We picked this hotel for two reasons- location near train station and we have always been pleased with Sheratons. We are senior citizens traveling with our 7-year-old grandson. We had trouble finding the entrance to the parking garage so I called the hotel. At one point we were in a wrong lane so by the time we checked in, my husband and I were somewhat frazzled. We had questions about the train station location, getting a taxi for our early morning trip to the train station, and how much it would cost us to leave our car in their garage. The man behind the desk was not helpful. That was disappointing. After we went to the room, we returned to get our questions answered by the concierge. He was on break so a very helpful lady at the hotel desk answered our questions. That night we hung a room service menu on our door. It didn't come so we had to call the main desk 2 times. That man was very nice, however, our breakfast got there as we were pulling our suitcases out of the room to head to the train station. The man at the desk was very apologetic and kind. We didn't get charged for the breakfast. The pool is very nice and my grandson loved his late night swim.
- Official Description (provided by the hotel):
- Surrounded by Philadelphia's famed education and medical centers, the Sheraton Philadelphia University City Hotel is a great choice when visiting Philadelphia for business or leisure. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Philadelphia University City Resort
- Philadelphia Sheraton