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“Definitely not a "luxury boutique" hotel (and bad for business travelers)”
2 of 5 bubbles Review of The Independent

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The Independent
Ranked #27 of 85 Hotels in Philadelphia
Certificate of Excellence
Durham, North Carolina
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Definitely not a "luxury boutique" hotel (and bad for business travelers)”
2 of 5 bubbles Reviewed 27 April 2014

My stay was really disappointing. Everything was just a little run down (eg, broken tiles in the bathroom, frayed curtains) and the things that made it sound special like free breakfast and wine and cheese turned out to be mediocre. The free breakfast was basically packets of instant oatmeal or yoghurt brought to your room and the wine and cheese hour was cubes of bad supermarket cheddar.
Also do NOT stay here if you want to get work done. The room was super dark even with all of the lamps on. They had an old fashioned letter writing desk that was cute but highly impractical: you couldn't put a laptop on it and there was no room for papers.
Frankly I'm just really confused by the positive reviews that others gave. Whenever I travel I like to find boutique hotels to stay in: this is the first time I've ever been disappointed.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JKP2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily K, General Manager at The Independent, responded to this review, 3 May 2014
Dear JKP2,

Thank you for choosing The Independent on your recent visit and for commenting on your recent stay.

I am very sorry to hear that your recent stay with us was not up to the standards that we uphold on a daily basis at The Independent. A large majority of our clientele are those staying in Philly for work related reasons, and I understand that your guest room needs to be as efficient for business as it is comfortable. If you choose to stay with us again, I believe we can show you what our boutique hotel is really about. Please feel free to contact me directly, as I'd be happy to help you with your reservation and making sure you have a well-lit, more practical guest room. We strive to do the best job we can and comments like yours are greatly appreciated.

Once again, thank you for your feedback and we hope that if you are in need of a guest room, we will remain your hotel of choice.

Sincerely,
Emily Kuch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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893 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (200)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Morden, United Kingdom
Level Contributor
229 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed 21 April 2014

We had stayed at a sister hotel In Washington D.C last year and enjoyed it so much we looked out this one for our stay in Philadelphia and we were not disappointed. All the reception staff were extremely helpful, nothing seemed too much trouble, Eric brought us breakfast each morning with a big smile and a cheery good morning, Ben arranged a great table for us at a restaurant we had decided to go to and Nick was great too. Our room was on the 3rd floor and we weren't bothered by noise, we only had a blind at the window which let light in, the bathroom was a good size although the shower itself was a little small. We enjoyed the drinks in the lobby at 6 each evening, a great way to get to know the other guests. Overall a great stay and we wouldn't hesitate to recommend.

Stayed April 2014, travelled as a couple
Helpful?
Thank GillS98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily K, General Manager at The Independent, responded to this review, 3 May 2014
Dear GillS98,

Thank you for choosing The Independent on your recent visit and for commenting on your recent stay.

I am very pleased to hear that your stay with us left a lasting impression, and that our front desk staff was able to comfortably assist you with all of your needs. Our wine and cheese reception is definitely a great way to meet other travelers who have chosen to stay with us, and I am so glad you were able to join us each evening for that. I am also glad to hear that you had the opportunity to stay at another Independent Collection hotel in Washington D.C., making you familiar with the service and comfort level that we hold at high value. We strive to do the best job we can and comments like yours are greatly appreciated.

Once again, thank you for your feedback and we hope that if you are in need of a guest room, we will remain your hotel of choice.

Sincerely,
Emily Kuch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moseley
Level Contributor
130 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 18 April 2014

Just could not ask for better service! Stayed one night in a king room (405) and it was clean and quiet and the only thing I would have liked was a bigger shower. Only reason for not rating it "Excellent" is that the area is a little seedy and unloading/loading our car was tight. We would stay here again!

Room Tip: Room 405 is the only room on forth floor. It was QUIET.
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MoseleyPaddler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily K, General Manager at The Independent, responded to this review, 3 May 2014
Dear MoseleyPaddler,

Thank you for choosing The Independent on your recent visit and for commenting on your recent stay.

I am very happy to hear you enjoyed the service and guest room provided by our hotel so much that you were inspired to write this kind review. However, I am sorry to hear that you were slighly dissapointed with our neighborhood, and that you experienced some difficulty with unloading your luggage. Upon your next visit to The Independent, we would be happy to assist you with bringing your luggage in from the loading zone located in front of the hotel, and assuring that you will have room to temporarily park your car. We strive to do the best job we can and comments like yours are greatly appreciated.

Once again, thank you for your feedback and we hope that if you are in need of a guest room, we will remain your hotel of choice.

Sincerely,
Emily Kuch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
altamont, New York, USA
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 13 April 2014

The good- Large rooms, comfortable bed, convenient location, great staff, individualized attention, able to choose your own breakfast and it was delivered to your door at an appointed time, refrigerator in room, Keurig coffee machine, very clean and neat, bathroom with double shower head.
The interesting- Need to use elevator to get to main check in. It took us a minute to figure that out.
I would definitely stay at the Independent again.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank patalm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily K, General Manager at The Independent, responded to this review, 3 May 2014
Dear patalm,

Thank you for choosing The Independent on your recent visit and for commenting on your recent stay.

It's wonderful that you were able to enjoy all of the special amenities and attributes that distinguish us a boutique hotel, such as the breakfast delivery, double shower-heads, and personable front desk staff. We strive to do the best job we can and comments like yours are greatly appreciated.

Once again, thank you for your feedback and we hope that if you are in need of a guest room, we will remain your hotel of choice.

Sincerely,
Emily Kuch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
N CAPE MAY
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 10 April 2014

This hotel was absolutely delightful. We stayed for one night - to celebrate a birthday. When we got off the elevator and stepped into the lobby, Nick warmly greeted us and immediately made us feel welcome. Our room was warm and cozy with a very comfortable king-sized bed. It was a great location, and only a couple of blocks away from the Academy of Music, where we saw "Phantom of the Opera" (it was great!). Rodney was on duty that evening and was also very hospitable. The breakfast in the morning was simple and delivered to our room - right on time! - and very convenient. We met Eric when we checked out, and he had all of the answers to our questions and could not have been more helpful. We preferred this hotel to the other "chain" hotels and will definitely be back on our next trip to Philly!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SHELLEY V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily K, General Manager at The Independent, responded to this review, 3 May 2014
Dear SHELLEY V,

Thank you for choosing The Independent on your recent visit and for commenting on your recent stay.

I am delighted to hear that you had a great experience with our boutique hotel for your birthday celebration. It's great that our staff made you feel completely at home, and I will be sure to pass along your kind remarks to them. We strive to do the best job we can and comments like yours are greatly appreciated.

Once again, thank you for your feedback and we hope that if you are in need of a guest room, we will remain your hotel of choice.

Sincerely,
Emily Kuch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Passaic, New Jersey
Level Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 8 April 2014

This is a really nice hotel with an exceptionally friendly and accomodating staff. They have set things up to really put the guests' comfort front and center. The rooms were nice, the beds comfortable, and it doesn't have the cookie-cutter big city hotel feel or the falling apart boutique feel.

The location is a little loud and there are little things in the rooms that could be fixed up (crack in the paint, for example) but overall would definitely stay here again.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MKChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily K, General Manager at The Independent, responded to this review, 20 April 2014
Dear MKChicago,

Thank you for choosing The Independent on your recent visit and for commenting on your recent stay.

I am very glad to hear that you enjoyed your stay with us, and that you found your experience with our boutique hotel to trump that of a larger, chain hotel. You are correct that comfort for our guests is our main focus, and I am pleased that we did not disappoint you in that regard. We strive to do the best job we can and comments like yours are greatly appreciated.

Once again, thank you for your feedback and we hope that if you are in need of a guest room, we will remain your hotel of choice.

Sincerely,
Emily Kuch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Petersburg, Virginia
1 review
5 of 5 bubbles Reviewed 7 April 2014

The Independent was a delightful place to stay at. I highly recommend it because the staff was warm and friendly throughout the stay. The rooms were clean and a light breakfast was delivered straight to your door. There were many restaurants around the hotel to choose from that were walking distance. And the theatre district is conveniently located nearby, as well as the subway so as to get around town ever too easily. I would recommend this hotel to anyone staying in Philadelphia.

Room Tip: There was a shower without a bath tub in the room I stayed at. The sink was high. So if you are tr...
See more room tips
Green Features: They provided an ihome as a charger for your iphone. That was very thoughtful of the hotel.
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WafaHozien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily K, General Manager at The Independent, responded to this review, 20 April 2014
Dear WafaHozien,

Thank you for choosing The Independent on your recent visit and for commenting on your recent stay.

I am absolutely delighted to hear how pleased you were with our hotel. We have a high standard for cleanliness, and I am glad that you found your room to be spotless. I am also glad you enjoyed how friendly and helpful our staff is. We strive to do the best job we can and comments like yours are greatly appreciated.

Once again, thank you for your feedback and we hope that if you are in need of a guest room, we will remain your hotel of choice.

Sincerely,
Emily Kuch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Independent

Property: The Independent
Address: 1234 Locust St, Philadelphia, PA 19107-5612 (Formerly The Inn on Locust)
Phone Number:
Region: United States > Pennsylvania > Philadelphia > City Center East
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Suites Wheelchair access
Hotel Style:
#9 Family Hotel in Philadelphia
#13 Business Hotel in Philadelphia
#14 Romantic Hotel in Philadelphia
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — The Independent 3.5*
Number of rooms: 24
Official Description (provided by the hotel):
The Independent is a 24-room boutique hotel located in a fully restored Georgian-Revival building located at 1234 Locust Street in the vibrant Midtown Village area of Center City, Philadelphia. Now listed on the National Register of Historic Places, The Independent is ideal for tourists and business travelers looking for a grand feel in a boutique, personalized hotel experience. Our guests experience luxury accommodations in the heart of Philadelphia, and are able to walk to theaters, the Liberty Bell, Independence Hall, Rittenhouse and other Philadelphia attractions. ... more   less 
Reservation Options:
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Also Known As:
The Independent Hotel Philadelphia
Independent Hotel Philadelphia
Independent Boutique Hotel Philadelphia

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