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“Needs infrastructure improvements”

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Philadelphia Marriott Downtown
Ranked #42 of 85 Hotels in Philadelphia
Chicago, Illinois
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Needs infrastructure improvements”
2 of 5 bubbles Reviewed 24 January 2014

The positives include helpful and courteous staff, and particularly helpful bellmen, and also a great central location. There is a full Starbuck's at street level that is accessible from inside the hotel, and similarly a Kinko's for copying and other business services that is at street level and accessible from inside the hotel. I used the health club and they had all of the basic equipment for a good workout. The bed was comfortable. My room had a chair next to a window which overlooked a lovely parking lot, and a good sized desk for working. The bathroom was fine, but the floor showed pock-marked signs of age. There is no fridge in the room. The hotel itself felt outdated. The rooms, the hallways, and the facilities didn't feel like a Marriott hotel. Our visit for a business convention experienced a hot water issue - at least half of the hotel was left without hot water for showers in the morning. The issue persisted until the afternoon - not just in the rooms but also in the main area bathrooms where there was no hot water for washing hands. Additionally, the Grand Ballroom ceiling began to leak during lunch. In fact, it began to drip from the high ceiling onto a colleague who quickly changed seats. There was at least one other leak inside the Grand Ballroom, and then at least one other leak in the hallway outside of it. When I went to the elevator, I found that half of the bay of 6 elevators were not functioning, leaving just 2 or 3 elevators remaining to service that side of the hotel. This is a facility with great potential and an outstanding location, but it does need some real infrastructure improvements and cosmetic updates at this point.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank WorkingMomChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randy A, Manager at Philadelphia Marriott Downtown, responded to this review, 26 January 2014
Thank you for the feedback regarding your experience; we appreciate the opportunity to benefit from it. Your positive comments about our staff and location are just some of the positives about our hotel. I do want to apologize for the inconvenience caused as a result of the unforeseen mechanical failure of both boilers in our main tower; which affected our hot water and heat. To further compound this, it had to occur during record low temperatures here in Philadelphia. We are constantly making improvements to our infrastructure so that we can provide a world class experience for all our guests. If you would like to further discuss your experience, please feel free to contact me. In the meantime, we look forward to the opportunity to welcome you back to the Philadelphia Marriott Downtown.
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3,025 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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East Windsor, NJ
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 23 January 2014

Had another terrific stay at the Marriott Downtown. The location, right by the Reading Terminal Market is wonderful with a bunch of restaurants nearby. We have gone there for a quick getaway for the last few years. Rooms are very clean. Wendy, the reservations manager, was an absolute pleasure. We will be returning.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MitchRatner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fredericksburg, Virginia
Level Contributor
51 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 bubbles Reviewed 21 January 2014

Loved the location. It is convenient to the International Market Place and other places to eat. You have to pay $48 a day for valet parking but at least the car is at the hotel. I have paid $20 or more to park in other areas of the city. Lets talk about the room. It was a room. Nothing great or nothing upgraded. The toilet backed up on the 1st flush. It would have been obvious to housekeeping that something was wrong if they cleaned the toilet. The sink stopper was broken and you couldn't stop up the sink. This would have been obvious to housekeeping also. Crawled into bed that night to find a short black curly hair on my pillow. It was not mine. I have light brown hair. We were afraid to use the glasses in the room since the housekeeping carts did not have clean ones on it. Guess we can cross this hotel off our list for future trips to Philly.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TALEE2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randy A, Manager at Philadelphia Marriott Downtown, responded to this review, 22 January 2014
Thank you for taking the time to comment regarding your recent experience, I appreciate the opportunity to benefit from your feedback. I would like to apologize for the maintenance and cleanliness issues you outlined; your room was definitely not up to our usual high standards. Your feedback will be used to help us moving forward to provide a clean room with everything in working order. Thank you again for your time and consideration, we look forward to the opportunity to welcome you back to the Philadelphia Marriott Downtown.
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Scottsdale, Arizona, United States
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed 19 January 2014

I stayed at this hotel with the hubby who was there for a convention. The room is nice and clean but the hotel got so crowded that getting coffee from the starbucks in the lobby in the morning turned into a 30 minute ordeal! I mean if you dont want people lining around the lobby for a starbucks at least provide a better decent coffee in the room cz that coffee was disgusting! we couldnt drink it! We also ordered room service one night BAD IDEA!!!!! it is HORRIBLE their onion soup i couldnt take more than two spoonfuls as it felt like you were sipping on ocean water it was so salty! and their philly cheese steak sandwhich was just as salty! So if you are hungry and it is late you might be better off with 7-11 food across the lobby!
the only positive thing about the hotel is its cleanliness and its location as it is connected to the convention center and there is a melting pot, a Maggiano's and a chili's right across the street as well as the Reading terminal which i Love! Also it is walking distance to the liberty bell and to a macy's which was nice. Also the staff was very nice and the concierge was wonderful at recommending places to have dinner.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mireilless
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chapel Hill, North Carolina
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 19 January 2014

I attended the massive NSCAA Convention this weekend. First visit to Philadelphia and looking forward to returning. The hotel was totally prepared for the large crowd and everything was very efficient.

All employees were very friendly--housekeepers in the hallway ALWAYS said hello and made polite conversation. Bellmen and valets were all very polite, front desk staff was good as well. Staff seemed genuine. I worked at a luxury hotel (front desk) for 5 years and have high standards!

Room was very clean--only thing was that I happened to look up in the bathroom and see a long hair stuck to the ceiling...which was strange...but otherwise the room was clean and comfortable. Very nice bed and I slept well. Unfortunately walls seemed quite thin--I was on the 22nd floor and it was pretty quiet, but on Friday night people were yelling and singing SO loud that I assumed they must have been in the hallway--they were not, they were next door. I cranked up the television to be able to fall asleep.

Hotel is decorated well, lobby bar is gorgeous, having a Starbucks in the lobby was fantastic since I was working the convention and didn't have much time to spare. The convention is in Philly again next year and I look forward to staying here again.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SwedishTarHeel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Campinas, SP
Level Contributor
4 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 18 January 2014 via mobile

I was there for 1 night with my family and we enjoyed it a lot! It's a few blocks from the main attractions in the city centre, and you can easily find many restaurants within walking range. The room is spacious, clean and quiet. The bathroom is amazingly large, with a nice modern bathtub, a fabulous shower and toilet in separate spaces.

Stayed May 2013
Helpful?
Thank advis0r_1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Palm Beach, Florida
Level Contributor
44 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 14 January 2014

Stay here once a year for the US Lacrosse Convention . . . convenient to the convention center, connected to it via a sky bridge. Great staff. A couple of knocks . . . first, the Concierge lounge closes at 12 on Fridays . . . most other Marriott's are open that day, at least for drinks and such. Also, the hotel could use an update . . . other than the Circle Bar and 13, the place has not changed in the 6 years or so I have been staying there!

Don't miss Dinic's in Reading Terminal Market for a great sandwich at lunch!

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MadhatterFL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Philadelphia Marriott Downtown

Property: Philadelphia Marriott Downtown
Address: 1201 Market Street, Philadelphia, PA 19107-2817
Region: United States > Pennsylvania > Philadelphia > City Center East
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Luxury Hotel in Philadelphia
#31 Romantic Hotel in Philadelphia
#33 Business Hotel in Philadelphia
#35 Family Hotel in Philadelphia
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Philadelphia Marriott Downtown 4*
Number of rooms: 1408
Official Description (provided by the hotel):
Adjacent to the Pennsylvania Convention Center and 8 blocks from Independence Hall, this Center City Philadelphia hotel is ideally located near dining, shopping, business, & cultural attractions. ... more   less 
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Also Known As:
Philadelphia Marriott Downtown Hotel Philadelphia
Marriott Philadelphia

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