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Doubletree by Hilton Philadelphia Center City
Ranked #36 of 88 Hotels in Philadelphia
Certificate of Excellence
Reviewed 29 July 2014

Vey nice hotel. Staff was friendly and helpful. The parking fee is a bit steep but to be expected in a large city. Within walking distance to several attractions and places of interest. Room service meal was very good.

  • Stayed: July 2014, travelled as a couple
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Thank gvazmike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this reviewResponded 30 July 2014

Thank you for the great review. We are pleased to hear that our staff was friendly and accommodating, and our location is indeed perfect for site seeing in Philadelphia. We hope that you will stay with us again.

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1,919 - 1,925 of 3,530 reviews

Reviewed 29 July 2014

great place to stay. only complaint was as a honors member i am use to having the paper at my door in the morning. all the usa today papers were gone except for 1 day during my visit as they were just in the lobby. coop

  • Stayed: July 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this reviewResponded 30 July 2014

Thank you for staying with us, Richard C, and for the high marks. As part of a recent Hilton green initiative, we no longer deliver newspaper copies to guests' doors. Rather, you can find copies of both the Wall Street Journal and USA Today at our concierge desk in the lobby and in the Balcony during breakfast. Thank you for your loyalty, and please visit again soon.

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Reviewed 29 July 2014

The room was comfortable and the location can't be beat. The bedding was very comfy and the view was good. The shower did have a bit of funk on the grip bar. The pool was a bit small and cold, but the roof top setting is nice. Strangely, the maid showed up to clean my room at 8:30 am on the day I was supposed to check out, even though check out isn't until noon.

  • Stayed: July 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Marcia N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this reviewResponded 30 July 2014

Thank you, Marcia N, for such a great review of your recent stay. Our housekeeping staff will attempt to clean rooms that do not have a Do Not Disturb sign hanging from the front of the door, even before check out time. We look forward to having you stay with us again soon.

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Reviewed 29 July 2014

Pool area was HOT and uncomfortable. There is a nice deck off the pool. The bar and waitstaff were very friendly. There were "items" in our room when checked in. Housekeeping needs to do a better job.

  • Stayed: July 2014, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Craig H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this reviewResponded 31 July 2014

Dear Craig H,
Thank you for your review of your recent experience at our hotel. We’re sorry that the cleanliness of your guest room was not up to our standards. We have addressed these issues with our Housekeeping Management and appreciate you bringing them to our attention. We hope that if your travels bring you through Philadelphia in the future, that you will try us again.

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Reviewed 28 July 2014 via mobile

We had requested a quiet room away from ice machines, elevators, etc. I do not see how any rooms are quiet. The floor air conditioner unit was very noisy! We had a connecting room on each side. (one can hear next room through doors) Our room was a very small room with a small window. Be sure to ask for a room not ending in ..22. They are the tiny ones. The bathroom looked newly renovated except the ceiling..cracked and had mold. The hair dryer filter was filthy. The staff was friendly, just the
accommodations were unsatisfactory.

  • Stayed: July 2014
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Thank WaterviewSeeker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KTPMurnane, Manager at Doubletree by Hilton Philadelphia Center City, responded to this reviewResponded 31 July 2014

Dear WaterviewSeeker,
Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again and experience a higher level of customer service. Thank you again for your comments.

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Reviewed 28 July 2014

Overall, we enjoyed our stay. The concierge was very helpful with directions. We didn't splurge for the upgraded suites so the rooms/hallways showed their age, but everything was clean. The staff was friendly. There was no free wifi, no complimentary breakfast of any kind and no on site laundry machine (unless you paid more for a suite) so it's unlikely we'd stay again.

  • Stayed: July 2014, travelled with family
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Thank happygolucky993
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this reviewResponded 31 July 2014

happygolucky993,
Full-service hotels such as ours generally don't offer complimentary breakfast, instead offering breakfast in an on-site restaurant as we do on The Balcony. Thank you for staying with us, and safe travels!

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Reviewed 27 July 2014 via mobile

The beds were super comfy and the hotel staff was very friendly, especially Philip. The french toast at breakfast was dynomite! Would definitely stay here again.

Check in was effortless and the hotel was close to everything.

Stayed: July 2014, travelled with friends
Thank Marie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this reviewResponded 28 July 2014

Dear Marie B,
It sounds like you really enjoyed your stay, and we definitely enjoyed having you. On your next visit, if there's anything that's preventing you from giving us all five stars, please alert our staff! We hope that you return soon.

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Additional Information about Doubletree by Hilton Philadelphia Center City

Address: 237 South Broad Street, Broad and Locust Streets, Philadelphia, PA 19107-5686
Phone Number:
Region: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Family Hotel in Philadelphia
#27 Romantic Hotel in Philadelphia
#32 Business Hotel in Philadelphia
Price Range: £85 - £215 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree by Hilton Philadelphia Center City 3.5*
Number of rooms: 434
Reservation Options:
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Also Known As:
Doubletree By Hilton Philadelphia Center City Hotel Philadelphia
Doubletree Philadelphia
Philadelphia Doubletree
Double Tree Hotel In Philadelphia

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