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“Location is great but $$$$”

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Sofitel Philadelphia Hotel
Ranked #9 of 85 Hotels in Philadelphia
Certificate of Excellence
GreenLeadersGold level
Oriental, North Carolina
Level Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Location is great but $$$$”
4 of 5 bubbles Reviewed 28 December 2013

We've stayed at the Philadelphia Sofitel a number of times. As written, it is slightly dated but not falling down like many older "luxury" hotels. The staff is attentive and tries hard to accommodate the many foreign and American tastes of the guests. It is pricey to be sure. A good breakfast can be in the $50 range with tip. Drinks in the lobby bar will never be less than $50 plus tip for 2 rounds of anything alcoholic. The good news is everything is top drawer with excellent service. The valet parking is $45/night. You can self park down the street for $28/night if you don't mind a small walk. Rittenhouse Square with its many restaurants is just a block away. We recommend the Parc and Dandelion restaurants on the square.

Room Tip: Higher floors not near an elevator have the quieter rooms. There is a nice library in the lobby bar...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charles B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent V, General Manager at Sofitel Philadelphia Hotel, responded to this review, 30 December 2013
Dear Charles B,

Thank you for sharing your kind remarks about the Sofitel Philadelphia and the service we provide here. Our well-trained ambassadors truly have a passion for pampering our guests to provide for a memorable and magnificent experience each visit.

Your recommendations on restaurants are wonderful selections and indeed just steps from our property. We truly look forward to welcoming you back again in the future!

Warm regards,
Vincent
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,182 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (433)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Valley Forge, Pennsylvania
Level Contributor
87 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 bubbles Reviewed 26 December 2013

Stayed at this hotel about 4 years ago. It was beautiful and the staff was great.

Stayed one night Dec. 23. The hotel is very tired looking. The wallpaper is peeling, the bathroom need a touch up. The grout was moldy. The rugs are beat.
Called the front desk and told them our room was too cold and please sebd someone up. It never happened.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PaVistor19460
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent V, General Manager at Sofitel Philadelphia Hotel, responded to this review, 27 December 2013
Dear PaVisitor19460,

I am disappointed that your stay with us has not met your expectations, and that our level of service provided to you was not up to our standard. We strive to deliver a consistent service to each of our guests, so that year after year we may provide the same level of luxury service our guests have become accustomed to.

I truly hope that you may provide us the opportunity to welcome you back to the Sofitel so that you may enjoy all that we have to offer as we continuously work to make upgrades to our hotel.

Warmest regards,
Vincent
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Floral Park, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 24 December 2013

Had a great experience at this hotel. Location is great, very reasonable price for a luxury hotel. My toddler son was sick overnight, and the staff was extremely helpful in the middle of the night to make sure we were comfortable. We stayed in a Jr Suite which had a separate bedroom. This was very convenient as we were able to keep the crib in the living area while we slept in the bedroom. Great breakfast in the hotel restaurant with friendly staff. This was my first stay at a Sofitel, and have to say the "European" service is a definite step up from many other US-owned hotels I've stayed at recently.

Room Tip: Some Junior Suites have a separate bedroom with sliding doors, great option if traveling with kids.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SBH17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent V, General Manager at Sofitel Philadelphia Hotel, responded to this review, 26 December 2013
Dear SBH17,

What a wonderful 5 star review! We take true care in the well-being and comfort of our guests, and I am pleased we could assist with keeping you all comfortable through the night while your son was sick.

Our ambassadors strive to provide a unique and luxurious experience for each our guests by blending french elegance with our local Philadelphia culture, and I thank you for pointing out how special our service is here.

We truly appreciate you taking the time to share your comments, and hope to welcome you back again soon!

Sincerely,
Vincent
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Philadelphia Hotel

Property: Sofitel Philadelphia Hotel
Address: 120 South 17th Street, (City Center West), Philadelphia, PA 19103-5115
Phone Number:
Region: United States > Pennsylvania > Philadelphia > City Center West
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Green Hotel in Philadelphia
#4 Business Hotel in Philadelphia
#6 Luxury Hotel in Philadelphia
#7 Romantic Hotel in Philadelphia
#10 Family Hotel in Philadelphia
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Sofitel Philadelphia Hotel 4.5*
Number of rooms: 306
Official Description (provided by the hotel):
The Sofitel Philadelphia hotel blends French elegance with American style, providing a refined environment for upscale business and leisure travel. Experience this sophisticated downtown Philadelphia hotel, which serves as the cornerstone of the new French Quarter, steps from Rittenhouse Square. Offering the height of contemporary comfort and convenience, this downtown Philadelphia Pennsylvania hotel provides the ideal setting, just minutes from the convention center and historical attractions. ... more   less 
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Also Known As:
Sofitel Philadelphia
Accor Philadelphia Hotel
Philadelphia Sofitel
Sofitel Hotel

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