and was totally delightful. Everyone I met there was kind, helpful and just willing to do anything to please!! The suite was beautiful, clean and perfectly maintained. I would definitely stay here again and would recommend this location without hesitation, giving it the highest of recommendations!! What a great place...and the people there were the BEST!!!

  • Stayed: May 2014, travelled on business
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2  Thank Sally O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomSmith11053, General Manager at The Village Lodge, responded to this reviewResponded 10 June 2014

Thank you so much for your kind review of The Village Lodge! I am thrilled to hear that you were so pleased with our employees. All of us here at The Village Lodge work extremely hard to accommodate every guest, and it is great to hear that it thoroughly enriched your experience. I have passed your message along to Ms. Summers and the rest of our staff. We look forward to seeing you again soon!

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451 - 457 of 862 reviews

Reviewed 29 May 2014

Spent three nights in this hotel in May .
First impressions in reception area was very good . Staff went out of their way to help us.
Our room was brilliant , 2 bathrooms , 1 en-suite . Bedroom was large and overlooked the mountains. Large open plan lounge ,kitchen . Lovely gas log fire dividing the dining room and lounge area. Balcony with a view out of hotel and across the mountains.
Hotel set in its own Village with shops and restaurants making it one of the best hotels I have stayed in
Food at restaurants really good and very reasonable when you use Happy Hour

Room Tip: Ask for a room overlooking the mountain view Great family size room
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  • Stayed: May 2014, travelled as a couple
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2  Thank honeyCornwall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomSmith11053, General Manager at The Village Lodge, responded to this reviewResponded 10 June 2014

Thank you for your thorough review of The Village Lodge! I am so glad to hear that our staff went above and beyond to assist you. I will definitely pass this message along to the Front Desk. It is great to hear how pleased you were with your condo and the surrounding restaurants and shops. We hope to see you again soon!

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Reviewed 27 May 2014

We used this hotel as a one night stop-off before visiting Yosemite and stopping again on the West side. The staff were very welcoming and informative upon our arrival. Our room was large and had a kitchen and dining area. The village is a lovely area, and the happy hours are great value in the bars, $2 beers and $4 wines and cocktails. It was very quiet when we stayed even though it was the weekend. Maybe the resort is cooling off a little after winter. We found our room a little stuffy, and the Air-Con unit rather noisy. And as the TV was on the wall, we didn't realise the Cable box was in the wardrobe of all places, so had to get maintenance to come help us turn it on!

  • Stayed: May 2014, travelled as a couple
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1  Thank Emily E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomSmith11053, General Manager at The Village Lodge, responded to this reviewResponded 10 June 2014

Thank you for your thorough review of The Village Lodge! I am thrilled to hear that you enjoyed your quick stay. I apologize for the inconvenience with the cable box, but am glad to hear that our maintenance staff was able to help you out. We are glad that enjoyed your condo and the surrounding restaurants and shops. Mammoth acts as a very convenient pit-stop for those visiting Yosemite; however, we hope you can stay with us longer next time!

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Reviewed 19 May 2014

Waoooooooooo this is the best lodge i been in for long time and it is in the best Location in Mammoth and you got to see the great customer service they over to everyone & they make you feel at home and the great shops they got its Reilly one of the kind place to stay at ...its very true

Room Tip: anywhere you in is good
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  • Stayed: May 2014, travelled with family
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5  Thank GENA2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomSmith11053, General Manager at The Village Lodge, responded to this reviewResponded 10 June 2014

Thank you for your kind review of The Village Lodge! We are so glad that you had such an amazing experience in the heart of Mammoth. We really strive to make sure all of our guests receive the best service we can offer. We look forward to seeing you soon!

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Reviewed 23 April 2014 via mobile

The perfect location for a ski and snowboarding trip. My husband and I got away for a trip in March. Our primary goal was skiing everyday and spoiling ourselves for dinner every night. Mission accomplished! We got a one bedroom and had more room than we needed. Super comfy room and bath, fireplace in a sitting room and a fully equipped kitchen which didn't use much except for making coffee in the am and storing beer and snacks but it was nice having the extra room. The sofa in the sitting room is a pullout bed so the room would work for a family of four also. The location is prime. Right at the base if the gondola and easy walking distance to wonderful local restaurants. We didn't rent a car and never needed one. The shuttle offered us free transportation from the airport and we walked everywhere else. We will definitely be headed back next year!

  • Stayed: March 2014
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2  Thank bschwiers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomSmith11053, General Manager at The Village Lodge, responded to this reviewResponded 10 June 2014

Thank you for your thorough and kind review of The Village Lodge! The Village at Mammoth is extremely convenient all year round – in the winter, our gondola can’t be beat! I’m thrilled to hear that you were so comfortable in your condo and the local restaurants. We look forward to welcoming you again soon!

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Reviewed 22 April 2014

My sister and I went to see the snowboard comp at mammoth MT and stayed here it was great from the time we were picked up at the airport, room was great and the people were exceptional who worked here especially Christina, the village is really neat and fun at night everything you need is right there, shuttle took us to the grocery store and picked us up, brought us to the MT twice, just a great place! bed was a little too hard for me!

  • Stayed: April 2014, travelled with family
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1  Thank Linds S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomSmith11053, General Manager at The Village Lodge, responded to this reviewResponded 10 June 2014

Thank you for your thoughtful review of The Village Lodge! I’m so glad to hear that you had such a great experience throughout your vacation. Our staff work really hard to provide exceptional service, and they will be delighted when I pass your message along to them. The Village Lodge provides many different amenities, and I am happy to hear how much you utilized them! We hope to see you again soon!

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Reviewed 17 April 2014

This place is great when in Mammoth for skiing. Out your door and right to the lift. The rooms are decorated quite well, full kitchens. And in this village and a few minutes away there are all the stores, coffee shops, a excellent sushi restaurant, pubs, the outstanding Novato Restaurant, and much more. Only thing it needs to work on is a bit better customer service. We will surely return there and recommend to others.

  • Stayed: January 2014, travelled as a couple
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1  Thank Ccrellin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomSmith11053, General Manager at The Village Lodge, responded to this reviewResponded 10 June 2014

Thank you for your thorough review of The Village Lodge! I’m so glad you enjoyed your condo and the surrounding restaurants and shops - there is a reason The Village is known as the heart of Mammoth! I apologize for any negative experience you may have had with our customer service. I expect only excellent service from my staff, as our mission is to ensure the best experience possible. We hope to welcome you again soon!

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Additional Information about The Village Lodge

Address: 1111 Forest Trail, Mammoth Lakes, CA 93546
Phone Number:
Region: United States > California > Mammoth Lakes
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Mammoth Lakes
#6 Romantic Hotel in Mammoth Lakes
Price Range: £151 - £480 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Village Lodge 3.5*
Number of rooms: 276
Official Description (provided by the hotel):
Start and end your day in the heart of Mammoth. The Village's luxurious condos are literally atop all the fun. Stay here to be at the center of town, where there's gondola access to the slopes and loads of dining and shopping options. Rated one of Conde Nast Traveler's Top 50 Ski Resort Properties. ... more   less 
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Also Known As:
The Village Hotel Mammoth Lakes

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