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“So so so”

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Sheraton Philadelphia Downtown Hotel
Ranked #51 of 86 Hotels in Philadelphia
Cavite City, Philippines
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“So so so”
Reviewed 11 January 2014

The Hotel Lobby / Restaurant was under construction when we were there so it was kinda not nice as a big part of the Lobby was covered. Had to change rooms because the door to my suite wont lock. Breakfast was so so. The location was right across a Cathedral so it was quiet. Nothing outstanding.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ems_501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review, 28 January 2014
Dear Ems_501,

Thank you for your review of our hotel. We appreciate you taking the time to share your experience and hope to see you again if you return to Philadelphia.

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,514 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (469)
Date | Rating
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English first
Baltimore, Maryland
Level Contributor
60 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 11 January 2014

We took advantage of a special rate offering and stayed in this hotel several days between the recent holidays. We were given a large room on a high floor with a lovely view over the city. The beds were quite comfortable and the bathroom clean with plenty of hot water but just basic in design. There is a city parking garage across the street which is convenient and offers some savings over the hotel parking. The very high extra charge for internet connection is, as others have noted, ridiculous.

Room Tip: High up, looking toward the Philadelphia Museum of Art.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank rcfet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review, 20 January 2014
Dear Veronica B,

Thank you for your review of the Sheraton Philadelphia Downtown Hotel! We're delighted you had such a great stay and can't wait to share your feedback with the team. We hope to see you again soon!

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
387 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 5 January 2014

I must have had a much different experience than the other reviewers. My stay was pretty good. The check-in was seamless and quick and the room was nice and clean. The beds were incredibly comfortable too.

The showers seemed fine to me, but then again I don't expect the massage therapy shower heads when I travel unless I'm staying at a top rated hotel. This hotel was by far the cheapest in the downtown area by far and

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank liquidmj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review, 20 January 2014
Dear liquidmj,

Thank you for your wonderful review of the Sheraton Philadelphia Downtown Hotel! We're so glad we were able to exceed your expectations and look forward to connecting with you again soon!

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madison, Wisconsin
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 5 January 2014 via mobile

Our shower had no hot water. It took over an hour to get that repaired. The numbers on the phone to call to the front desk did not work. The internet connection was ridiculously expensive and did not deliver the speeds they promised. Stay elsewhere. The DoubleTree is pretty good.

Stayed January 2014, travelled on business
Helpful?
1 Thank Acgnyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review, 20 January 2014
Dear Acgnyc,

Thank you for your review of our hotel. You certainly highlighted a few areas for us to look into and we look forward to making any necessary improvements. We hope we have another chance to host you in Philadelphia.

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Philadelphia hotels

Cranberry
Level Contributor
121 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 5 January 2014

My husband and I stayed here for the first time during a conference in Philadelphia. Parking in the below ground lot was pretty easy with well marked signs to get to the lobby. The lobby area is breathtaking. Check in was easy but was disappointed to learn that Wi-Fi is extra - you'd think with as much as the rooms cost and the upscale nature of the hotel that Wi-Fi would be a must, considering many professionals stay here. Our room was fine - clean and comfortable. Concierge was fantastic. They gave us advice as to how to get to a tour we had scheduled and called us in a taxi. They were also very knowledgeable about local restaurants and gave good directions. My husband loved both the morning and dinner buffets in their own on-site restaurant, other both were near $20 per meal. We had to leave the premises for lunch, as not much to offer during this time of day. My conference rooms were clean and well lit. The staff was friendly too. I'd give more than 4 stars if it weren't for the lack of free Wi-Fi. When we travel, we expect free Wi-Fi.

Room Tip: If you go for a conference or during a busy season, ask to have a lower floor. It took forever for...
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JCStover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review, 20 January 2014
Dear JCStover,

Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are glad that you had such a great stay! We do have complimentary Wi-Fi available in the lobby as well as at the Link@Sheraton, and apologize if that was not sufficient for your needs. We are pleased that you enjoyed your stay overall and look forward to connect with you soon.

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 January 2014

I would just like to just say the customer service from your Security team and the Concierge front desk were excellent. Doing my stay at your Sheraton I found someone's wallet from out of town, I returned the wallet to the Security Supervisor on duty, who made sure it was returned to the out of country visitor. Also doing this time this security supervisor was pulling an double shift. But he was friendly and even with all that was going on, he made sure the wallet was returned to the happy young man. As a Director of training in Customer Service, this is the first thing I always looked for in team player. On the other hand the front desk team for the day shift, they did everything correct, they just need to smile more.

Room Tip: Park across the street if you can It's cheaper.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CDT22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review, 20 January 2014
Dear CDT22,

Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We're glad that our team was able to positively impact your stay. We'll certainly address your smiling comment, we are generally all smiles! We hope to see you again soon.

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level Contributor
75 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 3 January 2014

You don't get what you pay for here- parking and internet are not included, the bar/restaurant is poor, there is a noisy air purifier in the room that makes the room smell like chlorine, but no fridge or microwave! Only one vending machine for 26 floors. There was never a concierge on duty, the staff were not helpful in helping us find a restaurant or things to do. No toiletries in the room except basic shampoo, conditioner & lotion. Pool, but no hot tub. Would have been acceptable for a Super 8 stay, not for $200+

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yyyzzz111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review, 20 January 2014
Dear yyyzzz111,

Thank you for your review of our hotel. We certainly value your feedback and look forward to using it to make any necessary improvements. We hope you give us another chance if you return to Philadelphia.

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Philadelphia Downtown Hotel

Property: Sheraton Philadelphia Downtown Hotel
Address: 201 N 17th St, 17th & Race Streets, Philadelphia, PA 19103-1201
Phone Number:
Region: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #51 of 86 Hotels in Philadelphia
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Sheraton Philadelphia Downtown Hotel 3.5*
Number of rooms: 757
Official Description (provided by the hotel):
Sheraton Philadelphia Downtown hotel is near the Franklin Institute, the Convention Center, and many corporations. We have 757 guest rooms, free wifi, and 38 meeting rooms/58,000 sq ft of event space ... more   less 
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Also Known As:
Sheraton Philadelphia City Center Hotel
Sheraton Hotel Philadelphia
Sheraton City Center Hotel
Philadelphia Sheraton

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