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“Great staff, but other problems at this Philly property”

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Doubletree by Hilton Philadelphia Center City
Ranked #33 of 85 Hotels in Philadelphia
Doylestown, Pennsylvania
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great staff, but other problems at this Philly property”
3 of 5 bubbles Reviewed 21 December 2012

As other reviewers have noted, this property is in a terrific location directly across the street from the Academy of Music and easy walking distance to City Hall and all the fine center city restaurants on Walnut and Chestnut streets. They also have a consistently great staff, from the bellmen to the front desk to the waiters in the Balcony restaurant (the Sunday breakfast buffet, while a bit pricey at $17.99, is very good). Now the downside: they are in the middle of some type of renovation, and the beautiful elevated hot tub in the pool area is gone! Additionally, there is no access to the outside roof lounge, although that appears temporary. One final note of warning: do not use the pool! There must be hundreds of gallons of chlorine in it, and our eyes burned all evening. I truly hope they replace the hot tub and clean the pool, when staying with kids these are critical amenities.

  • Stayed December 2012, travelled with family
    • Value
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    • Sleep Quality
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Helpful?
1 Thank LBIslanderJim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebekah K, Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, 26 July 2013
Thank you for staying with us at our hotel. We appreciate your candid review of our property. New perspectives about our hotel help us make improvements to our guest experience on an ongoing basis. Please share any additional comments or suggestions with us any time.
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3,159 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (530)
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Binghamton, New York
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 17 December 2012

This hotel has a great center city location, close to attractions and the SEPTA stations for easy access. Check-in was very smooth and welcoming, between the bell hop and the front desk agent. Our room was a high floor as requested with a great view! The bed was very comfortable and the room was very clean. I must compliment Teresa who made reservations for us at a local restaurant that was terrific, they treated us like royalty as we walked into the restaurant! Thank you for a fantastic stay! Your staff was great!

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EddieBello
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City
Level Contributor
102 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 bubbles Reviewed 17 December 2012

Mixed review on this hotel, really a stretch to say it's a Hilton. The Hotel is centrally located to shopping & nightlife, if you like to walk a little. Rooms are very clean, but the oddly angled & shaped rooms are hard to get by, with a long empty hallway & small bedroom area. Bathrooms are tiny & could use some TLC, with paint peeling above the shower, grout messed up around fixtures & cheap tile work. Didn't use the gym or pool this stay, but those are the hotel's best features.

  • Stayed December 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NewYorkCity_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebekah K, Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, 1 August 2013
Thank you for sharing feedback on your recent stay with us. We always appreciate hearing from our guests as new perspectives on our property help us to continually improve to better meet and exceed our guests' expectations. We will share your comments on the layout and state of your guestroom with our facilities team so that they can perform any necessary maintenance and improvements. We are glad to hear you found our location convenient for your activities in the area and hope you will consider staying with us again, should you return to the area in the future.
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Williamsburg, Virginia
Level Contributor
442 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 247 helpful votes
3 of 5 bubbles Reviewed 15 December 2012

Your standard Doubletree-level Hilton property. The hotel sits on top of the Walnut Street Station of the SEPTA (Philly’s subway). It’s a straight shot to the sports complex. On big games/events, they have express trains which run directly from the fields to this stop. Very convenient. Very quick. I did find the hotel a little noisy. Both from inside noise and from street noise…either thin walls or thin windows. It didn’t bother me, but if you’re a light sleeper, it might be a long night. They have valet parking, but the garage is right there so self-parking is the way to go and you have easy access to your vehicle…which is nice.

Room Tip: The walls and windows are thin. You can hear the street (all night). Off the street is quieter if...
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  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BLT1991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebekah K, Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, 26 July 2013
First of all, thank you for your review of your past stay at our hotel. We always appreciate hearing from our guests - including when comments help identify ways we can improve. I understand that you thought our property was somewhat noisy. Your feedback is incredibly important to us. In fact, I have taken your comments into consideration and we are currently looking at different options to reduce the level of noise both in and out of our hotel. Our main goal is to provide everyone with a comfortable stay and we will do everything we need to do to ensure we are providing an exceptional stay for all our guests. Again, I apologize if you had any inconveniences during your stay with us and hope that you will give us a second chance if you return to the area.
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New York City, New York
Level Contributor
48 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 13 December 2012

You can walk anywhere from this hotel, which is located in the heart of the city. We were upgraded to the Executive Level rooms on the 26th floor, which are newly renovated. Last year we stayed in one of the regular room, which are also very nice. Hilton Honors has great rewards, and we got Continental Breakfast with the room.

Room Tip: Ask for a quiet room - we had noisy neighbors and had to keep the TV loud
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  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank bctravelpeeps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Detroit, Michigan
Level Contributor
84 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 7 December 2012

I stayed here for four days for a conference. The staff was great, the bar a great place to hangout & breakfast in the Balcony was good. Be patient for an elevator during busy times. Only big drawback, they charge $10/day for Wi-Fi in your room!

Room Tip: Ask for a corner room.
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  • Stayed December 2012, travelled on business
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    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank DrBob41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 6 December 2012

there was a lot to like here-great view of the city, spectacular location near Kimmel Center and the gayborhood, good cookie, nice flat screen HDTV, good-sized room and nicely decorated, and nice breakfast. However, being unable to sleep because there is no sound protection from the hall ruins the whole experience. We had some neighbors that were intermittently noisy at night and it sounded like they were in our room.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PhiladelphiaDrumdoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebekah K, Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, 26 July 2013
Thank you for sharing feedback on your recent stay with us. We always appreciate hearing from our guests and we apologize for the disruptive noise you encountered from neighboring guests. We have shared your comments with our facilities team and they are currently researching additional sound-proofing measures we may be able to take to minimize this issue. We are glad you enjoyed your stay and that you found our location convenient for all your activities in town and hope you will keep us in mind the next time you visit the area.
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Additional Information about Doubletree by Hilton Philadelphia Center City

Property: Doubletree by Hilton Philadelphia Center City
Address: 237 South Broad Street, Broad and Locust Streets, Philadelphia, PA 19107-5686
Phone Number:
Region: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Family Hotel in Philadelphia
#27 Romantic Hotel in Philadelphia
#32 Business Hotel in Philadelphia
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Doubletree by Hilton Philadelphia Center City 3.5*
Number of rooms: 434
Reservation Options:
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Also Known As:
Doubletree By Hilton Philadelphia Center City Hotel Philadelphia
Doubletree Philadelphia
Philadelphia Doubletree
Double Tree Hotel In Philadelphia

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