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The Ritz-Carlton, Philadelphia
Ranked #22 of 88 Hotels in Philadelphia
Certificate of Excellence
Reviewed 7 January 2014

We stayed here for two nights over the holiday season, the staff could not have been nicer. The lobby is lovely, great place to sit and have a drink. The only restaurant in the hotel is okay, good not great, but plenty of other options around. My only complaint really is no tubs in the rooms, only showers...

  • Stayed: December 2013, travelled with family
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Thank Lifeisgood9999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,093 - 1,099 of 1,655 reviews

Reviewed 7 January 2014

We stayed here the weekend after Christmas to celebrate our anniversary. The hotel is beautiful. Our suite was absolutely gorgeous and pristine. They sent us champagne to celebrate our anniversary with a lovely note. The staff is outgoing and friendly and more than accommodating. We were both very pleased and will stay here again. The location is excellent--close to great restaurants and theaters. Can't say enough positive about it.

  • Stayed: December 2013, travelled as a couple
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Thank annehassel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 January 2014

The Ritz Carlton name, coupled with the historic property right next to city hall suggest nothing but the most luxurious experience. Well, it isn't. There are several things that are nice, but room for improvement. Here are several good and bad points to note...

1. The lobby is grand, the elevators look ornate, and there is an ample supply of marble on the main floor.
2. The hotel is conveniently located close to City Hall, The Reading Terminal Market, and all the panhandlers in Philadelphia.
3. The staff did not seem to work well together or be all that enthusiastic. Aside from the uber-friendly bellhop who carried my luggage on the first day, I did not encounter any great service. I noticed staff talking to each other in hushed tones and general inattentiveness that shouldn't be a part of a luxury hotel. Caring about guests and pretending to care about guests are generally two different things that become more apparent after a few days.
4. The bar shuts down before 11 on some weeknights. The bar service is average at best. It is also curious that they gladly proclaim $18 for juice, coffee, and toast for breakfast, but don't put cocktail prices on the bar menu. This is silly.
5. My room, while I am sure was not the same as fancier ones, did not even have a bathtub! The mattress was not very comfortable (in fact, less comfortable than a Hampton Inn mattress), and the TV was no different than any other hotel/motel. The shower had average water pressure (at best), but nothing as luxurious as a hand-held feature, jets, or a rain-head shower. The thin walls could not hide the three screaming kids I endured next door on the last night of my stay at 6:30 a.m. (Mercifully, they left their room by 8.)
6. On the plus size, the rooms are slightly larger than normal and the housekeeping service is very good. While they don't change sheets every day out of concern for the environment (yeah, right), they do offer turn down service, which is a quaint touch. Unlike some reviews that noted dinged and old furniture, the furniture in my room seemed to be in fine shape.
7. The hotel offers extensive meeting room and ballroom space.
8. On the 3rd floor, there is a spa that offers all kinds of high dollar amenities. There is also a men's locker room (and perhaps a ladies as well) that has a sauna and steam room.
9. Anything they don't have, such as a pool or thick walls, is attributed to the historic nature of the building.

In conclusion, this place is nice enough, especially if someone else is paying or you need to feel the importance that the Ritz Carlton name portends. It also has a great location.

On the other hand, some work is in order here. With a name like Ritz Carlton, top 10 on Trip Advisor could and should be a reasonable goal. With some improvements and more attention to detail, this could be an elite place.

Room Tip: Ask for a room facing City Hall. Also ask for a bathtub.
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  • Stayed: January 2014, travelled with friends
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2  Thank mbc421
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2014

My husband and I just returned from a three-night stay at this hotel and had a wonderful time. We got a very cheap rate, but still managed to snag a deluxe corner room on the 20th floor, looking out over City Hall. The room was very clean and comfortable, with a lovely walk-in shower in the bathroom. All the staff we encountered were extremely friendly and helpful. We used the gym a couple of times. It's small, but had three Precor treadmills and I think three Precor ellipticals too, plus some free weights and a multi-function weight machine. The only negative was that it was quite warm in the gym--adding a standing fan would make a big difference. The location of the hotel is superb--walkable to great sights, shopping and restaurants.

We only ate breakfast there, which was of very high quality, though pricey: coffee, juice, a nice omelette and tip was about $33! If the weather had been better, we would probably have gone to one of the many cheaper breakfast places around the hotel.

All in all, an excellent stay and we will be looking out for cheap deals so that we can return.

Room Tip: We were in 2021, a corner room on the 20th floor, away from the elevators--just perfect.
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  • Stayed: January 2014, travelled on business
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Thank Joyce O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2014

Overall lovely hotel and yes, as some have said, it would help to have an update of the furnishings. But the space itself is grand and the rooms are large and comfortable. The lobby is most in need of an update. Surprisingly, the hotel lobby was quite lively on the weekend nights - almost a hangout.

But my beautiful, quiet room on the 25th floor (#2502) was fabulous with an incredible view of the City Hall spire w/statues & clock. All hotel staff were lovely and accommodating.

The only hitch is the breakfast - great food, but they need serious attention to organization. We waited about 10:00 for a couple of days, but one day 3 or 4 parties waited 25:00! The odd thing is that they had so many people running around and lots of empty tables that needed bussing, which was the only thing keeping you from sitting down. The hostess in a suit was doing most of the bussing from what I could see - oddly. Didn't make sense. They were quite sweet people, just disorganized. I hope they get that part of it together.

A very nice perk is free coffee and tea in the lobby each morning. I'm used to this with good hotels, but still worth mentioning. (Tiny thing - but I wish someone would buy a better tea for here and for the cafe. It's a bland, disappointing tea company with subpar Earl Gray. There's so many good brands that this is easy to fix.) But I will definitely come back due to a pleasant stay.

Room Tip: I had a lovely corner suite (#2502) with a view of the beautiful City Hall Spire. Get that one or on...
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  • Stayed: December 2013, travelled with friends
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Thank SueBnyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2014

This hotel is beautifully appointed and resides in a truly magnificent building. It celebrates the luxury and opulence that are expected with the Ritz Carlton brand. The staff could not be more accommodating - from arranging transportation to making reservations and needing directions - they are eager to make your stay as effortless as possible, and succeed! (We were even offered umbrellas during unexpected inclement weather.)

The room sizes were most generous and allowed for ample dressing space, closet space, and privacy. No noise from other hotel guests, despite our close location to the elevators. Delightful, especially in a city hotel!

Two slight inconveniences stopped me shy of the highest rating:
1. The room was perfectly clean, but we encountered two half-drunk bottles of soda hiding on the window sills. It was not a big deal at all, but a detail one wouldn't expect to see overlooked (esp at this chain).
2. The location. Don't make the mistake of trusting your GPS or iMaps to get you there safely. The entrance to the hotel is on a busy street, immediately after a right turn. While we waited for the valet to clear the curb, we were almost rear-ended twice. We went around the block to avoid an accident, but by doing so another car went ahead of us. The "convenient" location of the hotel means that, conversely, getting there and unloaded is inconvenient. While this can't be helped, it occurred to us that there should have been more valets working and better communication with waiting vehicles.

That said, we had an absolutely delightful stay and would definitely return!

  • Stayed: December 2013, travelled as a couple
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Thank CourtneyStanz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 December 2013

We had a really nice time at the Ritz. The rooms are ,as people describe , not as fancy as most of the Ritz chain, but our view out our window made up for it.The staff was helpful and friendly and the lobby looked really pretty for the holidays. The location was perfect for what we wanted to do.They even had set up a station where you could make smoores to celebrate Christmas.Things like that made up for the lesser luxury of the room.
We got a good price and a little perk ,that I used for the Spa. Which by the way was great. Stephanie practically put me a coma it was such a great massage.

Room Tip: Go high up as possible and face the clock if possible-really pretty.
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  • Stayed: December 2013, travelled as a couple
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Thank 332traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton, Philadelphia

Address: 10 Avenue of the Arts, Philadelphia, PA 19102-2500
Phone Number:
Region: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#6 Spa Hotel in Philadelphia
#12 Luxury Hotel in Philadelphia
#25 Family Hotel in Philadelphia
#29 Romantic Hotel in Philadelphia
#29 Business Hotel in Philadelphia
Price Range: £239 - £532 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Philadelphia 5*
Number of rooms: 299
Official Description (provided by the hotel):
A newly renovated neoclassical hotel set in a century-old landmark bank in downtown Philadelphia. The Ritz-Carlton, Philadelphia is a stately testament to the city and an exceptional place to experience all the city has to offer. Walk in the footsteps of America's forefathers and become a part of history. Stay in the heart of Center City and absorb the energy of the city as you spend your day exploring Independence Hall, the Liberty Bell and other cultural treasures. ... more   less 
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Also Known As:
Ritz-Carlton Philadelphia Hotel Philadelphia
Philadelphia Ritz Carlton
Ritz Philadelphia

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