We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Good place, moved our room when neighbors were unruly”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Doubletree by Hilton Philadelphia Center City
Ranked #34 of 85 Hotels in Philadelphia
New York City, New York
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Good place, moved our room when neighbors were unruly”
Reviewed 24 July 2011

We have stayed here several times and its always good. Hotel generally clean, nice decor, everything always works, staff is nice, location is extremely convenient (for us anyway).

Most recently our neighbors were being completely ridiculous having a gigantic party in the room next to us and it was terribly noisey. We went downstairs to complain and before we even finished the sentance "do you mind moving our room" the guy was putting our new room keys in front of us. We even got upgraded to a better room.

I feel like people who read this one tripadvisor are like me, i go on vacation, i pay my $, and i just want simple good service, no hassle, and thats exactly what i got, no big deal. We will probably stay at this double tree every time in phily from now on.

Room Tip: honestly i dont think there is any special trick, its all good
See more room tips
  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank SkiMonsterNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OfficeoftheGM, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, 25 July 2011
Dear SkiMonsterNYC,
Thank you for taking the time to post a review of your recent stay with us at the Doubletree by Hilton Philadelphia Center City.

I do apologize for the inconvenience you had experienced during your recent stay, but very relieved that the resolution was quick and exactly what you needed and an upgrade is always nice!

Looking forward to having you as our guest at the Doubletree by Hilton Philadelphia Center City next time you are in town.

Regards,
Bill Fitzgerald
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

3,203 reviews from our community

Traveller rating
    1,106
    1,264
    528
    211
    94
See reviews for
790
794
235
910
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (541)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Philadelphia, Pennsylvania
Level Contributor
44 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 23 July 2011

I recently had a very positive experience at this Doubletree location. Nice amenities, clean and tastefully decorated room, and the location, right in the heart of the arts district, can't be beat. The service was friendly yet professional on every level. I would recommend this hotel to anyone who's looking for a quiet comfy place to stay in Center City Philadelphia!

  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank FillyFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OfficeoftheGM, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, 25 July 2011
Dear FillyFan,
Thank you for taking the time to post a review of your recent stay with us at the Doubletree by Hilton Philadelphia Center City.

I was pleased to learn of your positive experience you had with us, from the rooms to our location!
I do hope that you return and stay with us again at the Doubletree by Hilton Philadelphia Center City.

Regards,
Bill Fitzgerald
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greenville, SC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 July 2011

I recently stayed here for business and the service was maybe the best I have ever had. I asked a bartender for a few restaurants that were close by and the next thing I know another staff member has brought me a list of all restaurants in the area. My co-worker and I had to leave at 5:30 in the morning and she was in the lobby waiting at 5:15. There was nothing open and only a few staff members on duty. One of them approached her and asked is she wanted a cup of coffee. I am not sure where he went to get it but had one for her in several minutes. I mentioned to the staff behind the desk at 5:30 in the morning that I needed a bottle of water. Since nothing was open, the staff member gave me her personal bottle that she had not opened. There were to so many little things that the staff did that were just nice and when you look back on the experience you realize that it added up to pretty phenomenal service.

  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank MelbaGreenville_SC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OfficeoftheGM, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, 25 July 2011
Dear MelbaGreenvill_sc,
This is a review that makes me so proud of my Staff! Thank you for mentioning the little things that seemed to make your stay with us so wonderful.

I will be sure to share your review with everyone!

I hope the next time you and your co-worker are in Philadelphia that you stay with us again.

Regards,
Bill Fitzgerald
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix,AZ
Level Contributor
82 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 16 July 2011

This hotel is outdated, and more importantly the staff needs to be concerned to guest's requests. Front desk not helpful at all. We are Hilton Diamond and were not put into an upgrade room because one was not available at check in. Four floors of honors rooms and there was not one upgrade???? Nor was I offered an upgrade room during the remainder of my stay. NO COOKIES!! Executive lounge too small, and provided the poorest selection of food I have ever seen in a Hilton lounge. Twice requested someone to clean the room in the AM so I could work. No one showed up until late in the afternoon. Service in the downstairs bar/restaurant was slow and inefficient.

  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Cacheville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OfficeoftheGM, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, 20 July 2011
Dear Cacheville,
Thank you for taking the time to post a review of your recent stay with us at the Doubletree by Hilton Philadelphia Center City. I. While we do make constant improvements to our hotel (new lobby and chandelier with in the past year and the guest rooms were remodeled just over two years ago) I was disheartened to learn they were not to your liking.

I have forwarded your comments to the appropriate departments, specifically the Front Desk and Housekeeping, so they can share the experience you had. The service you received is not the level of service we expect from our employees and I want to be sure that no other guests leave feeling the same way.

Should your travels be business or leisure bring you back to Philadelphia I would be most pleased if you would consider staying with us again.

Regards,
Bill Fitzgerald
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jersey City, New Jersey
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 July 2011

The Doubletree Hotel Philadelphia was an overall great experience for us. We loved being in the center of downtown area and could walk to just about every location we visited. The rooms were clean and the hotel staff was very friendly. Nice pool too!!!

  • Stayed April 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank djjmcee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OfficeoftheGM, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, 13 July 2011
Dear djjmcee,
Thank you for taking the time to post a review of your recent stay with us at the Doubletree by Hilton Philadelphia Center City.

I hope you and your family enjoyed your time in town and getting to walk to a many attractions must have been great! I will forward on your praises on the cleanliness of the room and your enjoyment of the pool!

Enjoy the rest of your summer and I hope to see you again at the Doubletree by Hilton Philadelphia Center City.

Regards,
Bill Fitzgerald
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
46 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 2 July 2011

We stayed at this hotel as it was the designated hotel for a conference. The location is good and central to most tourist attractions, restaurants and shopping.

Breakfast service was poor, rooms tired, concierge less than helpful. laundry service poor - suggest you try elsewhere.

  • Stayed June 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank MJT195600
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OfficeoftheGM, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, 5 July 2011
Dear MJT95600,
Thank you for taking the time to post a reivew of your recent stay with us at the Doubletree by Hilton Philadelphia Center City.

I was disappointed to learn of your unimpressed stay with us. I will be addressing your concerns with the appropriate departments.

Should you ever find yourself in Philadelphia I would hope that you will give us another chance.

Regards,
Bill Fitzgerald
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 July 2011

The entire stay was an experience in exceptionalism. Every single Hilton team member on the property was professional, courteous, and helpful. My stay was related to an International technology conference, so the hotel was filled to capacity. Regardless, service remained impeccable. To further express my total satisfaction with this experience, I found myself thinking—as I approached the DoubleTree entrance after a long day at the conference center—“it’s good to be home.” Congratulations to the Hilton brand for pulling together such an effective team..

  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank jan00111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OfficeoftheGM, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, 5 July 2011
Dear jan00111,

Thank you for taking the time to comment on your recent stay with us at the Doubletree by Hilton Philadelphia Center City.
We are trying everyday to make our guests feel like they are at home! From the warm chocolate chip cookie to our smiling faces. We know traveling is never easy and we want you to feel rest and refreshed.
Next time you are in Philadelphia we hope to see you again.

Regards,
Bill Fitzgerald
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Philadelphia hotels
The Windsor Suites
#6 of 85 in Philadelphia
4.0 of 5 bubbles 1,307 reviews
City Center East
Courtyard Philadelphia Downtown
Courtyard Philadelphia Downtown
#19 of 85 in Philadelphia
4.0 of 5 bubbles 920 reviews
City Center East
Philadelphia Marriott Downtown
Philadelphia Marriott Downtown
#42 of 85 in Philadelphia
4.0 of 5 bubbles 3,079 reviews
Show Prices
Show Prices
Show Prices
City Center East
Hilton Garden Inn Philadelphia Center City
City Center West
The Warwick Hotel Rittenhouse Square
Show Prices
Show Prices
Show Prices

Been to Doubletree by Hilton Philadelphia Center City? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Doubletree by Hilton Philadelphia Center City

Property: Doubletree by Hilton Philadelphia Center City
Address: 237 South Broad Street, Broad and Locust Streets, Philadelphia, PA 19107-5686
Phone Number:
Region: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Family Hotel in Philadelphia
#27 Romantic Hotel in Philadelphia
#32 Business Hotel in Philadelphia
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Doubletree by Hilton Philadelphia Center City 3.5*
Number of rooms: 434
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Ebookers, Booking.com, Priceline, Hilton Hotels Direct, TravelUp, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon, Hotel.de and HotelQuickly so you can book your Doubletree by Hilton Philadelphia Center City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton Philadelphia Center City Hotel Philadelphia
Doubletree Philadelphia
Philadelphia Doubletree
Double Tree Hotel In Philadelphia

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing