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“Beautiful Hotel...Top Notch Service!”

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The Logan Philadelphia, Curio Collection by Hilton
Ranked #22 of 85 Hotels in Philadelphia
Certificate of Excellence
GreenLeadersBronze level
Cedar Grove, New Jersey
1 review
“Beautiful Hotel...Top Notch Service!”
Reviewed 13 January 2013

What a treat the Four Seasons Philadelphia was!
My husband and I stayed at this beautiful hotel with our two girls and were blown away by the service and special "extras". From the wagon of gifts the girls were given to choose from when we arrived, to the slippers, chocolates and bottled water that were waiting for us when we got back to the room at night, this facility does not miss a beat! We all enjoyed the beautiful pool area, especially the comfortable, plush lounge chairs! Staff was extremely attentive and went out of their way to accomodate. Our suite was very clean and spacious with a beautiful view of the square! Location is terrific as it is in walking distance to most places of interest in Philly.
Highly recommend!

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Laura B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ekrem K, Manager at The Logan Philadelphia, Curio Collection by Hilton, responded to this review, 20 January 2013
Thank you for taking the time to share your comments. It brings us such pleasure to hear you were able to enjoy every aspect of your visit with us and we hope to welcome you back in the near future.

Sincerely,

Ekrem Koroglu
Assistant Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (308)
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English first
Toronto, Canada
Level Contributor
72 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 11 January 2013

Comparing this hotel to other luxury hotels I usually stay in, it is below average. The hotel in general is old and the rooms are not what you expect from a 5-star hotel. The staff very friendly, but the rooms and building in general need an overhaul. A group of friends met at the Swann Lounge and the service was below par. Simple things as getting some nuts on the table as courtesy for when you are having drinks had to almost be begged to be served. We had to ask the waiter several times before we got the nuts. I would ask the Four Seasons headquarters to audit the hotel and ask its owner to invest money to get the hotel at par competing with other luxury brands. I am Canadian and love to support Canadian Corporations, but I think it is important to meet expectations of people who stay in this kind of hotels.

  • Stayed January 2013, travelled with friends
    • Value
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Helpful?
3 Thank Augusto A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael N, Hotel Manager at The Logan Philadelphia, Curio Collection by Hilton, responded to this review, 12 January 2013
Dear Augusto A,

Thank you for the valued feedback regarding your stay. Please be assured that we will address the service issue in the Swann Lounge and we're currently planning the renovation of some areas in the hotel. We appreciate your feedback and providing the highest level of Four Seasons service is our goal.

Please email me your contact information, as I'd like to discuss this further and receive more information if possible. My email address is michael.nenner@fourseasons.com.

Regards,

Michael Nenner
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Summit, New Jersey
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 9 January 2013

We stayed at the Four Seasons with the whole family - including our kids and my parents - and in spite of the logistical problems that can be created, we found everything to be very smooth. The two advantages to the Four Seasons are the location and the service.

The service was wonderful. We received our two, requested adjoining rooms without any fuss, and every request was handled efficiently and with a smile. One woman from the front desk noticed my daughter wearing a princess crown and brought her a play tea set. A small touch that really brightened her day.

Typically when we travel to Philly, we stay at the Rittenhouse. But from Logan Square, we were closer to the museums which was great. We had to look no further than the next block to find the Academy of Natural Sciences where my daughter got to see butterflies and dinosaurs - both her favorites.We were still close enough to shopping and restaurants that we never needed our car.

The rates for our trip were very reasonable, and I would encourage anyone looking to travel to Philly to at least give this hotel a look. You will be well-taken care of and be able to easily enjoy the best the city has to offer.

Room Tip: The rooms are broken down by view. We chose a room that looked out at the courtyard. As I mentioned...
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  • Stayed December 2012, travelled with family
    • Value
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Helpful?
1 Thank mrcook128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ekrem K, Manager at The Logan Philadelphia, Curio Collection by Hilton, responded to this review, 20 January 2013
We are so thank full for you to come and stay with us and also for writing about us. Thank you very much for the great review. It gives me great pleasure to read that our Front Desk Staff was able to brighten your daughter’s day. We hope to see you and your family back soon.

Sincerely,

Ekrem Koroglu
Assistant Director of Rooms
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Goshen, Connecticut
Level Contributor
51 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 9 January 2013

We stayed for two nights between Christmas and New Years. The room was very nice and spotless. The staff could not have been more pleasant and helpful. The location of the hotel is within easy walking distance of the major museums. The included breakfast was excellent, We had a wonderful time and felt we received value for money.

  • Stayed December 2012, travelled with friends
    • Value
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Helpful?
1 Thank Jfjesquire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AA_Armstrong, Director of Sales at The Logan Philadelphia, Curio Collection by Hilton, responded to this review, 28 January 2013
Thanks you for taking the time to write your review. We are very pleased that you enjoyed our hotel and city so very much. We look forward to welcoming you again soon!
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New York City, New York
Level Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 5 January 2013 via mobile

We spent 2 nights at Philadelphia FS with my fiancée. It was our first 5 star hotel but I knew from pictures and comments that it is not the most luxury one but it is really more affordable for a young couple like us.
The hotel is very well located on Logan Square, which is close to many museums and attractions with a Touristic Bus Stop in front of the hotel. It is 15 minutes walking from Center City and the historic center. So it is a quiet and calm place because it is not in the crowded, noisy and Touristic center.
Room are little bit too much "old and classic" that is why I give them only a 4 stars rate or 3/5 grade on TripAdvisor. They have nothing "particular" which catch your mind or make your stay extraordinary as in many 5 stars hotels. I remember the Intercontinetal of Boston, which is a 4 stats hotel but rooms were really more comfortable and romantic.
But amenities are very good, with a big indoor pool, sauna, gym and spa. During off-season you can enjoy the pool quietly as we did on this beginning of January.
The service is top !! 5 stars without hesitation. Whatever you need, they provide it to you nicely and quickly. The staff is very efficient and professional. Many thanks to all of them !!
The in-room dinner and breakfast is very tasty and well presented. (A Little bit too much expensive, about $60 for a two personsbreakfast !!)
Be careful, many rooms have a "city view" which is really worst than the fountain view which is very beautiful. We paid a discounted rate on the Internet for a "city view" room. We just asked for a nice view if possible. When we arrived, without any comments, we discovered than they have us a "fountain view" room which is really more expensive even of we already paid a discounted rate. So thank you very much to the staff for this "gift", really appreciated it !!
I recommend this hotel to any couple or family who wants to stay a few days in Philadelphia in a really nice and well located hotel.

  • Stayed January 2013
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
2 Thank Quentin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ekrem K, Manager at The Logan Philadelphia, Curio Collection by Hilton, responded to this review, 19 January 2013
Thank you for sharing your experience with us and we are glad to hear we were able to take such great care of you during your stay. I will be sure to share your compliments with the spa and food and beverage staff here at the hotel. We pride ourselves on being able to take care of all of our guests requests and brag about having such a great team here to accomplish that. I am also happy to inform you that we are planning on doing some work this year to update the property.We hope that you will choose our hotel as your address in Philadelphia for your next romantic getaway or business trip. Once again thank you for sharing with us and have a great new year!

Sincerely,

Ekrem Koroglu
Assistant Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 January 2013

We visited Philly for our New Year's celebration. We are from Chicago, home of many world class hotels. We are used to being spoiled. :) What makes the Four Seasons Philadelphia outstanding is the amazing staff. From the minute we stepped out of the car, we were greeted by name (psychic door staff??). Everyone treated us like royalty and went out of their way to make sure we were enjoying our stay. We didn't need to ask for much since all our requests were set up in advance. Very organized and very thorough. I recommend making spa appointments in advance since the spa is very popular. (book Debbie for massage and Kim for nails! THE BEST) I also highly recommend booking the special chef's dinner in the private dining room (Fountain). Spectacular experience. The hotel restaurant is a five star, five diamond (one of only a select few in the country). The preparation and presentation was exquisite and we've never tasted food so delicious!! The bar in Swann is staffed with first class mixologists (Nick and Mike are amazing!!) I requested special drinks to be made for me and the bartenders didn't hesitate to come up with amazing creations I loved!! It was like "Chopped" only better! :) Loved Tim Williams in Swann entertaining on Friday night. Really great performer. We are so glad we picked up his CD.

Our room overlooked the fountain (highly recommend that view) and though it was the end of December when we arrived, we were able to enjoy local museums and attractions within walking distance of the hotel. You can't miss the State Penitentiary tour and the city double decker bus tour is also fantastic. We enjoyed brunch in Swann on Sunday and that was a decadent display of yumminess not to be missed. You should definitely make it for a Sunday brunch - you won't see anything like it anywhere else.

We attended the New Year's Eve celebration and it was excellent!! The staff at the Four Seasons Philly throws the best parties! Definitely recommend having a group event there. They have great space and a beautiful expansive lobby. Whether its a private dinner or a wedding reception, the event will be perfect. The staff's energy and professionalism is impressive.

Our room was lovely and every day when we returned from our sightseeing, the room was completely cleaned and fresh. It was almost like they knew exactly what we needed minutes before we needed it. We have stayed in many luxury hotels all over the United States before we were introduced to the Four Seasons and now the Four Seasons is the only home away from home we will visit.

Their team is first class all the way - from the front desk, housekeeping, dining, concierge, door staff and valet! Special shout out to engineering who helped me figure out the remote and came to my room 2 minutes after I called. Also needed a stray hem fixed and it was returned to me promptly.

Highly recommend this property!! Can't wait to return! Thanks to all the staff for everything!!

Room Tip: Book in advance for best selection. Book directly with the hotel instead of random travel sites. S...
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  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shari M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael N, Hotel Manager at The Logan Philadelphia, Curio Collection by Hilton, responded to this review, 12 January 2013
Dear Shari M,

Thank you for the very valuable detailed feedback regarding your stay with us!

I was so pleased to hear that you enjoyed your stay with us and that all the employees were of assistance. Our team will appreciate the comments and we hope that you'll join us again soon!

Regards,

Michael Nenner
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lewisburg, Pennsylvania
Level Contributor
61 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 1 January 2013 via mobile

My son and DIL gave us a night at this hotel as part of our Christmas present. It is certainly one of the best hotels we have stayed in. EVERY employee is remarkably pleasant and helpful. Everything is spotless. The decor is beautiful and the bed luxurious. Location is great for almost anything in downtown Philly. Could not ask for more in this city.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank olsondo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AA_Armstrong, Director of Sales at The Logan Philadelphia, Curio Collection by Hilton, responded to this review, 28 January 2013
Thank you very much for your review! We are very happy that you enjoyed your time in Philadelphia and at our beautiful hotel. We hope to be your host you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Logan Philadelphia, Curio Collection by Hilton

Property: The Logan Philadelphia, Curio Collection by Hilton
Address: 1 Logan Sq, Philadelphia, PA 19103-6933 (Formerly Four Seasons Hotel Philadelphia)
Phone Number:
Region: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Philadelphia
#11 Green Hotel in Philadelphia
#12 Luxury Hotel in Philadelphia
#16 Romantic Hotel in Philadelphia
#17 Business Hotel in Philadelphia
#24 Family Hotel in Philadelphia
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — The Logan Philadelphia, Curio Collection by Hilton 4.5*
Number of rooms: 391
Official Description (provided by the hotel):
The Logan is an independent hotel that blends sophistication with modern luxury. As Philadelphia's hotel we are a social hub in the heart of the cultural district, complete with outdoor living spaces and unique culinary experiences. We share the story of this great city through our inspired design features and locally curated art collection. Located on historic Logan Square, The Logan Hotel is within easy walking distance to Museums, galleries and the Franklin Institute. This modern luxury hotel features 391 guest rooms and suites, over 14,000 square feet of event space, full service Spa & Fitness, Urban Farmer Steakhouse, The Commons Lobby Bar and the city's biggest and best roof top bar, Assembly. ... more   less 
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Also Known As:
4 Seasons Hotel Philadelphia
Four Seasons Philadelphia
Philadelphia Four Seasons

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