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Sheraton Philadelphia Downtown Hotel
Ranked #51 of 86 Hotels in Philadelphia
Balloch, United Kingdom
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Recent stay”
Reviewed 14 July 2014 via mobile

Stayed here for a week. Reception staff were exceptionally nice and along with the concierge were extremely helpful. The girl in the morning coffee bar went the extra mile and knew what we wanted. Although the decor is a bit tired the rooms were clean with really comfortable beds. As we found the heat difficult to cope with we were a bit disappointed to find the room not cleaned until well into the afternoon. The carpets really do need an upgrade. The pool was great but I have never before come across a pool with no changing rooms. Hotel is well situated for museums but there is not a lot of restaurants nearby as we found it far too hot to walk any distance.

Stayed July 2014, travelled as a couple
Helpful?
Thank Floflegs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review, 30 July 2014
Dear Floflegs,

Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We're glad you enjoyed your stay overall. Your feedback is appreciated, as it is a value tool for improvement.The hotel will begin renovations of our guest rooms and corridors in the next few months and are very excited to have a vibrant new product for all of our guests to enjoy. We hope to connect with you again soon.

Safe travels,

Jennifer Tang
Assistant Front Office Manager
Sheraton Philadelphia Downtown Hotel
Report response as inappropriate
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Fremont, Michigan
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 July 2014

Close to museums. We were there for 4th of July celebration. I am SPG member & had access to club floor which was nice, but they didn't keep it stocked very well with drinks & snacks. Beds are very comfortable. Good price for what you get. Have stayed there numerous times.

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Carrie V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review, 15 July 2014
Dear Carrie V,

Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We're glad you enjoyed your stay overall and we look forward to addressing your feedback on the club lounge. We hope to see you back in Philadelphia again soon!

Safe travels,

Jennifer Tang
Assistant Front Office Manager
Sheraton Philadelphia Downtown Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
45 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 12 July 2014 via mobile

Me and my sister stayed there for my birthday on 7-11 and it was truly fun! The staff even got me a cake I cried (I'mma mush) everybody was friendly the food was ok. I just did not like the pool service the lady wouldn't allow me to place a order

Stayed July 2014, travelled with friends
Helpful?
Thank AKaison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review, 15 July 2014
Dear ANDREA S,

Thank you for your great review of the Sheraton Philadelphia Downtown Hotel. We are glad to hear you had such a pleasant stay! We look forward to welcoming you back soon!

Safe travels,

Jennifer Tang
Assistant Front Office Manager
Sheraton Philadelphia Downtown Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 July 2014

I'm originally from Colorado so Philly is an incredibly different environment from what I am used to. But Eric at the concierge desk was so helpful and resourceful. Even though there were numerous conventions going on he was still able to skillfully direct me each time I needed help and he was always in the best mood. He was truly a great addition to my experience and I am glad I stayed at the Sheraton!!

Room Tip: Most rooms don't have refrigerators you have to call ahead to request one.
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  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Gabbie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review, 13 July 2014
Dear Gabbie A,

Thank you for your review of the Sheraton Philadelphia Downtown Hotel! We are delighted you took the time to point out a individual team member who made your stay memorable. We can always count on our team to make our guests more comfortable - especially for a superstar like Eric! We hope to see you again soon!

Safe travels,

Jennifer Tang
Assistant Front Office Manager
Sheraton Philadelphia Downtown Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 July 2014 via mobile

Conveniently located to downtown shopping and restaurants. Not a bad walk to Rittenhouse Square and City Hall. If coming to see the liberty bell etc., I would stay at the Sheraton Society Hill. Front deck was super nice and I received a upgrade as a gold Starwood member...............

Stayed July 2014, travelled on business
Helpful?
Thank MyFriendsFoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review, 13 July 2014
Dear MyFriendsFoodie,

Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We are glad you enjoyed your stay and we absolutely appreciate your loyalty to the Starwood Hotels as a Gold Member. We look forward to connecting with you again soon!

Safe travels,

Jennifer Tang
Assistant Front Office Manager
Sheraton Philadelphia Downtown Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Detroit, Michigan
Level Contributor
68 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 7 July 2014

Stay here for easy access to Philadelphia museums.
The staff was excellent.
Fitness center is nice. Pool is okay, but was always crowded.
The rooms are a bit worn. The housekeeping staff seems to be good; however, it's clear that the hotel's guests have used and abused the rooms, as the furniture is worn, and there are stains on the carpets and bedding.
The guests during our stays have been louder than average, and the hotel clearly draws a party crowd.
The price is very good.

Room Tip: ask if there are large groups or wedding at the hotel, and try to stay away from them. ask for an u...
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank MichBustrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review, 13 July 2014
Dear MichBustrav,

Thank you for your review of the Sheraton Philadelphia Downtown Hotel. You certainly highlighted a few areas for us to look into and we look forward to making any necessary improvements. The hotel will begin renovations of our guest rooms and corridors in the next few months and are very excited to have a vibrant new product for all of our guests to enjoy. We hope to connect with you again soon.

Safe travels,

Jennifer Tang
Assistant Front Office Manager
Sheraton Philadelphia Downtown Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Annandale, Virginia
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 7 July 2014

The hotel is in the perfect location, right in the heart of downtown Philadelphia. The big advantage of staying here is that you have unlimited in and out parking. So you can walk all around downtown Philly, but can get in your car and drive out to go get a cheesesteak or whatever you wish. Besides being a great hotel, the staff is the best. The employee Avril was so helpful to me whenever I would need assistance. I have stayed at this hotel ten times and will return there again and again. Also, seeing the fireworks on the Fourth of July right from my hotel room was an amazing bonus!

  • Stayed July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review, 13 July 2014
Dear Michael R,

Thank you for your wonderful review of the Sheraton Philadelphia Downtown Hotel. We are glad that you had such a great stay! Avril is one of our brightest stars and we look forward to recognizing her for her efforts. We hope to see you back in Philadelphia again soon!

Safe travels,

Jennifer Tang
Assistant Front Office Manager
Sheraton Philadelphia Downtown Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Philadelphia Downtown Hotel

Property: Sheraton Philadelphia Downtown Hotel
Address: 201 N 17th St, 17th & Race Streets, Philadelphia, PA 19103-1201
Phone Number:
Region: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #51 of 86 Hotels in Philadelphia
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Sheraton Philadelphia Downtown Hotel 3.5*
Number of rooms: 757
Official Description (provided by the hotel):
Sheraton Philadelphia Downtown hotel is near the Franklin Institute, the Convention Center, and many corporations. We have 757 guest rooms, free wifi, and 38 meeting rooms/58,000 sq ft of event space ... more   less 
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Also Known As:
Sheraton Philadelphia City Center Hotel
Sheraton Hotel Philadelphia
Sheraton City Center Hotel
Philadelphia Sheraton

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