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“Comfortable and clean hotel”

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Doubletree by Hilton Philadelphia Center City
Ranked #34 of 85 Hotels in Philadelphia
Fairfield, Connecticut
Level Contributor
847 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
“Comfortable and clean hotel”
Reviewed 27 January 2014

We had an enjoyable stay. Our room was very comfortable and clean. The staff were very pleasant and helpful. The hotel is located within walking distance to many shops and restaurants. The hotel had room service until 11pm and a lounge area off the lobby for food and drinks. There is also a full service restaurant on the mezzanine level that serves breakfast, lunch, and dinner.

Room Tip: Ask for room not facing main traffic area.
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gloria H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, 29 January 2014
Dear Gloria H-
Thank you for the wonderful review of your recent stay. We are pleased to hear that we exceeded your expectations and had all of the amenities you were looking for. We hope you will stay with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,190 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (539)
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English first
Philadelphia, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 January 2014

Aesthetics of the room pleasing. Internet access is also good. However, not the best place for sleeping. Noise from the streets easily heard in the room. Bed also, not very comfy for sleep. My room in particular was near to an ice machine, which also made it more noisy than usual. The bed was also smaller than what I expected for a queen size.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Mark-Shane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KTPMurnane, Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, 29 January 2014
Dear Mark-Shane S,
Thank you for your comments and alerting us to the comfort of the bed. We will have our Housekeeping/Engineering team take a look at that room and determine if there is something structurally wrong with the bed and if it needs to be replaced. Your feedback is valuable in helping us locate and correct these types of issues.
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 January 2014

very noisy heating unit also, i could hear the conversations of people in the rooms on both sides of me. there was a single waste basket (in bathroom) rather than also having one in the main room 200 what a stupid way to avoid getting reviews with the 200 char min

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Gary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KTPMurnane, Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, 29 January 2014
Dear Gary M,
Thank you for your comments. Please accept our apologies for the loud neighbors. We will be sure to also investigate the source of the noisy HVAC unit in the room you occupied. Customer feedback like yours assists us in correcting problems that other guests would experience.
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Cleveland, Ohio
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 26 January 2014 via mobile

For ones who don't want to read the rest. > I recommend the hotel.
.
Now, about the hotel.
Everything is near whether you are in town for business or pleasure. The hotel is probably in the same price range as top of line hotels in the area. The Double Tree was worthy of staying there. Some people made comments regarding asking for the higher floors and room away from entrances and elevators, that is a usual thing at most hotels. We were away and more to the middle of the hallway. Worked for us.
Bed was nice, room was clean and updated. The view from the windor was gorgeous and would impress one/s who likes the city views.
.
Overall, I would recommend the hotel, because of the aforementioned details as well one convenient thing... No need for car. Take the cab for a few bucks, if you don't have to go far. What else to expect?
.
P.S. if this review was useful to you, I'd appreciate your helpful vote. Thanks for reading.

Stayed January 2014, travelled on business
Helpful?
5 Thank RT4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, 27 January 2014
Thank you for the great review of your recent stay. We appreciate your honest response and your recommendation to others. We hope to see you again soon on your next trip to Philadelphia.
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EP
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 26 January 2014

Spent three nights there for a conference. Rooms were clean, attractive, and quiet. Bed was quite comfortable with an abundance of firm but soft pillows. Restaurant ("The Standing O") was good, service was fine. Front desk staff was pleasant, bellmen were attentive. GREAT location, close to shopping, dining, culture.

My only disappointment was breakfast at "The Mezzanine." Barely toasted English muffins (like they held one near a toaster for a few seconds) were served after interminable wait by completely apathetic servers. Oh, and the orange juice tasted like it was turning. Oh, and the coffee was lukewarm.

Stay in this hotel. You won't be disappointed. Go to Dunkin' Donuts, though, for breakfast.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DrFallon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, 27 January 2014
Thank you for the review of your recent stay. We appreciate the feedback and apologize that our breakfast selection was not to your liking. We are within close proximity to many award winning restaurants, and have a great location in downtown Philly. We hope you will join us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 January 2014

I paid for an "instant get away" and got nothing more than I would have at any other hotel. No sparking wine to greet me in my room, no late check out, nothing out of the ordinary. Disappointing to say the least . I will never stay at the Double Tree Again.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Nicole C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KTPMurnane, Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, 29 January 2014
Dear Nicole C,
Thank you for your comments. The package you purchased should have included a bottle of Sparkling Wine or Cider on arrival and a late check-out upon request. We apologize if this did not happen. Our Director of Operations will be reaching out to you for further information.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 January 2014

Excellent hotel. The staff were kind and the facilities were clean. The location was also great. It was a short walk to the Reading Terminal Market and a slightly longer walk to the Liberty Bell. I would stay there again if I was visiting Philadelphia again.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Blake N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, 24 January 2014
Dear Blake N-
Thank you for the great review of your recent stay at our hotel. We are located right in the heart of downtown and within walking distance of the best restaurants, shopping, history and culture that Philadelphia has to offer. We look forward to having you stay with us again on your next trip to Philadelphia.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton Philadelphia Center City

Property: Doubletree by Hilton Philadelphia Center City
Address: 237 South Broad Street, Broad and Locust Streets, Philadelphia, PA 19107-5686
Phone Number:
Region: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Family Hotel in Philadelphia
#27 Romantic Hotel in Philadelphia
#32 Business Hotel in Philadelphia
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Doubletree by Hilton Philadelphia Center City 3.5*
Number of rooms: 434
Reservation Options:
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Also Known As:
Doubletree By Hilton Philadelphia Center City Hotel Philadelphia
Doubletree Philadelphia
Philadelphia Doubletree
Double Tree Hotel In Philadelphia

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