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“Favorite hotel! Amazing beds and pillows!”

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Sofitel Philadelphia Hotel
Ranked #9 of 88 Hotels in Philadelphia
Certificate of Excellence
GreenLeadersGold level
Reviewed 18 May 2014

Great night sleep! This hotel is first class. Very clean, the staff is more than accommodating. Quiet, large rooms. We needed another bed at the last minute for our daughter. No problem! This is our favorite hotel in Philadelphia!

Room Tip: The suites are nice, but all the rooms are large and seem like suites!
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  • Stayed: May 2014, travelled with family
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Thank Lisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent V, General Manager at Sofitel Philadelphia Hotel, responded to this reviewResponded 28 May 2014

Bonjour LisaSalvia,

Thank you for such positive feedback! We are honored to be your "favorite hotel"!

We certainly know that things come up at the last minute, and we do our utmost to accommodate those needs as promptly as possible. I am pleased we achieved our aim and were able to assist with promptly providing an extra bed.

A bientôt!
Vincent

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1,526 - 1,532 of 3,326 reviews

Reviewed 16 May 2014

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Accorhotels.com
Thank 555MoniqueB
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Vincent V, General Manager at Sofitel Philadelphia Hotel, responded to this reviewResponded 28 May 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 16 May 2014

First the location and the staff are wonderful. The hotel itself is very busy, the rooms are large but the whole thing seems used hard. I booked a luxury king almost a year ago and was given a double. That kind of thing is annoying but not the end of the world. I have stayed in many Sofitels around the world and this one is in the middle but still a good option.

  • Stayed: May 2014, travelled as a couple
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1  Thank Doug D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 May 2014

I should begin by saying that I spent 40 years in the Management and ownership of Hotels, which included my own boutique brand as well as High-rise, Resort & Airport Properties of many of the best known brands. Additionally, My wife and I spend no less then 4-5 months traveling abroad for the last 3-5 years. I am if anything extremely critical of even the slightest imperfections when it comes to the operation of a hotel. This is why I feel obligated to let you know of a truly fantastic Hotel in the City of Brotherly Love.

We had the misfortune of a fire in our lovely home right off Rittenhouse Row on May 5th.Our house suffered extensive damage, so we checked into the Sofitel that night. Needless to say we were both somewhat devastated. However that's when the staff of Vincent Vienne, GM Sofitel Hotel took over. They pampered us, met every expectation and exceeded them all for the entire week we were there. The hotel was full the entire time due to Convention and Private Groups staying there that week. One would never know this as our service in all aspects was truly 5 Star.

You cannot exceed the professionalism and level of service we received during our entire stay, as it was superb in all aspects. Since this was our home we used almost all of the services offered and were never disappointed. From arrival to departure, the staff of Hector Viramontes FD Mgr. was thorough, professional and friendly to us at all times. The Concierge services we received from Marcy Hetelson rivaled the quality I have experienced only in the best Five Star Hotels in Western Europe. Karim Meziane, Director of Guest Services treated us like royalty during a very busy period for him that week.Lastly, Edward Sofiane may truly be the best Hotel bellman in the entire City.

Do yourself a favor and the next time you need a hotel room in Philadelphia, book into Sofitel Hotel and make sure you stop by Vincent's Office and tell him that Tom, Judy, Alex, Bella and Dina Kleinman sent you there. You will not be disappointed!

Room Tip: Ask for a corner room
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  • Stayed: May 2014, travelled with family
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1  Thank Excess4343
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 May 2014 via mobile

Only stayed one night in a suite here and was not overwhelmed by much. Bellman left us with our bags at the front desk and disappeared so we brought our bags up ourselves.

Room was fine, albeit rather small for a suite, and dark as well. Decor needs updating in my opinion, starting with removal of the too busy wallpaper.

Suite configuration was strange as the bathroom was oddly close to the bed and had no fan which provided little privacy for one trying to do their business.

Bed was exceptionally comfortable, maybe the best I've ever slept in. Only thing missing was a top sheet, something that was really missed when trying to regulate temperature.

Location is great with walking distance to pretty much everything.

Overall...Meh.

  • Stayed: May 2014
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Thank Sandiegomo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 May 2014

Attended a wedding in Philadelphia over the weekend and stayed at the Sofitel. The front desk staff were wonderful. They helped arrange for a wheelchair for my 90 year old mother, and even offered to help me push her around ! Such service. A private Sunday brunch had wonderfully prepared food. Again, the service was impeccable. The beds had a feather mattress pad that was so soft. The room was decorated in a very tasteful manner. The flowers throughout the hotel were beautiful . Hector and Edward were the greatest staff. It was a delight to stay here.

  • Stayed: May 2014
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Thank Peggydt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 May 2014

Sofitel has a well-known brand of French style and flair. This Sofitel is no exception. Staff are impeccably trained -- front desk, maids, waiters, door/bagmen -- all friendly, genuine, and helpful. If you have any problem with your stay, the staff are eager to fix it.

Location is perfect for walking a lively and safe part of Philadelphia. Rooms are spacious and comfortable. Bed is extremely comfortable. Bathroom is spacious with updated amenities.

Door or wall insulation is not as good at blocking guest noise as it could be. Suggest getting a room away from the elevator to lessen loud hallway traffic.

Room Tip: Suggest a room away from elevator to lessen loud hallway traffic.
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  • Stayed: May 2014, travelled solo
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Thank Paul L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sofitel Philadelphia Hotel

Address: 120 South 17th Street, (City Center West), Philadelphia, PA 19103-5115
Phone Number:
Region: United States > Pennsylvania > Philadelphia > City Center West
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Green Hotel in Philadelphia
#4 Business Hotel in Philadelphia
#7 Romantic Hotel in Philadelphia
#7 Luxury Hotel in Philadelphia
#10 Family Hotel in Philadelphia
Price Range: £111 - £451 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sofitel Philadelphia Hotel 4.5*
Number of rooms: 306
Official Description (provided by the hotel):
The Sofitel Philadelphia hotel blends French elegance with American style, providing a refined environment for upscale business and leisure travel. Experience this sophisticated downtown Philadelphia hotel, which serves as the cornerstone of the new French Quarter, steps from Rittenhouse Square. Offering the height of contemporary comfort and convenience, this downtown Philadelphia Pennsylvania hotel provides the ideal setting, just minutes from the convention center and historical attractions. ... more   less 
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Also Known As:
Sofitel Philadelphia
Accor Philadelphia Hotel
Philadelphia Sofitel
Sofitel Hotel

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