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“Great, but....” 3 of 5 bubbles
Review of The Windsor Suites

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The Windsor Suites
Ranked #6 of 85 Hotels in Philadelphia
Certificate of Excellence
New York City, New York
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great, but....”
3 of 5 bubbles Reviewed 18 February 2014

The hotel has no lobby to speak if but is well located, clean and new-feeling. The rooms were spacious and well equipped. The bed was comfortable and everything worked well with the exception of the bathroom fan.I booked two rooms- one for myself and the other for four sixteen year old girls. The reservations person told me that they don't have adjoining rooms but that they could be close to each other. When we got there the guy at the counter said that they were unexpectedly full and the best he could do was 7 floors away from each other. He offered no solution.
The other problem was the parking garage- we had to wait 20-30 minutes for our car each time, even with calling ahead. The garage is under construction and the workers were working very hard but the cars were all piled up.

  • Stayed February 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Jennifer H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWindsorMgtTeam, Manager at The Windsor Suites, responded to this review, 25 February 2014
Dear Jennifer H,
Thank you for your comments on your recent stay with us. Please accept our apologies that your stay did not go as planned, and we were unable to accommodate your requests. Unfortunately, though we do try our hardest, sometimes things do happen that prevent us from keeping our promises. In your case, the rooms we had earmarked for your party had guests who extended their stay at the last minute, and because we were fully occupied, we were unable to find you two rooms on the same floor. Again, we do apologize, and understand how upsetting this must have been for you.
Thank you for choosing us, and we hope you will give us another opportunity to serve you.
Warm regards,
The Windsor Suites
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1,259 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (228)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
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English first
Charlotte, North Carolina
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 9 February 2014

I just wanted to say that everyone at the hotel was very nice to me. From my arrival to my leaving the hotel, everyone was really nice and helped me with everything i need. I have to go back to Philly a few more times this year for business and I would be more than happy to stay there again. Nice room. Nice bed. Close to my office. Would recommend for anyone staying in Philly. Thank you to the staff for taking care of me!!

Room Tip: Not sure I can help here. I had a view of the street out front.
See more room tips
  • Stayed January 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank njimic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWindsorMgtTeam, Manager at The Windsor Suites, responded to this review, 13 February 2014
Dear njimic,
Thank you for staying with us recently, as well as your kind comments which we have shared with our staff. We are especially thrilled when our guests take the time to highlight the service they receive here at The Windsor Suites. It is our pleasure to ensure that our guests leave happy. We look forward to taking care of you on your next visit.
Thank you for choosing us!
Warm regards,
The Windsor Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego Area
Level Contributor
122 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed 23 January 2014

We arrived Philadelphia by Amtrak and took a cab to Windsor, Cost was about $7.00 for two.We received our room, dropped our bags, and headed back downstairs to the pub. Terrific selection of beers and ales on tap, and surprisingly, were moderately priced for a city location. We ordered a burger and asked to split it - pleased that we were served with separate plates, burger was halved and french fries split, too! Room key gives you 15% off the food portion, so this was a decent place to get a bite late at night.right in the hotel and not get gouged.
We received an "upgraded" suite with a separate bedroom. It was huge and featured a nice view of the Basilica. Kitchen facilities including stove, microwave, refrigerator, plates, utensils were present, and while we did not utilize them, a longer stay would find these features very handy.
King bed was very comfortable, unlike so many hotels who have mediocre beds,
Safe did not work.
Would definitely stay here again.

  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank bobblevins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWindsorMgtTeam, Manager at The Windsor Suites, responded to this review, 29 January 2014
Dear Bobblevins,
Thank you for taking the time to share your comments on your recent stay with us. We are pleased you had a great stay, and enjoyed the restaurant as well as our amenities and location. Please do accept our apologies for the issue with the safe. Our team is always ready to fix any issues reported by our guests, as your comfort is our primary goal.
Thank you for staying with us. We hope to see you again soon.
Warm regards,
The Windsor Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
dc
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 18 January 2014

Location is the financial district. Close to sites, restos, etc by public transportation, car or cab. Parking(valet) costs 35$ per day with in/out privileges. We were attended to and received our car promptly. Checkin was problem free. All of the staff were friendly, some more than others. We received good directs and recommendations for sites and restos. We had a one bedroom suite. Fully equipped kitchen. 25 x 30 living space, avg size bedroom, bath. Enjoyed our stay. Only downside was the gym: Sparsly equipped but with good equipment. Two treads, a bike or two, universal cable cross machine, no free weights. Work is being done so I guess improvements are on the way. We would stay here again.

  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank andrelee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWindsorMgtTeam, Manager at The Windsor Suites, responded to this review, 22 January 2014
Dear andrelee,
Thank you for your review of your recent stay with us. We are happy you enjoyed your stay. You are correct, we have been doing some well needed sprucing up of our gym. I am not sure if one or two pieces of equipment were removed to facilitate this when you were there, but we do maintain a minimum of three treadmills, plus bikes, free weights, and several other pieces in our gym. We hope you'll like the upgrades on your next visit. Thank you for staying with us!
Warm regards,
The Windsor Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 18 January 2014 via mobile

Stayed here with my partner for our first ever time in Philadelphia. We were so impressed, our room was huge and we had a full kitchen and fridge if we decided to cook. The location was perfect, right in the heart of everything. We ate in the Asian restaurant attached to the hot as we only had one night in Philly, and it was delicious and super cheap!! It was so lovely to sit outside also and watch the city go by as we enjoyed our meal! Would definitely return!

Stayed September 2013, travelled as a couple
Helpful?
Thank LeanneandAndrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWindsorMgtTeam, Manager at The Windsor Suites, responded to this review, 22 January 2014
Dear LeanneandAndrew,
We are always thrilled when our guests leave us happy. Thank you for sharing your great comments. We would love to have you again, so please call us directly so that we can help you plan your next visit.
Thank you for staying with us, and we hope to see you again soon!
Regards,
The Windsor Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ipswich
Level Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 bubbles Reviewed 17 January 2014

Good central location and lovely swimming pool on the roof, the rooms are spacious and decently appointed. The entire stay for us was marred by the all pervading tobacco smoke smell that pervaded the hotel and totally ruined by the extremely rude and unhelpful staff including the manager.

If I was only thinking of location then I'd recommend it, but as an overall package I certainly wouldn't.

  • Stayed July 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank WestieHenners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWindsorMgtTeam, Manager at The Windsor Suites, responded to this review, 29 January 2014
Dear WestieHenners,
Thank you for staying with us recently, and for your review. We are disappointed that you were not happy with our accommodations, and we apologise that things did not go as expected. We are a completely non-smoking hotel, and for the comfort and safety of our guests, we employ a zero tolerance to any hint of smoking in the building. We also do apologise for any unfortunate behaviour you experienced from our staff. We have reached out to you for assistance with additional details which we will use to identify areas for retraining. We hope you will help us in that regard.
Thank you for choosing us. We hope that you will reconsider us for a future stay.
Regards,
The Windsor Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
98 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 10 January 2014

Our view was City Hall, a beautiful building, we just couldn't stop looking at it! We came from touring New York to Philadelphia so it was like going from a shoe box to a mansion in room size! The room we had (2 double beds) was large, very large, lots of walk space between the beds and at the end of the beds. Large walk in cupboards too. The kitchen was an absolute bonus, nice to be able to cook a bit of breakfast to start the day especially after going 8 days without this option. We only had one problem and that was when they lost power in the early hours of the morning, don't know whose fault it was but it was a bit of a problem as the air con went out but it didn't last too long fortunately. Valet parking next door was brilliant, so super easy and the staff there were very friendly. There is a pub/restaurant below the hotel which we went to for dinner twice and had great meals. Hubby went there for a night cap most nights and also found it to be a good experience. Yes, I would return to the Windsor Suites, it's an easy walk to the Franklin museum, the Eastern State Penitentiary, the city centre and the city market.

Room Tip: A room with a view at the front of the hotel is great
See more room tips
  • Stayed September 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Louby76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWindsorMgtTeam, Manager at The Windsor Suites, responded to this review, 13 January 2014
Dear Louby76,
We are so pleased you had a great stay with us recently, and that you have chosen to share your comments with the Tripadvisor community. Our spacious rooms and fully equipped kitchens, as well as our convenient location always combine to make us an appealing hotel choice. We are thrilled when our guests are able to take advantage of all that we have to offer.
Thank you again for staying with us.
Warm regards,
The Windsor Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Windsor Suites

Property: The Windsor Suites
Address: 1700 Benjamin Franklin Pkwy, Philadelphia, PA 19103 (Formerly Hotel Windsor)
Phone Number:
Region: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Romantic Hotel in Philadelphia
#13 Family Hotel in Philadelphia
#25 Business Hotel in Philadelphia
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — The Windsor Suites 3.5*
Number of rooms: 197
Official Description (provided by the hotel):
DOWNTOWN PHILADELPHIA HOTEL - UNIQUE URBAN HOTEL SUITES Experience modern urban living at The Windsor Suites, your home away from home in downtown Philadelphia. A perfect blend of modern comfort and authenticity, our hotel captures the spirit of discovery and innovation instilled by Benjamin Franklin. Discover the city as you walk out our front doors and visit any one of the renowned arts and cultural destinations at your fingertips, such as The Philadelphia Museum of Art, Comcast Center, and Rittenhouse Square. Our spacious studio and one-bedroom suites feature fully equipped kitchens, living and dining space, and breathtaking skyline views to suit both business and leisure travelers. Savor traditional Irish cuisine at Con Murphy's, stay connected in our fully equipped business center, or host an event in the flexible 1,900 square foot meeting space. When it is time for fitness and wellness, re-charge in our fitness center, or lounge by our rooftop pool overlooking the city. Regardless of your purpose for visiting Philadelphia, you'll find that Windsor Suites embodies the genuine warmth and pride that our great city is known for. ... more   less 
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Also Known As:
The Windsor Hotel Philadelphia
Windsor Hotel Philadelphia
Marriott Execustay Philadelphia

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