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“Clean hotel but lots of little petty issues”

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Sheraton Philadelphia Downtown Hotel
Ranked #56 of 88 Hotels in Philadelphia
Reviewed 16 September 2012

Just returned from a five night stay for a conference. My thoughts are that this is an older property that definitely needs updating. Although the hotel is clean, it is plagued by many common things that bother modern business travelers. First and foremost is that not only is there no free wifi, but the service provided by ATT is a joke. You can only buy on a daily basis, and on at least six or seven times I entered all of my information on the application page - full address, credit card details, etc - only to get a message that sorry, the server is down, please try later. Grr... On one occasion I paid for 24 hours, only to be locked out again the very next morning. Ridiculous, come on Sheraton, come up with a better solution.

Of the other small gripes, the air conditioner was one of those that come on and off continuously all night making it difficult to sleep. I finally had to just turn the fan on. The shower head was stuck in full 'massage' mode with intense water pressure from three jets; I couldn't adjust it. There were lamps in the room with no bulbs. There is also no mini bar in the room, nor a safe, not at least any I could find, but then again maybe I didn't look hard enough. The hotel restaraunt is also vastly overpriced for breakfast - ($15 for a belgian waffle?) but the waitstaff were so felicitious I almost didn't mind paying every day. Only other thing I didn't like was that the relaxing chair and footstool in the room were uncomfortable and hard to sit in. I had to relax in the bed.

After all that, I have to say that the bed was extremely comfortable and the room was very clean. To my express amazement, I also found power ports near the bed, so that was a good thing. The hotel is also perfectly situated for access to all attractions in the city center. The Pennsylvania conference center is only about a ten minute walk and Rittenhouse Square is about the same.

Stayed: September 2012, travelled on business
Thank callmeishmael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhilipMarcano, Front Office Manager at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded 26 September 2012

Thank you for your review. We are sorry to hear that the Wifi service was not working properly for you. The problems you have experienced will be passed on to our AT&T liaison. We will make sure the same thing does not happen for our future guests. That is why your feedback is very important to us. The AC and shower issues will be addressed by our Chief Engineer. Housekeeping will make sure that they are checking that the lamps are in working order. We are happy to hear that you enjoyed our location. We are close to some trendy areas of Philadelphia. We hope that you will give us another opportunity to make your next stay a better one.
Regards

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1,732 - 1,738 of 2,741 reviews

Reviewed 14 September 2012

I stayed at this hotel with a large group ( in toal we had 12 rooms) everyone in our group was impressed by the professional friendly staff, from the front desk, to the bar staff and hotel staff cleaning the rooms. Everyone had a smile and everyone was helpful and friendly. I would especially like to point out HAMIO HAROUZ at the check in desk. I had to make changes in rooms...several times and he was sonice and helpful...THANK YOU!!

  • Stayed: September 2012, travelled with friends
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Thank denise f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhilipMarcano, Front Office Manager at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded 26 September 2012

On behalf of The Sheraton Philadelphia Downtown, we would like to say thank you for your review. It is nice to know that we are training our staff properly. It seems all of our departments are on the same page with our customer service. Thank you also for recognizing Hamid Harouz for his helpfulness. We hope to continue being at your service with a smile on our faces in the near future.
Regards,

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Reviewed 10 September 2012

Upon checking in at the hotel, we were given access to the club lounge due to the long wait and our plans to spend most of the following 25 nights in Starwood properties. The staff was very nice. The hotel itself was good/average. The location of the hotel was great for walking around town. It is a little bit of a hike to the historic district, but walkable. It is a fairly close walk for those pics on the Rocky Steps.

  • Stayed: August 2012, travelled as a couple
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Thank dorsburn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhilipMarcano, Front Office Manager at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded 13 September 2012

Thank you for your review. We are sorry to hear that you had to wait for your room. We hope you enjoyed the services of our "Club Lounge" . We feel we do have a great location for tourists and locals to freely travel the city. Thank you for remaining loyal to the Starwood Brand. And we hope those 24 other nights at Strawood properties are also enjoyable. Thank you for letting us service your needs.
Regards

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Reviewed 10 September 2012 via mobile

We had a lovely time , convenient place in the city near restaurants and shops. The room was clean and the services provided from the hotel were very good!!! Nice hotel overall, a bit pricy for a three star hotel but not that strong wifi signal!!!! :)

Thank Evagandri
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
PhilipMarcano, Front Office Manager at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded 13 September 2012

Thank you for your review. We are happy that your stay was a pleasant one. Thank you for letting us know about the weak wifi signal. Our Wifi is provide by AT&T wireless. We will ask our provider to check our signal to make sure it is at the proper strenght. Please feel free when making reservations to check online. Our Sheraton website offers special rates.
Regards

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Reviewed 9 September 2012

This hotel is about 10 mins walk from the convention centre and 15-20 from the Walnut/Chestnut streets area, so a good base for visiting central Philadelphia. The rooms are fairly standard Sheraton and were perfectly clean. There's a very good gym (which I think was open 24 hours) and decent pool.

  • Stayed: August 2012, travelled on business
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Thank DJ_Billy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhilipMarcano, Front Office Manager at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded 13 September 2012

On behalf of the Sheraton Philadelphia Downtown, I would like to say thank you. We appreciate that you took the time to share your review. You have touched on a lot of our selling points. We are happy that we lived up to your expectations. Sheraton Fitness by Core Performance (gym) is one of our newest features. It is open 24 hours for our guest enjoyment. Whenever you are in our great city please let us be at your service.

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Reviewed 8 September 2012

Convenient location, close to downtown and Amtrak, great service from the hotel staffs, ex. front desk, bell man and concierge. Special thanks to Mary Mastrubuuni who was very helpful to offer where to go/ eat suggestions, even called several places for me. I traveled around the world and stayed in many great hotels. The service/ care here is remarkable!

  • Stayed: September 2012, travelled on business
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Thank topjane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhilipMarcano, Front Office Manager at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded 13 September 2012

Thank you for your review. Thank you for shining a bright light on our great service. Mary also thanks you for your kind words. It was our pleasure to sxtend the service that we feel our guests deserve. And from your review it seems we accomplished our goal. We use to call Mary our secret weapon, but now I think that secret is out of the bag. Mary sets the bar real high when it comes to customer service.
In the spirit of hospitality thank you.

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Reviewed 8 September 2012

The hotel is in a great location and the rooms are very nice! I had a wonderful view of the city from my room and the bed was incredibly comfortable. Staff was very accommodating and helpful. Especial Richard Utsey! I can't wait to come back!

  • Stayed: September 2012, travelled on business
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Thank lamacey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhilipMarcano, Front Office Manager at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded 13 September 2012

Thank you for your review. Your feedback is welcomed. We are thrilled that your stay was comfortable. I will have to agree with you that we do have some great views of the city. Whether it's a City Hall view, or a view of the Art Museum. Each view is enjoyable. Thank you for recognizing Richard Utsey, he is one of the reasons why our customer service is being spotlighted. We look forward to you staying with us in the future.
Regards

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Additional Information about Sheraton Philadelphia Downtown Hotel

Address: 201 N 17th St, 17th & Race Streets, Philadelphia, PA 19103-1201
Phone Number:
Region: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #56 of 88 Hotels in Philadelphia
Price Range: £85 - £203 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Philadelphia Downtown Hotel 3.5*
Number of rooms: 757
Official Description (provided by the hotel):
A superb travel experience awaits at Sheraton Philadelphia Downtown Hotel. Ideally situated in Center City and located within walking distance of most of Philadelphia's top attractions, including the Franklin Institution and the Pennsylvania Convention Center, we're the perfect location for seeing all that the city has to offer. Recently redesigned, our hotel features upgrades to our indoor pool, meeting spaces and our state-of-the-art Sheraton fitness center. We also boast comfortable, spacious accommodations and several delicious on-site dining options. Whether it's for work or play - or perhaps a bit of both - we look forward to hosting your visit at Sheraton Philadelphia Downtown Hotel. ... more   less 
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Also Known As:
Sheraton Philadelphia City Center Hotel
Sheraton Hotel Philadelphia
Sheraton City Center Hotel
Philadelphia Sheraton

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