I had been planning this trip for my anniversary or a very long time. After a long night because of losing my wallet I had called to inform the front desk that I will be arriving without my ID they were able to help me so that I could check in with out any problems (which I very much appreciate). However when finally arriving to the property tired and frustrated, the check in process took about 10 mins for what reason I am not sure. I did not receive a warm welcome I was just asked for my credit card no eye contact was made and once I received the key I was quickly told where the elevators were. I felt like I was being rushed at 12:30am in the morning! The room was very nice beds comfortable. Location perfect right in the heart of downtown there was an option to self park for $36 for 24 hrs. When waking up the next morning exited to explore the city we went down to concierge to ask questions about the city and how to get to different places. Maureen again did not make much eye contact gave us a map and did not explain anything and seemed annoyed when we were asking questions. I was very disappointed and thank God the city and location of the hotel made up for my experience. I will not be recommending this property because of the horrible level of service.
- Official Description (provided by the hotel):
- Adjacent to the Pennsylvania Convention Center and 8 blocks from Independence Hall, this Center City Philadelphia hotel is ideally located near dining, shopping, business, & cultural attractions. ... more less
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- Also Known As:
- Philadelphia Marriott Downtown Hotel Philadelphia
- Marriott Philadelphia