Stayed one night. When I got into bed the sheets were damp. Then noticed that one of the pillows was also damp. Not sure what happened during turn down service but I was grossed out. They gave me another room and promised manager would be in touch. When I checked out the next morning, front desk only mentioned that I had to pay for internet access. Never asked how my stay was. Never heard from manager. I called hotel in the evening after I chekced out. Person answering the swicthboard remembered me from calling the night before, and put me through to the manager on duty. She was great. Never heard from manager. Called back and left another message and still have not heard back from hotel. What a disappointment.
- Official Description (provided by the hotel):
- The Sofitel Philadelphia hotel blends French elegance with American style, providing a refined environment for upscale business and leisure travel. Experience this sophisticated downtown Philadelphia hotel, which serves as the cornerstone of the new French Quarter, steps from Rittenhouse Square. Offering the height of contemporary comfort and convenience, this downtown Philadelphia Pennsylvania hotel provides the ideal setting, just minutes from the convention center and historical attractions. ... more less
- Reservation Options:
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- Also Known As:
- Sofitel Philadelphia
- Accor Philadelphia Hotel
- Philadelphia Sofitel
- Sofitel Hotel