Had no problems at check in, agent was friendly and accomodating. I showed my SPG (starwood preferred guest) card and were given welcome bags for both myself and I which included a bottel of water, a granola bar and coupons for restaurants. A nice touch. Our room was kind of a mix of old and new. The rug looks like it could be updated, still had an older t.v. and there was a slight cigarette smoke smell(most likely due to being an older hotel). We were woken at just b/4 midnight on the 1st night of our stay due to a hotel alarm that was going off, they resolved this within a half hour. Fortunately the beds are so comfortable that we were able to go back to sleep right away. The pool looked great although we never got a chance to use it, they did have a nice area for sunbathing right next to the pool. They had a sizeable # of workout equipment such as weights, treadmills and bikes but the area was right in the hallway on the way to the pool. Unless we missed it I saw no locker rooms or whirlpool. There are a couple of restaurants on sight as well as a lounge area just off the lobby. The location itself was fantastic as it was close to a number of attractions. I did receive an email a couple of days later thanking me for our stay which may be a canned response becuase I'm a SPG member. I would have been more impressed if I got an email apologizing for the inconvienice of the alarm going off. The hotel is billed as a 3.5 star (mostly becuase of the on site amenities) and I think with a little work they can achive that but for right now they are a solid 3*.
- Official Description (provided by the hotel):
- Sheraton Philadelphia Downtown hotel is near the Franklin Institute, the Convention Center, and many corporations. We have 757 guest rooms, free wifi, and 38 meeting rooms/58,000 sq ft of event space ... more less
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- Also Known As:
- Sheraton Philadelphia City Center Hotel
- Sheraton Hotel Philadelphia
- Sheraton City Center Hotel
- Philadelphia Sheraton