This marriott was not worth the perceived benefit of having proximity to the airport. I love marriott properties for the most part, and think their customer service is always top-notch, but this particular one doesn't seem to have been made from the same strict mold that every other one has.
To start with my particular scenario, I was staying for business purposes and was not sure when my last day would be. I explained this to the customer service desk and we agreed that I would do a day to day update either continuing or ending my stay. I understood this was slightly more inconvenient than the average booking, but it wasn't impossible by any stretch and it definitely didn't deserve the blatantly obvious malcontent that I received when needing to extend for another day. Additionally, I was working at night and sleeping during the day. I tried putting up the "do not disturb" sign on the door and calling the front desk asking to have the maids not knock on my door, and they wouldn't get the message translated. Two days in a row I had been woken up to knocking from housekeeping. It took me meeting the maids in the hall and writing down on their little notepad to not knock at my door number.
They're wake up call service was automated so you could only arrange one wake up call per day and the front desk was once again unwilling to do anything more than say "I don't know if we can do more, or who to ask".
Then at checkout I asked for a clarification to why I was getting charged a little over twice the amount for the same room, on the same day, on a lower level than a colleague of mine who booked through the same company channels. I got some hands thrown in the air saying they didn't know and that rates can change, and even the manager said he can't go back and see how we were charged for what days. The receipt in front of us was the only thing we could go off of.
Then I ran into another issue because I got called to this business trip in the middle of a vacation so I was running out of clothes. I was more than willing (practically begging in fact) for them to take my clothes in the laundry service on a Saturday that they advertised and was told that since it was after 8am (I was working till 10am) that they couldn't do anything. So, okay, the next night, I specially arranged to drive back to the hotel and turn in my clothes before 8am. I get all the way there, and am told they don't do laundry cleaning on Sunday. I explained yet again that I was there on business in the middle of a vacation, didn't have any clothes, didn't have the time available to sit in a laundry room for 2 hours, and was practically begging to pay the absolutely exorbitant prices that hotel laundry service is - and they were insistent on not helping me in anyway possible.
On top of all that, on checkout, they double charged my colleague! This they ended up correcting, but the oversights by this group from the get go is unacceptable (keep in mind that this spread over multiple days and shifts, so it was the whole assembly of workers).
Like I said, I really like marriott, but this one falls far short and actually goes in the opposite direction. Had this been my first marriott stay, I'd never go back to one.
If you get stuck in phl unexpectedly, they might help you out for a one off night (and you probably aren't reading long winded reviews anyhow), but you'll get overcharged and won't get smiles or any evidence of a genuine desire to help you or make your stay comfortable.
If it's the next nearest hotel is $50 more expensive, per night, go there instead. You will come out on top.
- Official Description (provided by the hotel):
- Welcoming travelers with exceptional comfort and convenience, distinctive Philadelphia Airport Marriott's connection to Philadelphia International Airport quickly takes the stress out of air travel to provide guests with a remarkable accommodation experience. Directly connected to PHL's Terminal B via sky bridge, guests can forget worries of airport parking and traffic when staying at our hotel in Philadelphia, Pennsylvania. Instead, enjoy an easy walk to or from the terminal in a warm and friendly atmosphere. Whether traveling to Philly for business or leisure, our guest rooms' and suites' bedding ensembles are designed for the ultimate in comfort and productivity. Conveniently located near Lincoln Financial Field, Citizens Bank Park and Wells Fargo Center, guests of this stylish lodging will also find themselves just 10 miles from downtown Philadelphia and the Pennsylvania Convention Center. ... more less
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- Also Known As:
- Philadelphia Airport Marriott Hotel Philadelphia
- Philadelphia Marriott