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Sheraton Philadelphia Downtown Hotel
Ranked #55 of 88 Hotels in Philadelphia
Reviewed 25 June 2014

We booked this hotel to attend a wedding. Most of the better hotels were booked up at the time. The Sheraton, turns out, was a much better price. Finding the parking garage underneath the hotel was a nightmare it is not well marked. I almost wrecked the car. Staff was accommodating and let us check-in early. Room was clean,well maintained and the bed was comfortable. No fridge, microwave or safe though.

  • Stayed: June 2014, travelled as a couple
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Thank ninedogs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded 29 June 2014

Dear ninedogs,

Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We are glad you enjoyed your stay and will certainly consider your feedback regarding our parking facility. We hope to connect with you again soon!

Safe travels,

Jennifer Tang
Assistant Front Office Manager

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1,108 - 1,114 of 2,665 reviews

Reviewed 24 June 2014

I stayed here in April. The hotel was nice and comfy. The room was nice and the bed was comfy. The food was great. The buffet dinner I had on Friday evening was delicious. I loved the Salmon and the desserts were great. It was a little costly but well worth the money. The hotel was in a good location. The price was decent. I will definitely visit this location again.

  • Stayed: April 2014, travelled on business
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Thank luvinlife46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded 29 June 2014

Dear luvinlife46,

Thank you for your wonderful review of the Sheraton Philadelphia Downtown Hotel! We are delighted your had such a great stay - we can always count on our team to make our guests more comfortable. We hope to see you again soon!

Safe travels,

Jennifer Tang
Assistant Front Office Manager

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Reviewed 23 June 2014

Check several weeks before arrival if you book a reservation way in advance. The hotel currently has a special on parking for certain nights of the week. Also if U stay on the concierge top floor try to get a room that is not under the Rooftop Lounge as the band can be noisy if there is a reception going on. There was when we were there and ear plugs worked just fine.

All in all a very good stay

  • Stayed: May 2014, travelled on business
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1  Thank Brett55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded 29 June 2014

Dear Brett55,

Thank you for your great review of the Sheraton Philadelphia Downtown Hotel. We're glad you enjoyed your stay overall. Your feedback regarding the noise from the Ballroom level is appreciated, as it is a value tool for improvement. We hope we have another chance to connect with you soon.

Safe travels,

Jennifer Tang
Assistant Front Office Manager

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Reviewed 19 June 2014 via mobile

hotel is pretty. staff is helpful. ordered room service all wkend and the food and service was top notch. everything was a good walking distance except for maybe Old City Philly, unless you aren't afraid of walking. I wish there was a refrigerator in the rooms. I loved the pillows - firm yet fluffy. our floor's housekeeper was such a doll, just ask politely for whatever you need or are missing and I'm sure all the employees will accommodate you to the best of their ability.

  • Stayed: March 2014
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Thank dellamarie11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded 29 June 2014

Dear dellamarie11,

Thank you for the FIVE STAR review! We are always thrilled when an experienced traveler such as yourself leaves us such reassuring feedback. We hope to see you back in Philadelphia again soon!

Safe travels,

Jennifer Tang
Assistant Front Office Manager

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Reviewed 12 June 2014

We checked in and were given key cards to a room we booked on the Club Floor. When we went to enter the room, we found it dark, curtains closed, tv on and somebody in the bed! When we went back to the lobby to tell the front desk, it was found that the room had been marked as vacant and clean and nobody knew who or why anyone was is this room! Special thanks to Avril and Mousaab who helped rectify the situation immediately by getting us a new room and a couple of complimentary beverage coupons for the bar. They were very apologetic and courteous and made sure to check on our satisfaction several times during our 2 night stay. The beds are very comfortable and we enjoyed the access and benefits of the Club room very much.

  • Stayed: June 2014, travelled with friends
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Thank monkalina42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded 14 June 2014

Dear monkalina42,

Thank you for your review of the Sheraton Philadelphia Downtown Hotel! Please accept our apologies for what you have experienced during check in. We will share your comment with our team to address any deficiencies. Thank you for taking the time to point out the individual team members who made your stay memorable. We look forward to welcoming you back to our hotel in the near future.

Safe travels,

Jennifer Tang
Assistant Front Office Manager

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Reviewed 10 June 2014 via mobile

Clean, comfortable, easy access to everything. We got a good last minute price on Priceline so definitely worth the price. Stayed 3 nights while moving daughter into new apt. Downside was Wi Fi service was not good. My husband could not conduct necessary business while we were there. Also, hard to believe a large, modern hotel would not have a fan in the bathroom. Crazy that you have to open the door after taking a shower in order to see.

Stayed: June 2014
Thank suze303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded 12 June 2014

Dear suze303,

Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We're glad you enjoyed your stay overall and certainly look forward to addressing your feedback on the Wi-Fi service. We hope to connect with you again soon.

Safe travels,

Jennifer Tang
Assistant Front Office Manager

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Reviewed 9 June 2014

I was very dissapointed with this hotel because the hotel was not very clean. This hotel needs a major overhaul and updates. The room was just average and the carpets needs a good steam cleaning. I was very surprised because I have stayed at different Sheratons and this was not what I have been used to. I was here for a friends and family weekend and everyone said that they would not come back to this hotel. One of the employees did mention that the hotel will be going through a renovation soon so maybe that would help. I will say that the buffet breakfast was good and my sister said that the gym was decent. One last thing the parking lot inside the hotel was very scetchy. Please make sure you are not in their alone because you hear ear piercing sounds.

  • Stayed: June 2014, travelled with family
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2  Thank Asa17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded 12 June 2014

Dear Asa17,

Thank you for your review on our hotel. Please accept our apologies for what you have experienced during your recent stay; we certainly hold ourselves to a higher standard than what you have mentioned. We will share your comments with our team and make sure to make necessary improvements. The hotel will begin renovations of our guest rooms and corridors in the next few months and are very excited to have a vibrant new product for all of our guests to enjoy. We hope to connect with you again soon.

Safe travels,

Jennifer Tang
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Philadelphia Downtown Hotel

Address: 201 N 17th St, 17th & Race Streets, Philadelphia, PA 19103-1201
Phone Number:
Region: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #55 of 88 Hotels in Philadelphia
Price Range: £83 - £240 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Philadelphia Downtown Hotel 3.5*
Number of rooms: 757
Official Description (provided by the hotel):
A superb travel experience awaits at Sheraton Philadelphia Downtown Hotel. Ideally situated in Center City and located within walking distance of most of Philadelphia's top attractions, including the Franklin Institution and the Pennsylvania Convention Center, we're the perfect location for seeing all that the city has to offer. Recently redesigned, our hotel features upgrades to our indoor pool, meeting spaces and our state-of-the-art Sheraton fitness center. We also boast comfortable, spacious accommodations and several delicious on-site dining options. Whether it's for work or play - or perhaps a bit of both - we look forward to hosting your visit at Sheraton Philadelphia Downtown Hotel. ... more   less 
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Also Known As:
Sheraton Philadelphia City Center Hotel
Sheraton Hotel Philadelphia
Sheraton City Center Hotel
Philadelphia Sheraton

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