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“Reasonable Hotel - Lack of Judgement by Staff”

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Doubletree by Hilton Philadelphia Center City
Ranked #33 of 86 Hotels in Philadelphia
Certificate of Excellence
Brooklyn, United States
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Reasonable Hotel - Lack of Judgement by Staff”
Reviewed 9 January 2014

My family recently stayed at the DoubleTree - part of the reason for selecting the hotel was the availability of a pool for my daughter. On Saturday, after a short 15-minute stint in the pool, my daughter got out and her bathing suit had been bleached from purple to pink - in short, the pool had been overchlorinated. The staff's response was that they were expecting a heavy influx of guests and had added extra chlorine. My explanations that such a heavy dose of chlorine was not safe until the chlorine levels were returned to normal went unheeded and they refused to close the pool. Several children, including babies, were in the pool at the time, something I considered incredibly unsafe. Although the rest of the experience was fine, such an incredible lack of judgement about their patrons' safety was intolerable.

Stayed January 2014, travelled with family
Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank James W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KTPMurnane, Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, 29 January 2014
Dear James W,
I want to apologize for the unfortunate experience that your family had during your recent stay at our hotel. Please know that the health and safety of our guests is of the utmost importance and we strive to provide our guests with 100% satisfaction. We appreciate you bringing this to our attention and we will work to make sure the problem is addressed for future guests.
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Washington, DC
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 January 2014

Stayed here on Jan. 3 and 4 of 2014, to attend a large conference. Asked for a quiet room. After much hemming and hawing, was given a corner room, 903. The room was very spacious, with two very good queen beds, and a great view down Broad Street. But there was a leak in the bathroom from the unit upstairs. Whenever the person upstairs took a shower there was a stream of water into the tub. Given the cracked, peeling ceiling, it was clear that this was not a new problem. Also found the floors in the hallway to the elevator on the 9th floor to be strangely crackly and squeeky--as if walking on thin, warped plywood. These issues aside: a very well situated hotel, and good value for money.

  • Stayed January 2014, travelled on business
    • Value
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Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank alife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wyomissing, Pennsylvania
Level 6 Contributor
242 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed 7 January 2014

I was in Philadelphia for a couple of shows and wanted something close to the venue's and restaurants with reasonable parking ($25 a day self park) where I can park my own car...Never give a Valet your keys. Some are good but not all..The room was well furnished and CLEAN..
The front desk staff is absolutely wonderful and can't do enough for you..The price was very reasonable

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank ChrisAllentown_Pa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, 12 January 2014
Thank you for your fantastic review of your recent stay at our hotel. We are thrilled to hear that we could exceed your expectations as we strive to provide excellent service to all of our valued guests. We have a great location to attend the theater, so we hope you will come back for a show soon.
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Sewell, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 January 2014

I made reservations in Sept and asked for a upper room towards river to watch the fireworks on NY Eve, was told to call 2 wks b4, I did, was told to pay extra and got a rm on the 8th floor on Broad street. wasn't happy and think I got taken for the extra money, I shouldn't have had to pay extra money! Plus my brother was told he had till 4 NY Day and was locked out of room at 2. Other than that it was nice!!!!

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Joe O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KTPMurnane, Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, 7 January 2014
Dear Joe O,
Thank you for the comments. We're sorry for any miscommunication on our end. We had you booked as a Parade View Room; where you could watch the New Year's Day Mummers Parade from the comfort of your room. That is why you were placed on a low floor on the Broad Street side. We apologize if that is not what you intended to book. Hope you enjoyed the Mummers!
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Rockville, Maryland
Level 5 Contributor
69 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 5 January 2014

The room was nice, beds were very comfortable. Stayed on a high floor near the elevator, yet was very quiet.
There were several minor annoyances- the clock in the room was an hour ahead with no way to change. We asked for it to be fixed, but it never was. The hotel guide in the room was several years' old and looked it. The information was outdated. There is no longer a hot tub. There was no program guide on the TV or in the room
Staff at the Balcony breakfast restaurant were great, although food was fair.
Free wifi was only available in the lobby, and it was cold in the lobby.
Location is great.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ectraveller12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, 12 January 2014
Dear Ectraveller12-
Thank you for your candid review of your recent stay. We appreciate the feedback and suggestions as hearing from our guests is the only we we can improve our service. We do offer free wi-fi in the rooms to Hilton Honors Gold and Diamond Members, as well as to all guests in the public areas. We are in the process of renovating and making updates to the hotel, and we hope you will stay with us again to see our improvements.
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Washington DC, District of Columbia
2 reviews
Reviewed 4 January 2014

We stayed in the Doubletree suites while attending a conference in Philly, and had a great experience. Our suitcase broke when we were entering the lobby, and the bellhop gave us an empty suitcase that someone had left there months ago. Then, after we had checked out but still had a few hours to do work before leaving, the manager at the "balcony" restaurant on the second floor insisted that we take a table and free coffee even though they were closed. The room was also great and the triangular window design offered a great view of the city. The gym was also great, and the pool was super warm. Overall it was a great experience and I definitely recommend it to anyone visiting Philly!

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christina P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, 5 January 2014
Thank you for taking the time to write such a great review of your recent stay. We are pleased to hear that our staff exceeded your expectations and were able to make your stay so memorable. We strive to offer this level of service to all of our valued guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
washington, DC, United States
1 review
Reviewed 3 January 2014

This hotel is located right on Broad Street across from the Academy of Music and quite near the Verizon Center--a wonderful location. Our room was very clean and in good shape; the bed extremely comfortable; it was commendably quiet. A high-floor, Broad Street room afforded great views. Staff were responsive and friendly. We will certainly stay here again!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank John Carl O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, 5 January 2014
Thank you for the excellent review! We are happy to hear that you enjoyed our wonderful Sweet Dreams beds and the great views of Philadelphia. Our location in the heart of downtown is perfect for a trip to the theater or the Verizon Center. We look forward to seeing you on your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton Philadelphia Center City

Property: Doubletree by Hilton Philadelphia Center City
Address: 237 South Broad Street, Broad and Locust Streets, Philadelphia, PA 19107-5686
Phone Number:
Region: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Family Hotel in Philadelphia
#27 Romantic Hotel in Philadelphia
#32 Business Hotel in Philadelphia
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Doubletree by Hilton Philadelphia Center City 3.5*
Number of rooms: 434
Reservation Options:
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Also Known As:
Doubletree By Hilton Philadelphia Center City Hotel Philadelphia
Doubletree Philadelphia
Philadelphia Doubletree
Double Tree Hotel In Philadelphia

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