We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Lovely Boutique Hotel”
4 of 5 bubbles Review of Alexander Inn

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Alexander Inn
Ranked #8 of 85 Hotels in Philadelphia
Certificate of Excellence
Phoenix, Arizona
Level Contributor
42 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Lovely Boutique Hotel”
4 of 5 bubbles Reviewed 24 June 2014

Last month, in May, my husband and I took a trip to Philadelphia and stayed at the Alexander Inn near the historical area. The location, 12th Street and Spruce, is within walking distance to many major attractions. i.e. the Liberty Bell, Constitution Hall, Reading Terminal, the Academy of Music and many other sites. This boutique hotel is a lovely renovated historical building. They serve a very nice and adequte self-serve breakfast and they always have pastries and fruit available to guests. We also appreciated how clean and well-maintained it was. Public transportation is right on the corner and we were able to use it to get to the Italian Market for a great dinner at one of our favorite restaurants. The only downfall is that parking on the street anywhere around the hotel is nearly impossible. Parking is provided at a discounted rate in a parking garage that is a couple of blocks away. However, that being said, it was still a very nice place to stay. The staff is so wonderful. Everyone was helpful with suggestions and recommendations as to where to eat and what to see.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank fl1217
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,297 reviews from our community

Traveller rating
    765
    396
    82
    27
    27
See reviews for
204
539
152
167
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (224)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 24 June 2014

I was charged a no show fee for a trip that I believed I had cancelled with Orbitz. Additionally, the confirmation from Orbitz indicated I would be charged a 7.6% tax for a cancel fee but
I was actually assessed a tax above 15% for the no show fee from the hotel.

My problem with the hotel is the slow response to my request for a full or partial refund of the no show fee. I first called the hotel on June 12 and was told the manager would call me back the following day. When I did not receive a call, I called the hotel on June 13 and was told the manager was on vacation. I received a call from the manager on June 17 who advised that he would look into the situation. I didn't hear from the manager on June 18 so I left a message on June 19. I didn't get a response from the message and left another message on June 20. I finally received a response from the manager on June 24 indicating the no part of the cancellation fee would be refunded. It's a mystery to me why this process took two weeks for a response from the manager.

This is my first negative review of any establishment. I would not recommend the hotel based on their handling of this situation.

  • Stayed June 2014, travelled with family
    • Value
    • Service
Helpful?
5 Thank Gregory K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jcochie, General Manager at Alexander Inn, responded to this review, 3 July 2014
This guest made his reservation through ORBITZ on November 22, 2013 at 7:55 PM.

The ORBITZ confirmation sent to the guest at that time reads, "Cancellation Policy: CANCELLATION MUST BE RECEIVED 1 DAY PRIOR TO ARRIVAL (1500 Hours) TO AVOID ONE NIGHT'S ROOM AND TAX CANCELLATION FEE."

The guest admittedly did not cancel, and as such, was charged a one night room and tax No Show fee.

The tax confirmed to the guest was 15.2%. The tax rate has since changed to 15.5%. We are not in control of government taxation.

I called this guest the day I returned from vacation. He admitted losing his temper with the desk staff. He also admitted that he did not cancel through ORBITZ or with the hotel directly. He offered that the hotel should remind their guests that they have upcoming reservations. I tried to explain that we are unable to do that since booking engines (ORBITZ) only provide us with guest name and credit card number. It is up to us to obtain additional contact information upon check in.

I told him I would like to have an opportunity to look into the issue. After investigating with the desk staff, e-mail trails, and ORBITZ confirmations and communications, I called the guest to explain that we would not offer a refund of his "No Show" fee.

The guest indicated he would file a credit card dispute (pending) and that he would spread bad reviews across the Internet if I did not refund the fee.

As we mature, we should come to the understanding that 'simply ignoring contracts made with others comes with some risk of consequence'.

We are sorry that we do not feel this guest has an issue with either ORBITZ or the Alexander Inn.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ruislip
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 23 June 2014

Right in the heart of the City with a great location and very close to all attractions. You are inside the gay community which means you have very good restaurants and bars nearby. The hotel is quant but appeared slightly dated. The rooms were OK not big, but good enough for us. Great breakfast. You park in a garage nearby where we get a discount via the hotel. there is nowhere to park on the streets due to the parking meters, very worth the reduced cost. great and very friendly/helpful staff. We arrived on a Sunday being the last day of celebrations for the LGBT. It was manic that night. The following days it was calmer and more like a City that I was expecting. A very interesting City being the first capital of America.

Room Tip: Upper rooms are definitely better for quietness but by being one block from all the action it was qu...
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank oracleviking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farmington, Missouri
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 23 June 2014

We recently stayed at the Alexander Inn, while on a visit to see our Son, who had recently moved to Philadelphia. We were pleased from the moment we set foot in the door. The furnishings were beautiful and the Staff was extremely friendly and informative. Our room was very comfortable, the mattress just right and the room--spotless. There was a nice selection of food for breakfast and the coffee was delicious.We got up early to start our long journey home, only to find that our car battery had died. Even though it was 6:30 in the morning, the Manager immediately got on the phone and had an auto service taking care of our car within 30 minutes. The hotel is conveniently located close to restaurants, shopping and attractions. When we return for our next visit, we will definitely be staying here.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NanaK27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
boston,ma.
Level Contributor
285 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
4 of 5 bubbles Reviewed 16 June 2014

We recently spent 3 nights there while attending a wedding. We had two rooms booked and we all agreed the place was very nice and the location was the best. Close enough to walk to the waterfront and the historic sights, and loaded with restaurants,cafes, and pubs. The Reading Terminal with all the food choices was less than a 10 minute walk. South street is a 5 minute walk. The rooms, although on the small side, are very clean and comfortable. The ac units worked perfectly,(it was hot that weekend!). Room prices are excellent too. There really is nothing negative to say about the hotel. Staff was very helpful and friendly and the breakfast spread more than enough to get us going each morning. I strongly recommend this hotel to anyone visiting Philly.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ricka..
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vermont
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 16 June 2014

We feel fortunate we stumbled upon this great small hotel in one of the nicest sections of Philadelphia. Small but very functional room, very helpful staff. Continental breakfast included was nice but not overly impressive.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jcrystal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level Contributor
41 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 14 June 2014

We stayed for two nights and were impressed! The hotel is located very centrally and within walking distance from many many restaurants, bars and shops. We came by car and the parking is about 2 blocks away - there is a parking lot outside the hotel where you can park for up to 2 hours, so we parked the car there, unloaded our luggage then drove to the car park. The car park is not part of the hotel, but they have a deal where if you stay at the Alexander you only pay $15 a night (much better than the $30+ normally for overnight). The rooms were a decent size and good bathroom. The aircon is ok, but not that cooling so ended up opening the windows instead. The only drawback is there should be somewhere to hang your towels in the bathroom. Other than that, they had handy guides for where to have lunch, good restaurants etc in the lobby. The breakfast is continental - bagels/toast etc, but good to start the morning. And nice touch if you stay more than one night they print name cards for you with the hotel address on them. Do stay - the location is great.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravellerDes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Philadelphia hotels
Loews Philadelphia Hotel
#7 of 85 in Philadelphia
4.5 of 5 bubbles 4,703 reviews
City Center West
Kimpton Hotel Palomar Philadelphia
Show Prices
Show Prices
Show Prices
The Windsor Suites
#6 of 85 in Philadelphia
4.0 of 5 bubbles 1,293 reviews
The Rittenhouse Hotel
#1 of 85 in Philadelphia
4.5 of 5 bubbles 770 reviews
Show Prices
Show Prices
Show Prices

Been to Alexander Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Alexander Inn

Property: Alexander Inn
Address: 301 South 12th and Spruce Street, Philadelphia, PA 19107
Phone Number:
Region: United States > Pennsylvania > Philadelphia > City Center East
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
#1 Best Value Hotel in Philadelphia
#9 Romantic Hotel in Philadelphia
#15 Business Hotel in Philadelphia
#20 Family Hotel in Philadelphia
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Alexander Inn 2.5*
Number of rooms: 48
Official Description (provided by the hotel):
A charming boutique hotel with 48 designer rooms, private baths, Hi speed wireless internet, in-room safes, DirecTV with 8 complimentary movie channels, great artwork, breakfast buffet, fitness center, historic tours from our door, discounted indoor parking nearby, a friendly staff and reasonable and consistent rates from $125.00 ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, TripOnline SA, Traveltool, S.L.U., Ebookers and Odigeo so you can book your Alexander Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Alexander Hotel Philadelphia
Alexander Inn Philadelphia

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing