I stayed for a week at this hotel for business reasons. It was close enough to work to walk which was the biggest bonus for me. Checking in, the man at the front desk was extremely polite and assured me that my requests would be passed along to the appropriate parties.
I upgraded to the club room based on reviews I read here, so everything that follows about the room and amenities is based off of that. The room itself was very clean, with all sorts of toiletries waiting for me in the bathroom. However, the robe that was hanging in the closet was dirty, it had some sort of red crap on the sleeve. It either wasn't cleaned properly or it was left there from the previous occupant. I brushed it off, I didn't want to use the robe anyways, it was just something I had noticed. The air conditioning unit works, however its old, and there is a thermostat in the room, but I suspect that it controls the heat because it definitely did not control the air. Not a big deal, the air conditioner worked and my room was cold when I wanted it to be.
Now for the internet. Once connected it worked quite fine for a public domain, but efforts should be placed towards improving the speed of the connection. It also may help to provide a login domain, as it took forever to log in, especially on my smart phone or tablet. The hotel may want to look into updating even that portion of their internet if updating the whole thing is out of the question.
The club lounge on the 20th floor was nice, never too crowded, provided decent city views. Breakfast was awesome, although they could do better with providing more options in the evening time for their appetizers. Same thing served every day with the exception of the hot option, which rotated every 3 days. Coffee was delicious and there is even a cappuccino machine for those who wanted it.
My only true complaint and disappointment about this hotel was its housekeeping staff. They were very noisy in the hallways in the afternoons. Having conversations down and across the hallway as they worked. I feel that is completely inappropriate behavior. If I am watching TV in my room I certainly should not be able to hear your conversation over my television. Managers may also want to talk to their staff about appropriate language while at work. A man and a woman (I assumed they were both in housekeeping, but since I am not 100% sure I will just say Sheraton staff members) got into a heated conversation and the man was dropping f-bombs all over the place. Completely uncalled for, especially in your place of work. ESPECIALLY since his foul mouth was able to be heard, again, over my television. Hopefully there weren't any children around to learn any new words.
Overall, I enjoyed my stay and the hotel provided everything that I was looking for during my week-long stay. Would I stay here again? Maybe. I may try other hotels in the area first before passing judgement on returning to the Sheraton.
- Official Description (provided by the hotel):
- Surrounded by Philadelphia's famed education and medical centers, the Sheraton Philadelphia University City Hotel is a great choice when visiting Philadelphia for business or leisure. ... more less
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- Also Known As:
- Sheraton Philadelphia University City Resort
- Philadelphia Sheraton