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Courtyard Philadelphia Downtown
Ranked #20 of 85 Hotels in Philadelphia
Certificate of Excellence
GreenLeadersBronze level
York
Level Contributor
45 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Not sure if I would return...”
3 of 5 bubbles Reviewed 14 May 2014

Had a blast! Loved the decor of the room, but some of the basics were missing that I found annoying. Mostly housekeeping stuff. Found a toy under the bed (as in child's toy. We had none with us), that speaks for itself. Spent three nights there, woken up every morning (way to early! I was on vacation, 8 AM is early!) by housekeeping, Had a room with 4 people, could not get 4 glasses or coffee cups to save my soul. Finally got 4 towels, but only 1 washcloth. And toilet paper was a rare commodity. Yep, one day no additional toilet paper left. It's the little things.
On the other hand, we had a special with free valet parking which I loved. Service from the valets & belman was spectacular.
Last time I stayed at the Alexander Inn. I know I would go back there. This Marriott, I'm 50/50 on. There's a lot of competition out there.

Room Tip: We were on the 12th floor. I was hoping for a good city view. I didn't get that, but the room...
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vjckjc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David K, Assistant General Manager at Courtyard Philadelphia Downtown, responded to this review, 16 May 2014
Dear vjckjc,

Thank you very much for choosing Courtyard Philadelphia Downtown during your recent trip to the city.

We are pleased that overall you enjoyed our newly renovated hotel which offers an outstanding location with easy access to all the great things Philadelphia has to offer.

Please accept our apologies for the difficulties you experienced with your room and gaining access to supplies you needed to accommodate 4 persons. I assure you that this is not a normal standard, and we will ensure that plans are in place to keep this from happening in the future.

We do hope that you will consider returning to our hotel the next time you are in the area. We have a proud 15 tradition of excellence in service and hope to regain your trust.
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900 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (211)
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English first
Ocean City
Level Contributor
53 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed 13 May 2014

We stayed at this hotel the Saturday before the Broad Street Run. I was able to still get a rate under $200.00 for a great/oversize room. We arrived at the hotel around 10:30 and our room was ready, surprising for such a busy weekend in the city. We opted for a river view, although I do recommend going above the 7th floor as we could only see the top of the Bridge. The room was spacious, clean, and modernized. The hotel is located directly on Broad and the walk-ability to the rest of the city is excellent. The hotel has a nice bar and restaurant that is open for breakfast, lunch, and dinner, but there are so many bars around the area I don't recommend paying Marriott Prices. Head out on 13th street to Reading Terminal and enjoy the food around there. Great hotel for a stay in or around Center City.

Room Tip: The hotel parking is much more expensive than other local garages in the area. I parked a block awa...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ron S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David K, Assistant General Manager at Courtyard Philadelphia Downtown, responded to this review, 19 May 2014
Dear Ron S,

Thank you very much for choosing Courtyard Philadelphia Downtown.
We are pleased that you enjoyed our newly renovated hotel, located in the heart of Center City, with easy access to all things the city has to offer.

We are appreciative of the great restaurant scene in nearby neighborhoods, which give our guests great choices, in addition to our hotel restaurant and all the wonderful offerings at Reading Terminal.

As you mentioned, as an alternative to our valet parking services, our guests may park in nearby garages for a slightly reduced fee.

We look forward to your staying with us again soon, and appreciate your loyalty to Marriott.
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Chicago, IL
Level Contributor
107 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 13 May 2014 via mobile

We stayed for three nights. Rooms were lovely and offered a great view of downtown Philly. Staff was professional, pleasant and helpful. Our only complaint was that on two of the nights we went to have a swim and both times it was an adult free-for-all, drunken party at the pool. We reported it to security and even saw the security guard walk into the pool area but nothing was done.

Stayed August 2013, travelled with family
Helpful?
Thank pnmbn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David K, Assistant General Manager at Courtyard Philadelphia Downtown, responded to this review, 14 May 2014
Dear pnmbn,

Thank you for choosing Courtyard Philadelphia Downtown during your recent stay in the city.

We are pleased that you enjoyed our newly renovated hotel, and found that our staff was friendly and accomodating. We have an outstanding team of long term professional employees who understand the importance of customer service.

We appreciate your comments about adult behavior at our swimming pool and will review plans with our team to ensure that this does not happen again.

We hope that you will stay with us again soon!
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McFarland, Wisconsin
Level Contributor
75 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 13 May 2014

I stayed at the Courtyard at least 3 nights a week for almost a year...this hotel became my second home. It is convenient to all that is downtown Philadelphia. It is super close to all things touristy (i.e. Liberty Bell, Independence Hall, the Art Museum, Walnut Street Theater, etc.). The staff at the hotel were always super friendly. I never had a problem with any of the wait or cleaning staff. This hotel does not have a Platinum Lounge nor any free meals; however, it does offer food in its restaurant for cost. Prices are par to Philadelphia. Always super easy to get a taxi at this location. Never had a problem with crime...there were "riots" and (opposite) public speaking events at City Hall across the street, but in tandem was a huge police presence. I recommend this hotel!!!

Room Tip: Try to check in as early as possible to get a corner room with a great city view.
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Green Features: Hotel offers 1000 points per night in exchange to no maid service in your room. Thumbs up for the options Courtyard!
  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jessica L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David K, Assistant General Manager at Courtyard Philadelphia Downtown, responded to this review, 14 May 2014
Dear Jessica L,

Thank you very much for making the Courtyard your 2nd home. We are pleased to hear that you enjoyed our newly renovated hotel and outstanding location in the heart of Center City.

We are very fortunate to have an excellent staff of professional long term employees who truly embrace our service culture.

We appreciate your loyalty to Marriott, and look forward to continuing to provide you with the best in service and hospitality.
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Ripon, California
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 12 May 2014 via mobile

This was our first trip to Philly and what a wonderful treat to have found this hotel. Everthing was 5 star. The location, the views, the service. The location to great bars and restaraunts just out the back door. The front desk gave us some good recomendations of where to eat and they were perfect.

Stayed May 2014, travelled with friends
Helpful?
Thank dmarlow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David K, Assistant General Manager at Courtyard Philadelphia Downtown, responded to this review, 14 May 2014
Dear dmarlow,

Thank you for choosing Courtyard Philadelphia Downtown during your first trip to Philadelphia.

As you mentioned, we are fortunate to have an outstanding location with easy access to restaurants, bars, shopping, and all the great attractions Philadelphia has to offer.

We hope that you will return soon to enjoy all the great things in our wonderfully historic but modern city.
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Neptune, New Jersey
Level Contributor
151 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed 11 May 2014 via mobile

Stayed here once again for Mother's day weekend and they never fail to serve. I stay here a lot and have premier status with marriott so I am accustomed to the marriott way but they go above and beyond. New renovations make the rooms amazing. Was upgraded to an executive room and they did a great job. Only issue is parking as it does take some time to get your car as its off site. Excellent hotel and highly recommend

Stayed May 2014, travelled with friends
Helpful?
2 Thank jsabatini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David K, Assistant General Manager at Courtyard Philadelphia Downtown, responded to this review, 14 May 2014
Dear jsabatini,

Thank you very much for staying with us at Courtyad Philadelphia Downtown. We greatly appreciate your loyalty to Marriott and your positive comments about our recent rooms renovation.

We are pleased to report that all of our rooms have been completely upgraded to a custom design that you will see in no other hotel.

Thanks for calling us "The Best Hotel in Philadelphia"!
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Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 10 May 2014

Maria, manee & and dacha who work in the resturant and the starbucks in the hotel make the day start off right. Very friendly couldn't ask for better workers. it's just an honor to go to the courtyard

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GoSTEELERS2356
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David K, Assistant General Manager at Courtyard Philadelphia Downtown, responded to this review, 14 May 2014
Dear GoSTEELERS2356,

Thank you for staying with us at Courtyard Philadelphia Downtown. We greatly appreciate your positive comments about our staff at our to go counter.

Maria, Dacha and the whole team do an amazing job and we are very proud of them.

Keep coming and bring your friends as well!

We hope that you will stay with us again soon.
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Additional Information about Courtyard Philadelphia Downtown

Property: Courtyard Philadelphia Downtown
Address: 21 N Juniper Street, Philadelphia, PA 19107-1901
Region: United States > Pennsylvania > Philadelphia > City Center East
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Green Hotel in Philadelphia
#17 Romantic Hotel in Philadelphia
#18 Business Hotel in Philadelphia
#19 Family Hotel in Philadelphia
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Courtyard Philadelphia Downtown 3.5*
Number of rooms: 498
Official Description (provided by the hotel):
The historic Courtyard Downtown Philadelphia, PA Hotel is located in the heart of the Business District across from City Hall and is one short block away from the Pennsylvania Convention Center. Our downtown Philadelphia hotel accommodations reflect the grandeur of their 1926 origins and feature 11' ceilings, i-Home radio docking stations and complimentary Wi-Fi access. Our 15-floor, 498-room hotel is listed on the "National Register of Historic Places" and stands as a charming testament to time with unique architectural details. Enjoy a variety of hotel amenities, including a fitness center, indoor pool and our on-site restaurant, NINETEEN 26. This Philadelphia downtown hotel is convenient to the Historic District, University of Pennsylvania, Independence Hall and renowned restaurants and shopping. Here at our Philadelphia Historic District hotel we offer over 10,000 sq. Ft. Of flexible meeting space which is the ideal home for group meetings, special occasions and weddings in downtown Philadelphia, PA. ... more   less 
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Also Known As:
Courtyard Philadelphia Downtown Hotel Philadelphia
Philadelphia Marriott
Philadelphia Courtyard

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