We just stayed the weekend at the Omni Independence in Philadelphia. It was a great location, near all the sites and they were kind enough to check us in early on a friday into what appeared to be fine room.
On saturday morning, my 6 year old woke up with 10 bed bug bites after sleeping in the sofa bed. We also discovered the carpet next to the AC was damp likely from the condensation.
I went down early saturday morning to report the bed bugs and the damp carpet (your sock would get wet if you stepped in it). The front desk clerk noted my issue, and said she'd talk to the manager.
I wasn't sure if anything was done with the bed bugs as we were out for much of saturday, but i assumed it was...though the carpet by the AC was still very damp. When we checked out on sunday, I inquired with the same front desk clerk who said that they hadn't done anything about it yet...but would send someone up now. Which is great for the next guest but not so much for us as we were checking out.
Overall we had a great weekend beyond just the bed bugs and the discomfort my child was in. But I was disturbed by the lack of responsiveness to what should be an immediate health/hygiene concern of bed bug infestation and possible mold in the carpet (right by the AC). No action was taken till very late, nor did the manager apologize to us. I actually filled out an omni customer satisfaction survey on monday and told my same story, with no response. I was hoping that my survey would prompt some sort of response, so I wouldn't have to write this review. Hopefully now they will pay attention and take some action.
- Official Description (provided by the hotel):
- Like the forefathers who inspired the birth of a new nation, The Franklin Hotel at Independence Park invites you to join a hotel revolution. Formerly the Omni Hotel at Independence Park, our elegant hotel in Old City Philadelphia, Pennsylvania has undergone a transformation to an exciting new hotel designed to set new standard among Philadelphia hotels. Featuring a blend of sophistication and charm, our deluxe guest rooms offer a park view or they overlook Independence National Park. A fine dining restaurant overlooking Independence Park, Azalea serves delectable American regional cuisine for breakfast, lunch and dinner. Philadelphia's most popular things to see and do are only steps away from our doorstep. Our luxury downtown Philadelphia hotel offers elegance and style at its best, all within walking distance of the Liberty Bell, U.S. Mint, Independence Hall and Franklin Court, the site where Benjamin Franklin's House once stood. ... more less
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- Also Known As:
- Omni Hotel Philadelphia
- Omni Hotel Independence Park
- Omni Philadelphia