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“Refuge from the storm”

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Chestnut Hill Hotel
Ranked #16 of 85 Hotels in Philadelphia
Certificate of Excellence
Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Refuge from the storm”
5 of 5 bubbles Reviewed 16 February 2014

Stayed at the hotel recently due to the ice storm which left our neighborhood without power. I live in the neighborhood so I never have a need to stay at the hotel. As a neighbor, I have watched and enjoyed seeing all the renovations, the fire pit, the lovely new garden and all the enhancements to the outside of the hotel. After my stay I can now say the inside renovations are just as lovely. But more important was the staff and the warm reception they gave all of the tired and stressed out customers. They were warm and extremely patient under very difficult conditions. It was refreshing to experience such personal service. I'm forever grateful!

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank linda h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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437 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (99)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Blue Bell, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 16 February 2014 via mobile

Since flu like symptoms had taken over one day before the ice storm and subsequent power outage the thought of toughing it out at home for days was intolerable. All I could think of was the fabulous respite we found two years ago during a winter power outage....once again, a combination of persistence and luck landed us a room at the lovely Chesnut Hill Hotel. I was in heaven....it was warm, clean and extremely comfortable....exactly as I had remembered. The bed was luxurious, the all marble bathroom pristine. There is also a plentiful self serve breakfast in a pretty room set up for the guests of the 36 room hotel. Did I mention the owner's personal touch? He was sincerely interested in our feedback, having asked multiple times about our comfort. He is a very charismatic but low key gentleman who takes much pride in his home away from home. It shows in all of the details but mostly in his genuine interest in knowing that you are enjoying your stay. With the great Chestnut Grill through a door the stay is complete....all under one roof. We had several good meals at the bar where the comraderie is only second to the food. Should one be interested in venturing out there are shops, restaurants and a farmers market all just steps away. We honestly wanted for nothing....in the midst of one of philadelphia's worst storms and its aftermath that is really saying something.

Stayed February 2014
Helpful?
1 Thank Mary Ann L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 9 February 2014

I decided that staying at home through the black-out ravages of the Big Ice Storm was not a feasible option, and I ended up for the first time staying two nights at this hotel near my home. It was a chore checking in due to the extreme power failures in Pennsylvania, but the lights were on, and the two desk clerks were cheerfully on it (overtime) manually helping people, both those with reservations and those who had wandered in from their freezing abodes for temporary shelter. The owner appeared from time to time, working out problems with finesse as we awaited word of available rooms--they have 36--and he assured us things would all work out for us, even providing free drinks from the bar and Shirley Temples for the children in the lobby. Finally, I got an entry card-key and was able to collapse on a beautifully furnished bed in a nice room on the second floor, overlooking the newly restored farmers' market (with free parking) and garden with a working waterfall fountain and fire pit. During the course of my stay, I used the shared iMac and the nice little exercise room on my floor, chatted with other guests and read my complimentary newspaper during the free continental breakfast off the lobby, and enjoyed my stay immensely (besides, it was toasty and warm!). Although I believe the cost has risen since revamping the hotel recently, it's a lovely venue at present, in a lovely part of Philly that's like a town unto itself, and I highly recommend a stay there.

  • Stayed February 2014, travelled solo
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank jenfren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 1 February 2014

i've stayed here a number of times. the rooms are very clean, the service super friendly and helpful and the beds are as good as they get. i've been in double rooms, and single rooms and have seen the carriage house rooms. all are beautifully decorated, thought out and tasteful.
the hotel is situated in one of the quaintest of neighborhoods in philadelphia as well. plenty of shops and eateries along a very manageable walk up and down the avenue.
plus? the hotel has the only free parking in chestnut hill.
did i mention how comfortable the beds are?
enjoy the adjoining restaurants, the fire pit with s'mores and the ipod/iphone jack to set the scene with your own music.

Room Tip: my favorite room is 405!
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  • Stayed December 2013, travelled solo
    • Value
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Helpful?
Thank claudia s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level Contributor
165 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 bubbles Reviewed 28 January 2014

Stayed at Chestnut Hill during a university visit in Philadelphia (about 10 miles away). The room was clean, but it was very small; just big enough for the bed and a little wiggle room for the desk chair. There was also very little room in the closet to hang clothes. I was only able to fit a coat and shirt. Luckily that is all I took for an overnight trip. Fortunately, the bathroom appeared to be recently remodeled and was bright and clean. Nice big TV and free wireless, which were appreciated. The bed was quite comfortable. Despite the space limitations (if you don't need the closet space and are not planning on exercising in the room), this hotel serves its purpose (a clean, smoke free, quiet, and safe place to lay your head for the night). Oh, a continental breakfast is complimentary. Overall, Chestnut Hill is a nice place, however, I will likely not go back, especially if I have a guest as she would cringe at the lack of space, which would not be sufficient for the two of us.

  • Stayed December 2013, travelled on business
    • Value
    • Location
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Helpful?
1 Thank Anthony K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 22 January 2014

The hotel is very convenient because it has a parking lot and is close to a bus stop and train station. There are many restaurants and bars nearby. There is also a museum and hospital close to the hotel. There is an outdoor fire pit where you can relax and listen to your own music by hooking up your iPod or iPhone and you can read your book. You can also do a lot of shopping in Chestnut Hill on Germantown Avenue. It is a pet friendly hotel and I loved being able to have my dog in the room
with me.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank letitel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Braintree, Massachusetts
Level Contributor
53 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 26 December 2013

We were coming to the Philly area for a family event. Good friends told us about the Chestnut Hill Hotel and we so glad they did. A lovely property, reminiscent of a small upscale London hotel The room was well furnished and the bathroom was gorgeous. The continental breakfast was served in a "real" dining room, with "real" tables, set with "real" linens, etc.

Chestnut Hill itself is a treat. We came in the night before, had a delightful dinner at the restaurant adjacent to the hotel -- entry though the lobby - and then took in the play at the community theatre playhouse down the street.

This is now our "go to place" when we visit Philly.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RamblinMar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Chestnut Hill Hotel

Property: Chestnut Hill Hotel
Address: 8229 Germantown Ave, Philadelphia, PA 19118-3446
Region: United States > Pennsylvania > Philadelphia > Chestnut Hill
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#6 Business Hotel in Philadelphia
#11 Family Hotel in Philadelphia
#13 Romantic Hotel in Philadelphia
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Chestnut Hill Hotel 3.5*
Number of rooms: 36
Official Description (provided by the hotel):
Upscale boutique hotel located in the Northwestern section of Philadelphia featuring 36 deluxe accommodations and suites. ... more   less 
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Also Known As:
Chestnut Hill Philadelphia
Chestnut Hill Hotel Philadelphia
Hotel Chestnut Hill

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