I need to post this review here under the hotel.
I will post here an email that I sent to the company with a concern I had.. three times I emailed to the email I was told to and got no response. I LOST TWO WORK DAYS AND INCURRED HUNDREDS OF DOLLARS EXPENSE because of this spa and yet they don't even respond.. amazing. THE WORST MASSAGE I HAVE EVER HAD - COULD NOT WAIT FOR IT TO OVER.
You will see my full email to them regarding the service and my experience.. I will say my girlfriend had a wonderful massage but it seems to be a crapshoot and the fact that the company does not even respond tells me they are not a reputable establishment.
I would just have not ever gone back BUT with the issues I experienced, I felt it necessary to inform them and now I am wondering what kind of business they are.
Here is my email:
I want to make you aware of a problem that I encountered there. I had the below mentioned reservation with a friend of mine. It was a strange massage experience because first off, his hands were rough and his style a bit like very short, erractic, jerky movements. There were none of the traditional long relaxing strokes. It was clearly his style (odd that it was). I did not say anything because I can't imagine someone can change the style that the do so I went with it but to be honest, I was not enjoying it and was waiting for it to end. The words I used to describe it to my friend was - I told her I had the ADHD massage. I decided not to say anything that day because every massage therapist has a different style and personal preferences vary between clients. So you may ask - why I am writing to you today. The answer is this, it is important for me to tell you what happened to me after the massage so that perhaps no one else experiences what I did. I will start off by saying that I have a previous neck injury from a car accident two years ago that has been good for the past 6 months (pain free), this all changed after my visit to your spa. I left there and that night was sore from the massage, this sometimes happens so I thought nothing of it. Over the next couple of days, the soreness intensified esp in my neck injury area. I spent 2 days in bed unable to move my neck at all without intense pain - (I was unable to work these days). I had to go and visit and acupuncturist for treatments in order to be able to move my neck at all without this debilitating pain. I can now move my neck but the soreness, achiness, and pain from my injury have returned. I was told that "jerky" type movements of the head and neck will make the injured area "reinjured." I felt important for you to be aware.
- Official Description (provided by the hotel):
- The first skyscraper ever built in the City of Brotherly Love is home to Loews Philadelphia Hotel. Contemporary decor and gracious hospitality make Loews Philadelphia one of Center City's most inviting luxury hotels, recognized as one of the "World's Best" by Travel + Leisure readers. The supremely comfortable 581 guest rooms include 12 suites and 54 concierge club rooms, all of which are luxuriously appointed and are furnished to suit the needs of both families and business travelers Located in the heart of the city with the famous PSFS sign still illuminating the Philadelphia skyline, Loews Philadelphia Hotel is perfectly situated so you can take advantage of everything this city has to offer. ... more less
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- Also Known As:
- Philadelphia Loews
- Lowes Philadelphia
- Loews Hotel Philadelphia