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“Perfect City Hotel”

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Doubletree by Hilton Philadelphia Center City
Ranked #34 of 86 Hotels in Philadelphia
Certificate of Excellence
pittsburgh, United States
1 review
“Perfect City Hotel”
Reviewed 2 May 2014

I stayed at the Center City Double Tree in Philadelphia with my mother while visiting my daughter. It was the best location for shopping, dining and shows. We loved the roof-top sun deck and pool/sauna on the 5 th floor. The attendant provided extra special care for my 81 year old mother by going out of his way to wipe off the wet lounge chair and bring her refreshments. Hotel staff was exceptionally helpful and friendly. Sunday Brunch was delicious.

  • Stayed April 2014, travelled with family
    • Value
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Julie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, 7 May 2014
Thank you for the fantastic review of your recent stay at our hotel. We strive to provide excellent service to all of our valued guests. Our location is great for dining, the theater and shopping, so we hope to see you again on your next trip to Philadelphia.
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3,338 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (559)
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Luton, United Kingdom
Level 3 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 May 2014

The hotel is ideally placed, central to the main attractions - all within walking distance. A good standard as you would expect from a 'higher' range hotel within the Hilton group. Comfortable, clean and the staff were very attentive. Can't comment on the food as we ate out.
A must do in 'Philly' is go up the top of City Hall for fantastic 360 degree views (you'll need a head for heights!)
Also, the market and a tour of the historical buildings are also a must - the guides were excellent, learn't a lot about America's relatively short history and its birth in 'Philly'.
Then onto Caesars in Atlantic City. Apart from the hotel and its amenities which were excellent. My wife and I wouldn't go back. Personally, we found it a 'tied' looking resort with tacky, cheap and cheerful shops on the Boardwalk. I'm afraid it didn't inspire us at all. If its gambling you want, to get a feel for what Las Vegas is all about (on a small scale), then try it, as a holiday destination - not for us. We went for a long weekend, two days there.

Room Tip: The higher the better in both hotels, to be well away from ground level noise in Philly. Caesars was...
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  • Stayed March 2014, travelled as a couple
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Helpful?
1 Thank Martin J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, 7 May 2014
Thank you for the wonderful review of your recent stay. We are so glad you enjoyed your time in Philly and made the short walk to City Hall to see the view from the top. It really is beautiful. We look forward to having you stay with us again soon!
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1 review
Reviewed 30 April 2014

Great location, friendly staff. Had some issues with the housekeeping but was very satisfies overall. Breakfast service is also not that great but close to everything in the city. Room view was great. Walking distance to great restaurants and bars,

  • Stayed April 2014, travelled solo
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank borao53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, 7 May 2014
Thank you for the great review. We apologize for any inconveniences while you were at our hotel, and hope that they were resolved quickly. Be sure to come back soon.
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Cambridge, Massachusetts
Level 5 Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 29 April 2014

Beautifully located hotel which is a short wall
K to everywhere. Kids love cookies on check in. Very nice lobby and room. My only critique is that the pool is unimpressive and in a room that is unpleasantly hot. Would stay again

  • Stayed June 2013, travelled with family
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Helpful?
Thank drosenb722
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, 7 May 2014
Thank you the great review of your recent stay. We appreciate the feedback regarding our pool, and will definitely consider improvements. Be sure to come back soon. We will have fresh chocolate chip cookies warm and ready!
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UK
Level 6 Contributor
147 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 29 April 2014

This is a well situated hotel with very good staff.

Check in was efficiently handled, rooms were clean with good views, bar was reasonable with friendly staff. Breakfast was ok choice, not huge and food sometimes a little cooler than some might find palatable.
Lots to see around the hotel and easily accessed from the main routes north and south.

  • Stayed April 2014, travelled with friends
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Helpful?
Thank travellerecosse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yakima, United States
1 review
Reviewed 29 April 2014

Was disappointed that you have to pay for wi-fi, as well as breakfast. In a hotel this size, frequency of use, and cost to stay those things should be free. Otherwise the room was good, bed comfortable, the couch was horrible to sit in for more than a minute. The location was fabulous

  • Stayed April 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Scott K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, 7 May 2014
Thank you for the candid review of your recent stay. We appreciate the feedback, and do offer free wi-fi in all public spaces as well as to our Hilton Honors Gold and Diamond Members. Our location is definitely perfect for all of Philadelphia's best sites. Be sure to come back soon.
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Waltham, Massachusetts
Level 3 Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 28 April 2014

This is my first terrible review for a hotel and its because the management is not kind, caring or honest. The hotel did not honor my rate, then chose to waste my time beating around the bush telling me this department had to talk to that department which had to talk to another department and in the end the problem would be corrected all to find out that once i left the hotel they told me theres nothing that can be changed. The worst part is they wasted about 30 minutes of my time daily between keys not working each night and then having me wait upon departure 30 minutes to talk to there GM who then perceeded to tell me there was some confusion and it would be solved by a simple phone call. So i called and then they said "were not honoring that goodbye".

I would not be so upset if this property was on par with other Hilton properties but its not. The business center had a note to go up to the 4th floor for fax, then the staff in the 4th floor redirected to the front desk who redirected me back to the broken/not functional fax machine. The 3rd floor had a large broken glass from the vase laying on the table and parking garage was in terrible condition as well. Again for a property with issues they shouldn't let guests leave with problems.

The front desk told this hotel is run by Hilton corporate, this property needs to have a compassionate, caring, and better trained management staff.

I have never had trouble at any hotel when it comes to honoring original reservation rates and ill never stay at this property or a double tree again.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank JasonD12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KTPMurnane, Front Office Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, 29 April 2014
Dear Jason12D,
Dear JasonD12,
Thank you for your comments. We apologize, but are unable to respond to your concerns as we don’t have any recollection or record of the events you describe. Are you sure that you have the right hotel? Please contact us at eric.shinseki@hilton.com and we will be happy to try to ascertain and then address your issues.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton Philadelphia Center City

Property: Doubletree by Hilton Philadelphia Center City
Address: 237 South Broad Street, Broad and Locust Streets, Philadelphia, PA 19107-5686
Phone Number:
Region: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Family Hotel in Philadelphia
#27 Romantic Hotel in Philadelphia
#32 Business Hotel in Philadelphia
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Doubletree by Hilton Philadelphia Center City 3.5*
Number of rooms: 434
Reservation Options:
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Also Known As:
Doubletree By Hilton Philadelphia Center City Hotel Philadelphia
Doubletree Philadelphia
Philadelphia Doubletree
Double Tree Hotel In Philadelphia

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