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“Very helpful and friendly front desk staff”

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Sheraton Philadelphia Downtown Hotel
Ranked #51 of 85 Hotels in Philadelphia
Philadelphia, Pennsylvania
1 review
“Very helpful and friendly front desk staff”
Reviewed 12 January 2014

Upon losing our electricity during a week of extreme weather, my husband and I needed to book a hotel room in a pinch. We called the front desk and spoke to Avril who was both sympathetic and proactive. She was able to extend us a great rate over the phone and upon checking in was able to match an even better internet rate. Due to our circumstances she accommodated us with a late check out the next day should it be necessary and the front desk was extremely helpful when we did follow through with that request. Avril's "can do" attitude coupled with her professionalism and kindness was much appreciated.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Kate C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review, 28 January 2014
Dear Kate C,

Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We're delighted that Avril was able to provide you with such a pleasureable experience. We can't wait to connect with you again soon.

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,493 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (467)
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English first
Philadelphia, Pennsylvania
Level Contributor
91 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 12 January 2014

Stayed here with some girlfriends - we were having a night out in the city and they had a good rate. The lobby is nice and re-done. Hotel staff is helpful. The room seems old and smelled like smoke. Beds were ok, bathrooms small. Shower head was horrible. Not Sheraton quality I was expecting. Others were having a party in a room across the way which kept me up and smelled like more smoke! Nothing amazing but would stay again when I need to.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Luv2Travelw2boys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review, 28 January 2014
Dear Luv2Travelw2boys,

Thank you for your review of our hotel. We are glad you found the team helpful but dissapointed in some of the room issues you mentioned. We look forward to using your feedback to make improvements. We hope to connect with you again soon.

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cavite City, Philippines
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 January 2014

The Hotel Lobby / Restaurant was under construction when we were there so it was kinda not nice as a big part of the Lobby was covered. Had to change rooms because the door to my suite wont lock. Breakfast was so so. The location was right across a Cathedral so it was quiet. Nothing outstanding.

  • Stayed July 2013, travelled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Ems_501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review, 28 January 2014
Dear Ems_501,

Thank you for your review of our hotel. We appreciate you taking the time to share your experience and hope to see you again if you return to Philadelphia.

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baltimore, Maryland
Level Contributor
60 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 11 January 2014

We took advantage of a special rate offering and stayed in this hotel several days between the recent holidays. We were given a large room on a high floor with a lovely view over the city. The beds were quite comfortable and the bathroom clean with plenty of hot water but just basic in design. There is a city parking garage across the street which is convenient and offers some savings over the hotel parking. The very high extra charge for internet connection is, as others have noted, ridiculous.

Room Tip: High up, looking toward the Philadelphia Museum of Art.
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  • Stayed December 2013, travelled as a couple
    • Value
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Helpful?
1 Thank rcfet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review, 20 January 2014
Dear Veronica B,

Thank you for your review of the Sheraton Philadelphia Downtown Hotel! We're delighted you had such a great stay and can't wait to share your feedback with the team. We hope to see you again soon!

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
367 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 5 January 2014

I must have had a much different experience than the other reviewers. My stay was pretty good. The check-in was seamless and quick and the room was nice and clean. The beds were incredibly comfortable too.

The showers seemed fine to me, but then again I don't expect the massage therapy shower heads when I travel unless I'm staying at a top rated hotel. This hotel was by far the cheapest in the downtown area by far and

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank liquidmj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review, 20 January 2014
Dear liquidmj,

Thank you for your wonderful review of the Sheraton Philadelphia Downtown Hotel! We're so glad we were able to exceed your expectations and look forward to connecting with you again soon!

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madison, Wisconsin
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 5 January 2014 via mobile

Our shower had no hot water. It took over an hour to get that repaired. The numbers on the phone to call to the front desk did not work. The internet connection was ridiculously expensive and did not deliver the speeds they promised. Stay elsewhere. The DoubleTree is pretty good.

Stayed January 2014, travelled on business
Helpful?
1 Thank Acgnyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review, 20 January 2014
Dear Acgnyc,

Thank you for your review of our hotel. You certainly highlighted a few areas for us to look into and we look forward to making any necessary improvements. We hope we have another chance to host you in Philadelphia.

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Philadelphia hotels

Cranberry
Level Contributor
103 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 5 January 2014

My husband and I stayed here for the first time during a conference in Philadelphia. Parking in the below ground lot was pretty easy with well marked signs to get to the lobby. The lobby area is breathtaking. Check in was easy but was disappointed to learn that Wi-Fi is extra - you'd think with as much as the rooms cost and the upscale nature of the hotel that Wi-Fi would be a must, considering many professionals stay here. Our room was fine - clean and comfortable. Concierge was fantastic. They gave us advice as to how to get to a tour we had scheduled and called us in a taxi. They were also very knowledgeable about local restaurants and gave good directions. My husband loved both the morning and dinner buffets in their own on-site restaurant, other both were near $20 per meal. We had to leave the premises for lunch, as not much to offer during this time of day. My conference rooms were clean and well lit. The staff was friendly too. I'd give more than 4 stars if it weren't for the lack of free Wi-Fi. When we travel, we expect free Wi-Fi.

Room Tip: If you go for a conference or during a busy season, ask to have a lower floor. It took forever for...
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JCStover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review, 20 January 2014
Dear JCStover,

Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are glad that you had such a great stay! We do have complimentary Wi-Fi available in the lobby as well as at the Link@Sheraton, and apologize if that was not sufficient for your needs. We are pleased that you enjoyed your stay overall and look forward to connect with you soon.

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Philadelphia Downtown Hotel

Property: Sheraton Philadelphia Downtown Hotel
Address: 201 N 17th St, 17th & Race Streets, Philadelphia, PA 19103-1201
Phone Number:
Region: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #51 of 85 Hotels in Philadelphia
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Sheraton Philadelphia Downtown Hotel 3.5*
Number of rooms: 757
Official Description (provided by the hotel):
Sheraton Philadelphia Downtown hotel is near the Franklin Institute, the Convention Center, and many corporations. We have 757 guest rooms, free wifi, and 38 meeting rooms/58,000 sq ft of event space ... more   less 
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Also Known As:
Sheraton Philadelphia City Center Hotel
Sheraton Hotel Philadelphia
Sheraton City Center Hotel
Philadelphia Sheraton

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