The positives include helpful and courteous staff, and particularly helpful bellmen, and also a great central location. There is a full Starbuck's at street level that is accessible from inside the hotel, and similarly a Kinko's for copying and other business services that is at street level and accessible from inside the hotel. I used the health club and they had all of the basic equipment for a good workout. The bed was comfortable. My room had a chair next to a window which overlooked a lovely parking lot, and a good sized desk for working. The bathroom was fine, but the floor showed pock-marked signs of age. There is no fridge in the room. The hotel itself felt outdated. The rooms, the hallways, and the facilities didn't feel like a Marriott hotel. Our visit for a business convention experienced a hot water issue - at least half of the hotel was left without hot water for showers in the morning. The issue persisted until the afternoon - not just in the rooms but also in the main area bathrooms where there was no hot water for washing hands. Additionally, the Grand Ballroom ceiling began to leak during lunch. In fact, it began to drip from the high ceiling onto a colleague who quickly changed seats. There was at least one other leak inside the Grand Ballroom, and then at least one other leak in the hallway outside of it. When I went to the elevator, I found that half of the bay of 6 elevators were not functioning, leaving just 2 or 3 elevators remaining to service that side of the hotel. This is a facility with great potential and an outstanding location, but it does need some real infrastructure improvements and cosmetic updates at this point.
- Official Description (provided by the hotel):
- Adjacent to the Pennsylvania Convention Center and 8 blocks from Independence Hall, this Center City Philadelphia hotel is ideally located near dining, shopping, business, & cultural attractions. ... more less
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- Also Known As:
- Philadelphia Marriott Downtown Hotel Philadelphia
- Marriott Philadelphia