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“You Get What You Pay For”

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Sheraton Philadelphia Downtown Hotel
Ranked #57 of 89 Hotels in Philadelphia
Reviewed 11 May 2014

Best thing about this hotel is it's location, and the staff are very nice. After that - you get what you pay for. Sheraton needs to make a significant investment to this property. The parking garage - dirty and poorly marked. Don't put your bag on the ground when you get it out of the trunk. Check in - took more than a half hour to get through the line and then there was a line to get on the elevator so about an hour from the time you get into the garage to get to your room. Lobby area is nice and was probably an architectural first in its day. Gym has been recently renovated, and was amazing for a city hotel. We paid to be moved to a higher floor, with a free breakfast. The view was great - looked at the Museum of Art, fountains etc. The breakfast was one of the worse I've had and the breakfast area was just dirty. Best thing there is the coffee - but you can get buy Starbucks in the lobby. Rooms, hallways, and elevators are tired and worn - from the carpet to the wall paper to the furniture - scratched, pealing etc. Rooms are fairly large for a city hotel, bathrooms pretty standard. Price was very reasonable for a city hotel at about $150 (that includes the upgrade to the higher floor). So as I said at the beginning - you get what you pay for.

Room Tip: Go high and ask for a room looking at the Phil Museum or Art. You can hum the Rocky theme while loo...
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  • Stayed: April 2014, travelled with family
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Thank Kathy I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded 12 May 2014

Dear Kathy I,

Thank you for your review of our hotel. We are disappointed that you did not enjoy your experience in our restaurant. We will certainly share your feedback with our Food and Beverage team. The hotel will begin renovations of our guest rooms and corridors in the next few months and are very excited to have a vibrant new product for all of our guests to enjoy. We hope you give us another chance if you return to Philadelphia in the future.

Safe travels,

Jennifer Tang
Assistant Front Office Manager

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1,236 - 1,242 of 2,772 reviews

Reviewed 11 May 2014

Had an average experience. Rooms need renovation. Room service was slow. Food was average. Staff was responsive to carry out required changes in the room. Did not have a good experience when trying to reach room service/guest services on the phone.

  • Stayed: April 2014, travelled on business
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Thank Dinesh9702
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded 12 May 2014

Dear Dinesh9702,

Thank you for your review on our hotel. Please accept our most sincere apologies for not meeting your expectations on you in-room dining experience. We look forward to using your feedback to address any deficiencies. We hope that you give us another chance if you return to our city.

Safe travels,

Jennifer Tang
Assistant Front Office Manager

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Reviewed 7 May 2014

My husband and I stayed at this hotel this past weekend and had a great experience. Mary Mastrobuoni is a concierge at this hotel and went above and beyond to ensure all of our needs were met. From setting up a car service, to coordinating a crib for our son in the room, and making dinner reservations, she was outstanding and very helpful. Also, the restaurant staff was very friendly and the head of security was very nice.

  • Stayed: May 2014, travelled on business
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Thank Tarah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded 12 May 2014

Dear Tarah S,

Thank you for your review of the Sheraton Philadelphia Downtown Hotel! Mary is truly one of our superstars and we'll be sure to recognize her for her efforts! We hope to connect with you again soon.

Safe travels,

Jennifer Tang
Assistant Front Office Manager

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Reviewed 6 May 2014

My dad stayed at this hotel a few times when he was visiting me in Philadelphia. It is recently renovated. The lobby is large, reception is efficient, rooms are large and clean, and they have a nice club room that serves snacks and has a great view. What you get for the price you pay is exceptional; they had the best rate in center city for such a high quality hotel

  • Stayed: February 2014, travelled with family
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Thank laura c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded 12 May 2014

Dear laura c,

Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are delighted your had a great stay and enjoyed our vibrant newly renovated lobby. We can't wait to connect with you again soon!

Safe travels,

Jennifer Tang
Assistant Front Office Manager.

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Reviewed 5 May 2014

Attended conference for a long weekend. Great location easy walk to downtown attractions and great restaurants within walking distance. Concierge, Mary Mastrobouni, was fabulous hooking us up with great restaurant tips for dinner.

  • Stayed: May 2014, travelled on business
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Thank 555DPF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded 12 May 2014

Dear 555DPF,

Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are glad that Mary was able to exceed your expectations, as you can see from other reviews she can often be seen making an impact! We hope to see you again soon.

Safe travels,

Jennifer Tang
Assistant Front Office Manager

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Reviewed 5 May 2014

I enjoyed my recent stay at the Sheraton Downtown Philadelphia from the check in to the housekeeping (Jenny) everyone was exceptionally nice. The facility was clean and my stay was enjoyable. Good location.

  • Stayed: May 2014, travelled on business
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Thank debbieand13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded 12 May 2014

Dear debbieand13,

Thank you for your wonderful review of our hotel. Thank you for taking the time to recognize our team, they are certainly our greatest asset. We can't wait to connect with you again soon!

Safe travels,

Jennifer Tang
Assistant Front Office Manager

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Reviewed 5 May 2014

I had a sudden rush of deja vu when I walked into this hotel.

I had stayed here years ago, and was pleased to notice that they have actually updated the rooms. But, this is still in line with old school Sheraton style.

I found the room to be spacious and clean. It was nice to not have to wait for elevators as there are a lot of them and they move quickly.

The staff was super friendly, particularly the concierge. I do not know how she does her job, but I would be so annoyed with people asking me the questions she gets asked. She helped me drop a FedEx package, which I appreciated.

Of course, it wouldn't be Philly if there was not a fire alarm. I had to laugh at everyone freaking out but when only 1 fire truck shows up to a high rise, it is not an emergency and I am not getting out of bed

  • Stayed: May 2014, travelled on business
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Thank Carrie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded 12 May 2014

Dear sttcarrie,

Thank you for your review of the Sheraton Philadelphia Downtown Hotel. Please accept our most sincere apologies for the inconveniences caused by the fire alarm. We are delighted that you enjoy the rest of your stay and we hope to connect with you soon.

Safe travels,

Jennifer Tang
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Philadelphia Downtown Hotel

Address: 201 N 17th St, 17th & Race Streets, Philadelphia, PA 19103-1201
Phone Number:
Region: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #57 of 89 Hotels in Philadelphia
Price Range: £82 - £218 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Philadelphia Downtown Hotel 3.5*
Number of rooms: 757
Official Description (provided by the hotel):
A superb travel experience awaits at Sheraton Philadelphia Downtown Hotel. Ideally situated in Center City and located within walking distance of most of Philadelphia's top attractions, including the Franklin Institution and the Pennsylvania Convention Center, we're the perfect location for seeing all that the city has to offer. Recently redesigned, our hotel features upgrades to our indoor pool, meeting spaces and our state-of-the-art Sheraton fitness center. We also boast comfortable, spacious accommodations and several delicious on-site dining options. Whether it's for work or play - or perhaps a bit of both - we look forward to hosting your visit at Sheraton Philadelphia Downtown Hotel. ... more   less 
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Also Known As:
Sheraton Philadelphia City Center Hotel
Sheraton City Center Hotel
Sheraton Hotel Philadelphia
Philadelphia Sheraton

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