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“open window that wouldn't close” 3 of 5 bubbles
Review of Sheraton Philadelphia University City Hotel

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Sheraton Philadelphia University City Hotel
Ranked #12 of 85 Hotels in Philadelphia
Certificate of Excellence
Kenosha, Wisconsin
2 reviews
“open window that wouldn't close”
3 of 5 bubbles Reviewed 5 June 2014

Very good value and comfortable hotel but the window was partly open and couldn't be closed. Noise from traffic was high and loss of a/c was evident. Noisy housekeeping staff early in the morning, chatting about their private lives.

  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank sybOney_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review, 10 June 2014
Dear sybOney_10:
Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.
We would love to discuss your experience further to have the opportunity to take care of the issue to prevent a similar situation from occuring. Please connect with us directly at sheraton@sheruniv.com or 215-387-387-8000, ext. 627. We look forward to serving you in the near future.

Sincerely,
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1,212 reviews from our community

Traveller rating
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    330
    224
    74
    41
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (236)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
St Louis, MO
Level Contributor
219 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
4 of 5 bubbles Reviewed 2 June 2014

Very short walk to UPenn - just one block away. Also, very short walk to lots good bars and restaurants. One downside to hotel is the restaurant in the hotel is a Japanese restaurant and it closes at 9:30 - 10PM. So there is no where within the hotel to hang out if you want to be social. Good news is there are many places within walking distance. Here is a tip: if you forget something or need a little bite to eat there is a Wa Wa convenient store across the street that is open 24 hours.

The hotel was clean and the staff was nice. The wi-fi service was not very good. I would recommend staying here and would be back if I am in the area again. Ask for a higher floor with a view of the stadium.

Room Tip: Ask for a higher floor room with a view of the UPenn Stadium
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  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Love2Explr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review, 3 June 2014
Dear Love2Explr,
We truly appreciate you taking the time to post your experience with us! We look forward to welcoming you back in the near future.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bethany
Level Contributor
80 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 2 June 2014

Pleasant accommodations. Excellent location to University of Pennsylvania. Great that you can take your car in and out for one price daily. Beds and linen were very comfortable. Will go back for Graduation 2015 but pay top dollar.

  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Goforawalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review, 3 June 2014
Dear Goforawalk,
We are so glad you enjoyed your stay at our hotel. Comments and feedback are most often shared when in the negative form, so it is a pleasure to share these motivating statements with our staff whenever we have the opportunity. We look forward to welcoming you back for Graduation!

Sincerely,
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Bethesda
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 1 June 2014

There are several good things about this hotel: the location, staff, and convenience. Also, it was reasonably priced, but the parking is an additional $25/day, and we were told not to leave anything in the car for security reasons. If you are a city person, this probably won't bother you!

The rooms are small and the parking is attached, but you have to go outside to get to it, and you have to park there to get into the lobby. That is, there is no separate lobby access.
It is walking distance to some universities, which is why we picked it, and there are restaurants close by.

  • Stayed April 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank beaglefest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review, 3 June 2014
Dear beaglefest,
Thank you for posting your review. We truly appreciate your comments. We hope you will stay with us, again, the next time you are visiting the Universities.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City
Level Contributor
32 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 30 May 2014

I stayed here for an overnight during the Memorial Day weekend. The hotel is not a far walk from the 30th Street Station. There is a subway station a few blocks away at 34th and Market from which you are only 2 stops from the central downtown area.

The hotel is a nice property with a nice size lobby. There is a restaurant on site. The room was spacious with nice furnishing and comfortable bedding. Bathroom was large with nice toiletries.
The reception staff was very friendly. and I was able to check in at noon, which was nice!!

If need be you are by several universities, and there are several restaurants nearby the University of Pennsylvania.

I'd definitely stay here again as the rate was much lower than most of the center city hotels.

  • Stayed May 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rskblueyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review, 3 June 2014
Dear rskblueyes,
Thank you kindly for sharing your positive experience at our hotel. We pride ourselves on making every guest experience an enjoyable one and are thrilled when we receive feedback that enables us to know we have succeeded. We truly appreciate it. We look forward to welcoming you back!

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 29 May 2014

traveled here with two teenagers to visit college campuses - front desk personnel were wonderful and helpful finding places to eat - microwave oven available for use - located by ice machine and fridge in room, we were able to eat our dinner leftovers!! :) Fitness room is awesome! One the best I have ever seen. Outdoor pool was not yet open but looked amazing!

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Starlett326
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review, 30 May 2014
Dear Starlett326:
We truly appreciate you taking the time to post your experience with us! We look forward to welcoming you back in the near future.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Iowa
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 28 May 2014

Employees were extremely helpful and nice. Highly recommend getting club access. This provides breakfast and evening snack. They had water, pop, drinks, veggie trays, yogurt fruit available 24/7 at the club. The pool wasn't going to open until Memorial day and that would have been nice. We were within walking distance to the hospital.

Room Tip: floors 18, 19 and 20 have extra security since you can't get to them without a room key.
See more room tips
  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank diltzc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review, 30 May 2014
Dear diltzc,
Thank you kindly for sharing your positive experience at our hotel. We recently changed our food and beverage options in the lounge. It is nice to hear that our efforts were worth it! We hope to see you, again, soon!

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Philadelphia University City Hotel

Property: Sheraton Philadelphia University City Hotel
Address: 3549 Chestnut Street, Philadelphia, PA 19104
Phone Number:
Region: United States > Pennsylvania > Philadelphia > University City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Family Hotel in Philadelphia
#28 Business Hotel in Philadelphia
#35 Romantic Hotel in Philadelphia
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Sheraton Philadelphia University City Hotel 3.5*
Number of rooms: 316
Official Description (provided by the hotel):
Surrounded by Philadelphia's famed education and medical centers, the Sheraton Philadelphia University City Hotel is a great choice when visiting Philadelphia for business or leisure. ... more   less 
Reservation Options:
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Also Known As:
Sheraton Philadelphia University City Resort
Philadelphia Sheraton

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