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“Good Hotel for a Ski Trip”

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Best Western Plus High Sierra Hotel
Ranked #4 of 31 Hotels in Mammoth Lakes
Certificate of Excellence
California
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Good Hotel for a Ski Trip”
Reviewed 25 January 2010

The Best Western High Sierra was perfect for our 3-day ski/snowboard trip. We booked through Travelocity- something like $160/night for three weeknights- for their standard two-queen room.

Our room was decent sized, the complimentary breakfast was really good, the free wireless was helpful, and the covered parking was easily accessible. It’s about a 5-10 minute walk to the nearest Mammoth Mountain bus (free) stop. From there, you’re probably another 35 minutes from the slopes if you get off the bus at the Village & take the Gondola up to Canyon Lodge. So the Best Western is convenient but taking the free Mammoth Mountain bus adds about 45 minutes to your trip up to the mountain. This isn’t a big deal when you’re done skiing at 4 it but can eat into your morning if you don’t get going early.

I would definitely stay here again- good service & an excellent value.

  • Stayed January 2010, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GiveItAway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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tel aviv
2 reviews
Reviewed 14 November 2009

Welcoming staff
Clean, modern rooms
WiFi
Great breakfast
Absolutely no complaints!

  • Stayed October 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank silverspoontrvl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 28 October 2009

We were badly let down by this hotel, the only poor accommodation we experienced during a 4 week roadtrip of three states.

Check in staff were cold and abrupt, more interested in talking to each other whilst we were checking in rather than tend to our queries or even look at us. Our request made 2 months prior (with full payment) for a top floor room in a quiet location was met with the reply all the rooms on that floor are taken we have you on the second floor. Ok we thought that shouldn't be too bad, how wrong could we be. The hotels second floor is actuallly at the rooftop height of the cars in the car park which is exactly what the view from our room was. Noise from cars coming and going was constant until late at night. I am certainly glad we didn't get the first floor which actually looked like it was half below ground level.

The room was very dark and not very clean with hairs on both the bath and bathroom floor and rubbish in one of the bins in the bedroom.

With no option we just made do with this situation thankful that we were only here for one night, at least the beds were comfortable which is the only positive during our stay.
After a long tiring 7 hour drive from Vegas we put our 8 year old down early and soon joined him around 8pm for a good nights sleep before our early departure.
At 8.40pm while in a deep sleep we are woken by someone barging into our room, thankfully our security lock was latched. After reaching the door I find a maintenance man saying he was there to do some maintenance work!!
I told him to get out and can he not read the DO NOT DISTURB sign on the door!
I immediatley called the front desk thinking that this person was a criminal breaking into rooms for who has ever heard of a maintenance man doing room repairs at 8.40 in the evening especially when there is a Do Not Disturb sign on the door and also there had been no request for maintenance by us. Well the cool responce was sorry he must have got the wrong room and he is just doing some maintenance. Well the maintenance part was right as for the next 40 minutes we were kept awake by banging and loud noises. from down the hallway.

Breakfast which was included in the room tarrif was a below standard effort with cold sausages and scrambled eggs swimming in water, while the orange juice tasted more like cordial than juice. We left more on the plate than we ate and just headed for the door, keen to put some distance between ourselves and this nightmare overnight stay.

We booked our stay after reading Tripadvisor reviews and are still wondering if the reviews are about the same hotel.

No hotel is perfect and you live with one or two small problems but what we experienced was totally unaccepable. Especially the issue with room security as we could have been at dinner when the maintenance man entered our room at 8.40pm, all our gifts and possessions were in that room one can only guess what would have happened to them. More importantly what if my wife had been asleep by herself!!! I hate to think about that.

Funnily enough the next night we were also booked at another Best Western in California and experienced a wonderful stay.
For those who do not know Best Western Hotels are franchised out to individual operators.

So to all travellers heading for Mammoth Lakes be sure to NOT stay at this hotel as it could ruin your experience in a beautiful mountain town.

  • Stayed October 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank FamilythreeSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
highsierragm, General Manager at Best Western Plus High Sierra Hotel, responded to this review, 11 January 2010
The hotel staff and management are always disappointed to hear of any guest's dissatisfaction with thier experience at our hotel. The hotel takes every step to ensure that all amenities are pleasing to the broadest group of guests.

The management of this hotel holds cleanliness standards to the highest level. We even employ black lights in our inspection process to ensure that we exceed our guests expectations. Our breakfast is a full hot buffet that includes most items expected in a traditional american breakfast. We understand that some guest's have experiences that do not meet thier expectations even with all of our efforts, but we will always listen to our guests comments and make every effort to meet those expectations on thier next stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 26 October 2009

1. They should take the money they spend on fancy soap and use it to buy some medium quality toilet paper. (Should have brought my own?)

2. When I check in for three nights please don't code my keycard for one night. It's very annoying to get to your room (or the outside door in out case) when arms loaded and find out your keys have stopped working. Is it really that hard to get this right?

3. When I go to the front desk to get keys fixed don't make me wait 15 minutes while the one guy on duty deals with checkins.

4. If you are going to lock out the setup functions on the TV, at least set it up right in the first place. I really don't like watching a TV with the aspect ratios so very wrong.

P.S. It'd be really nice if hotels would come up with a nice way for guests to plug in their many chargers.

  • Stayed October 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank eeekster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geelong
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 October 2009

Nice and clean rooms with all amenities, great pool, friendly staff...............fantastic

  • Stayed September 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jorjess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flower Mound, TX
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 October 2009

This hotel is very nice, clean and beautiful. The pool is very crisp and inviting as well as the hot tub. The rooms are very nice and comfortable as well. The restaurant/bar is okay for food, but I would suggest traveling about town for a better place to eat. Some of the people at the front desk gave conflicting information, which was the only down point. They have a few washers and dryers available for laundry, but they seem to run out of the soap in the machines very often.

  • Stayed September 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DaphneinFloMo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Douglasville
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 October 2009

Great place to stay. Breakfast included. Good location. This area is primarily a ski destination, but there is alot to do year-round. Yosemite, Devils postplie and the scenic Minerette Mtns. are just the beginning.

  • Stayed September 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MeMe077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus High Sierra Hotel

Property: Best Western Plus High Sierra Hotel
Address: 3228 Main St, Mammoth Lakes, CA 93546
Phone Number:
Region: United States > California > Mammoth Lakes
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 31 Hotels in Mammoth Lakes
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Plus High Sierra Hotel 2.5*
Number of rooms: 71
Official Description (provided by the hotel):
The Best Western High Sierra Hotel is conveniently located in Mammoth Lakes near shopping, restaurants and public transportation. Our newly renovated hotel has beautiful guest rooms, an indoor pool and hot tub, exercise room, business center, game room, and our very own Cafe 203 complete with evening lounge. From our standard rooms with a king or two queen beds, to our suites with kitchenettes, we have a variety of accommodations to satisfy any desire. ... more   less 
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