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“Great location, great service”

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Sheraton Philadelphia Downtown Hotel
Ranked #55 of 88 Hotels in Philadelphia
Reviewed 12 November 2013 via mobile

This is a pretty standard business class property...nondescript exterior, somewhat dated lobby, however the service is first rate, and the rooms were clean and well-appointed. I also had a spectacular view from my room. Parking is somewhat challenging, The biggest draw is the excellent location...convenient to everything in the city center area. Parking is somewhat challenging albeit not terribly expensive by inner-city standards.

Stayed: November 2013, travelled on business
Thank BJoelG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded 26 November 2013

Dear BJoelG,

Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We are glad you enjoyed our convenient location and great staff. We hope to see you again soon!

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel

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1,303 - 1,309 of 2,703 reviews

Reviewed 11 November 2013

I was tired, and it was late, when I arrived at the front desk last Thursday night. But Avril welcomed me with a sweet smile and took care of arrangements quickly and easily. She offered what seemed to be just the right amount of attentiveness. Every other time I passed by the desk she remembered me, and greeted me. Kindness is so comforting to a traveler, and Sheraton Philadelphia Downtown can be very proud of having Avril as one of the first people their guests meet. But she wasn't the only kind person - I met a maintenance man in the elevator who was the epitome of gentlemanly grace. I didn't catch his name, but he wished me well as he got off. Both housekeeping staff I happened by were similarly gracious. I still remember those interactions and want them to know that I appreciated them.

Room Tip: The westward view from the higher floors is quite nice.
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  • Stayed: November 2013, travelled solo
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Thank JStromgren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded 26 November 2013

Dear JStromgren,

Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! Thank you for recognizing the efforts of our team, especially Avril. We look forward to making sure we recognize her as well. We can't wait to see you next time you return to Philadelphia.

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2013

My husband and I just stayed here for Penn's Homecoming Weekend and were pleasantly surprised by how nice our accomodations were and by the friendly and helpful staff. The rooms and beds were very comfortable with nice ammenities. We were on a club floor and the continental breakfast was very good, although it would have been nice to have more seating in the lounge. We were checked in by Shakera who was very professional, friendly and helpful. Upon checkout, she was also very helpful and I was very impressed that she remembered us and that we were here for Penn's Homecoming. Almost everyone we met was incredibly friendly and helpful.....especially for a large city hotel. The housekeeping staff gave us cheery hellos in the hallway and the doorman practically walked us to our restaurant (well, he actually just gave us very good directions). We ate at two fabulous restaurants that were recommended by the concierge that were only about a 7 minute walk away. The Franklin Institute was also very walkable. It was our first visit to this hotel and we plan to stay here again next time we visit Philly! It was a very memorable weekend.

  • Stayed: November 2013, travelled with friends
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Thank momof2boysnewjersey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded 26 November 2013

Dear Dear momof2boysnewj,

Thank you for your review of the Sheraton Philadelphia Downtown Hotel! We are so glad that our team was able to make such a positive impact on your stay. Shakera is one of our brightest stars and we can't wait to recognize her! We can't wait to connect with you again soon.

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel

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Reviewed 10 November 2013

We stayed here for one night (Saturday) in September for some site seeing in The City of Brotherly Love. It has been a while since I have stayed at a Sheraton but they had a deal advertised and we took advantage of it. I should have known better. Philly is a walking city and great with public transport. This hotel is really off the track of tourist spots and more centered in the business/finance area. The hotel is dingy and not in a very nice area. Once outside the hotel, there are many homeless and bums loitering around and begging for money. Not exactly what you want when coming to a city to site see and have children with you. The whole outside area smells of urine and not kept up. The hotel itself is currently under renovation. This is fine but more large signage needs to be posted through out the hotel. Signs such as "Pardon our Appearance" would be nice. Instead, one would have to assume that work is being done. The carpeting in the hotel is old, smells of mildew and not very nice. Vending areas on the floors not very clean and the one on our floor even had a dirty Q-Tip on the floor.

The rooms were average with decent view. Nothing to write home about. Our check-in went smoothly and had no problems with our breakfast the next morning (which was included). If anything, the buffet was very limited but service was great. Indoor pool area was OK but not great. The thing that really irked me was when we went outside to walk around, we asked the valet parking attendant where some good places to eat were and he stated he did not no of any and we should ask the bellman. If you work in the hospitality industry, I feel you should have at least some clue as to where things are and where to go to. If at the least, a little list of things that are provided by the hotel, so you can refer back to for the guests. I would not stay here again.

Room Tip: Ask for high floor with good city view.
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  • Stayed: September 2013, travelled with family
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2  Thank Randall K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded 26 November 2013

Dear Randall K,

Thank you for your review on our hotel. We are dissapointed that you did not enjoy the location of our hotel, most guests find it very convinient to many city attractions. We are also dissapointed with the other issues you mentioned with your stay, and we will certainly use your feedback to address them. We hope you give us another chance if you return to Philadelphia.

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel

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Reviewed 10 November 2013

Hotel location is within central Philly and nearby many items of interest. Cleanliness of hotel room was very question - hair in shower, stained carpets, etc.. Hotel beds were extremely comfortable. Gym was clean and had 24 access.

  • Stayed: November 2013, travelled on business
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Thank RoadRunner1515
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded 26 November 2013

Dear RoadRunner1515,

Thank you for your review on our hotel. Thank you for mentioning our central location, Sheraton Fitness and our Sheraton Sweetsleeper beds. We are dissapointed you had any cleanliness issues and look forward to using your feedback to address them. We hope to see you again if you return to Philadelphia.

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2013

We had a great time! Friendly, courteous greetings at check-in (thumbs up Dean for welcome and throughout stay) followed by wonderful room, suggestion to get discount coupon from concierge for dinner, good breakfast, and easy in and out parking. We plan on coming back!

  • Stayed: October 2013, travelled with family
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Thank D A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded 26 November 2013

Dear D A,

Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are glad that you enjoyed so many aspects of your stay and look forward to congratulating Dean for making an impact. We hope to see you again soon!

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2013

The hotel was very comfortable. I'd like to mention in particular a young man, Dean Griffin, at the front desk, who was very friendly. He helped me find what I expected, with a deep sense of humor and efficacity. Thanks to him, my stay at the hotel was very pleasant. Please tell him.

Room Tip: The view from the 19th over the cathedral was splendid and the elevators very fast
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  • Stayed: November 2013, travelled as a couple
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Thank Bernard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded 26 November 2013

Dear Bernard H,

Thank you for your excellent review of the Sheraton Philadelphia Downtown Hotel! As you can see from many other reviews, Dean is one of our best, and we look forward to recognizing him for making sure your stay was great. We hope to see you next time you return to Philadelphia.

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Philadelphia Downtown Hotel

Address: 201 N 17th St, 17th & Race Streets, Philadelphia, PA 19103-1201
Phone Number:
Region: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #55 of 88 Hotels in Philadelphia
Price Range: £89 - £219 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Philadelphia Downtown Hotel 3.5*
Number of rooms: 757
Official Description (provided by the hotel):
A superb travel experience awaits at Sheraton Philadelphia Downtown Hotel. Ideally situated in Center City and located within walking distance of most of Philadelphia's top attractions, including the Franklin Institution and the Pennsylvania Convention Center, we're the perfect location for seeing all that the city has to offer. Recently redesigned, our hotel features upgrades to our indoor pool, meeting spaces and our state-of-the-art Sheraton fitness center. We also boast comfortable, spacious accommodations and several delicious on-site dining options. Whether it's for work or play - or perhaps a bit of both - we look forward to hosting your visit at Sheraton Philadelphia Downtown Hotel. ... more   less 
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Also Known As:
Sheraton Philadelphia City Center Hotel
Sheraton Hotel Philadelphia
Sheraton City Center Hotel
Philadelphia Sheraton

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