I can't even begin to explain how blown away by the Management and staff of this hotel is. I was stuck here due to the big snow storm that shut down the city. I had some small issues, credit card, Hertz, FREEZING COLD...LOL The whole time, while checking in and the little request, that all travelers will have from time to time, Christopher and Tamika were joys at the desk and always kept a smile, even as customer after customer came in and tried to book (no vacancies) and were turned away or had to wait in the line to check in. Bruce drove to me to my, around the corner, destination, without batting an eye, even in this crazy weather. Faith has been here the whole time, making sure rooms are ready, and that customers and her staff are happy and in good spirits, under the circumstances. I had to switch rooms and was a little ahead of the move, when I notified Sidah, who was making sure my new room was clean and in order. She offered to help me gather my belongings, and move them to my new room. I know, from experience, that most employees, at hotels, don't even offer to hold the door in that situation and here she was offering to help relocate me. I had an issue with my T.V. (in my new room) and Ruben came up and fixed it, by getting me one that had been programmed, with out me waiting forever and a day, without huffing or grimacing. He was a delight to talk to.
I can tell that Paulette manages, not only a wonderful crew, but she does it with such compassion and caring, that it resonates to the customers. I will be telling all of my friends, clients, coworkers and anyone else that I can, to stay at this hotel, when they pass through the Philly area!
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- Also Known As:
- Fairfield Inn Philadelphia Airport Hotel Philadelphia
- Fairfield Philadelphia
- Philadelphia Fairfield Inn