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“Staycation”

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The Franklin Hotel at Independence Park
Ranked #28 of 86 Hotels in Philadelphia
GreenLeadersBronze level
Philadelphia, Pennsylvania
Level 5 Contributor
49 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Staycation”
Reviewed 25 January 2014

Pros: Amazing service. Everyone was incredibly friendly, and the Loyalty Ambassador had a free chocolate mousse delivered to our room for my husband's birthday. If you are a select guest (it just requires an e-mail address!), they deliver a complimentary beverage to your room each morning and internet access is free. The location is also great. Walking distance to many of Philadelphia's best neighborhoods, attractions, and restaurants.

Areas for growth: The towels in our room were frayed. The cable stopped working 45 minutes into our stay and was not fixed before we left. We could hear children playing in the room next door to us. All of this was addressed by the front desk. Although they weren't able to fix the cable, they did take 10% off of our bill.

We'd stay again and would probably visit other Omni properties, as well.

  • Stayed January 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HatesBaggageClaim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (251)
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Montvale, New Jersey
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 January 2014

The hotel was elegant and the location could not have been better. We experienced some minor annoyances with the room. The heat was defective and could not be repaired during our stay. The cable TV went out right in the middle of the big football game throughout the hotel and was not fixed while we were there. The staff was very friendly and made every effort to address our concerns. If you are planning to see the historic sites in the Old City you cannot make a better hotel choice. We would definitely return.

  • Stayed January 2014, travelled with family
    • Value
    • Location
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Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Richard R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baltimore, United States
1 review
Reviewed 22 January 2014

The Omni Hotel at Independence Hall in Philadelphia is, hands down, my favorite hotel! My family and I often visit for short trips and it is difficult to find a hotel with friendlier staff. They always remember us and make our stay a pleasure. My son loves the complementary cookies and milk! The hotel is well maintained with an excellent indoor pool. Also the location is prime for Philadelphia - just one block from Independence Hall and other historical sites. Many excellent restaurants are within a 10 minute walk.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Thomas R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Barbara, California
Level 5 Contributor
93 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 22 January 2014

Just ok, not great. Everything about this hotel is fine which, these days isn't enough. Food was unexceptional and the restaurant was uninspiring. Though the woman tending bar was lovely and gracious. Great location but there are better options nearby.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jolineg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 January 2014

Lovely hotel in convenient and historic location. Surrounded by Independence National Park. My room had outstanding views of park and the Delaware River. Some slight hiccups in service during stay, but friendly staff willing to resolve issues made a difference. A major snowstorm occurred on day of checkout, and staff tried to assist travelers strapped for transportation options. Would recommend. Booked with United miles.

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank MayTravelerDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Millburn, New Jersey
Level 5 Contributor
63 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 22 January 2014

The initial welcome - was "Are you sure you are in the right hotel? No reservation found!"
There was a reservation, although in retrospect, I wish I left the hotel at that time.
No special welcome bag for children, no games, sent sour warm milk with the cookies, since I was a Select Guest Member. The room service called my room at 7am to ask when they wanted to send the complimentary beverage - they never picked up the door request w/time marked - I preferred sleep, gave them a time. There was no phone located beside the bed - it was very obnoxious, the early call - especially they never came with room service - when I called - they came up without food we ordered, and more bad sour milk for coffee.
There was no TV service- called front desk about movie availability -did not receive a call back, and when I went downstairs, the front desk person yelled a me saying I was so rude from the time I walked in. It was awful. The nice door person then gave me directions to the 7-11, so I could get my son milk (that wasn't bad).
There was an old wet bag in the ice chest from the last guest in the room & I felt so uncomfortable by that time - I just went without using it.
Before leaving the hotel, I called the guest services manager, who was professional and gracious.

  • Stayed January 2014, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank theNJTravler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 6 Contributor
113 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 20 January 2014 via mobile

I booked through Expedia and got a great deal. I thought I booked a room with a king bed and pull out sofa for my two boys. Erroneously I only booked two adults. The front desk was great and switched us to the right room without any problem. We were even able to check in early which was a big plus. The location can not be beat. Our view was of Independence Hall and Park. The hotel is in very easy walking distance of all of Old City. Penn's Landing is about a 5 block walk and even Reading Terminal Market is about 8. Philadelphia is a wonderful walking town with an abundance of attractions, restaurants and history that is fun for the whole family. The Omni is very child friendly and my boys were thrilled with the milk and cookie service. Call the desk before 10pm and they bring a glass of milk and 2 cookies per child...a big hit. The room and bathroom were both large and had all the amenities we could ever want. There also is an indoor pool which is an added bonus.

Stayed January 2014
Helpful?
Thank Wildmanjc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Franklin Hotel at Independence Park

Property: The Franklin Hotel at Independence Park
Address: 401 Chestnut Street, Philadelphia, PA 19106
Region: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Philadelphia
#14 Business Hotel in Philadelphia
#14 Green Hotel in Philadelphia
#15 Romantic Hotel in Philadelphia
#16 Luxury Hotel in Philadelphia
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Franklin Hotel at Independence Park 4*
Number of rooms: 150
Official Description (provided by the hotel):
Like the forefathers who inspired the birth of a new nation, The Franklin Hotel at Independence Park invites you to join a hotel revolution. Formerly the Omni Hotel at Independence Park, our elegant hotel in Old City Philadelphia, Pennsylvania has undergone a transformation to an exciting new hotel designed to set new standard among Philadelphia hotels. Featuring a blend of sophistication and charm, our deluxe guest rooms offer a park view or they overlook Independence National Park. A fine dining restaurant overlooking Independence Park, Azalea serves delectable American regional cuisine for breakfast, lunch and dinner. Philadelphia's most popular things to see and do are only steps away from our doorstep. Our luxury downtown Philadelphia hotel offers elegance and style at its best, all within walking distance of the Liberty Bell, U.S. Mint, Independence Hall and Franklin Court, the site where Benjamin Franklin's House once stood. ... more   less 
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Also Known As:
Omni Hotel Philadelphia
Omni Hotel Independence Park
Omni Philadelphia

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