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“Great Customer Service” 5 of 5 bubbles
Review of Sofitel Philadelphia Hotel

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Sofitel Philadelphia Hotel
Ranked #9 of 85 Hotels in Philadelphia
Certificate of Excellence
GreenLeadersGold level
Philadelphia, Pennsylvania
Level Contributor
64 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Great Customer Service”
5 of 5 bubbles Reviewed 5 August 2014

The front desk was always very helpful with anything we needed with the room or holding our luggage. The valet was very quick. The rooms were very clean and the beds were very comfortable. The atmosphere of the lobby was quiet and calm, there weren't that many places to sit down while you wait for your room. They were able to put our two rooms next to each other.

  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ali W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent V, General Manager at Sofitel Philadelphia Hotel, responded to this review, 7 August 2014
Bonjour Ali W,

It is my pleasure that we were able to provide you with helpful, prompt service throughout your stay and that you enjoyed clean and comfortable room accommodations. We excitedly await your future arrivals to the Sofitel Philadelphia.

Kind regards,
Vincent
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,154 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (430)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
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  • Any
English first
Vancouver, Canada
Level Contributor
143 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 bubbles Reviewed 4 August 2014

We really enjoyed our stay here, the location was just great for walking around the city shopping, sight-seeing and dining.
Loved the market in Rittenhouse Square on Saturday just a few blocks from the Sofitel and there were lots of great restaurants within a couple of blocks.

The bar was a welcoming place to have a cool one and some snacks after a hot day of slogging around being tourists, Elyn, our waitress would welcome us back like long lost friends and was helpful and interested in what we had been doing. The drinks and snacks were delicious especially the non alcoholic Roland Garros. ( I think it was called that, had basil and cucumber syrup...refreshing!)

Breakfast was delicious every morning and service was good.

Anthony on the front desk was welcoming and went out of his way to be helpful. An asset to the hotel. The doormen were unfailingly cheerful and helpful.

Our room was a junior suite, very comfy beds, even the pull out couch my friend slept on.
The decor is perhaps due for a freshen up but this in no way detracted from our favourable opinion of the hotel.

Green Features: I did not see any re-cycling bins anywhere for all the water bottles and "to-go" coffee cups but perhaps housekeeping sorts it out behind the scenes. I would like to see more bins for re cycling and not just at the Sofitel.
  • Stayed July 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank Paulalovestotravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent V, General Manager at Sofitel Philadelphia Hotel, responded to this review, 5 August 2014
Bonjour Paulalovestotravel,

Thank you for sharing such a lovely review detailing all that we are proud to offer here at the Sofitel Philadelphia! I am delighted that you enjoyed your stay from the comfort of your Junior Suite accommodations to the delicacies and exemplary service offered throughout your stay. We look forward to your future arrivals!

Sincerely,
Vincent
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 4 August 2014

booked room for brother's 10th wedding anniversary and told hotel in advance. Paid extra to have champagne in room as a surprise. The champagne was not provided. Email request to pay in advance ignored.

  • Stayed July 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Sofitel.com

Helpful?
Thank diplobecky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent V, General Manager at Sofitel Philadelphia Hotel, responded to this review, 7 August 2014
Bonjour diplobecky,

Thank you for taking the time to share your feedback as it enables us to continuously enhance the services we offer our guests. We take pride in our passion for service excellence, and I am deeply disappointed to read that your experience with us did not meet your expectations. I hope that you return to the Sofitel Philadelphia to experience the truly magnifique experience that is our custom.

Sincerely,
Vincent
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
80 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 3 August 2014

I stayed at this hotel for a working weekend. The hotel is beautiful, the staff is friendly and helpful, the rooms are well appointed and super comfortable and the lobby bar is excellent. The food was very good and they have an excellent in-room menu meal deal that is economical and offers delicious "fun food." I love this hotel and will try this brand in other locations.

  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank suddenlysingle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent V, General Manager at Sofitel Philadelphia Hotel, responded to this review, 4 August 2014
Bonjour suddenlysingle,

I am delighted that we were able to provide you with a comfortable stay and delicious delicacies from Liberte to In-Room Dining during your working weekend here at the Sofitel. We excitedly await your future arrivals!

Sincerely,
Vincent
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Louisville, Kentucky
Level Contributor
74 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 1 August 2014

Excellent property. Service was great and sincere, without being over-the-top. Convenient location. Sleep quality of bed was terrific. Large, tile bath with separate shower was refreshing. Outstanding spot to stay in the city of brotherly love.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Jason B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent V, General Manager at Sofitel Philadelphia Hotel, responded to this review, 4 August 2014
Bonjour Jason B,

It is a pleasure to see that you enjoyed a "1st class" stay with us here in our downtown location. I am delighted that you enjoyed an exemplary level of service durnig your stay, and in particular enjoyed the specially designed SoBed and large bathroom with separate shower and soaking tub. We look forward to your future arrivals to the Sofitel Philadelphia.

Kind regards,
Vincent
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
46 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 1 August 2014

I don't travel to Philadelphia often, but when I do, I stay here. I recommend this to others when they are visiting the city. I travel a lot and have stayed in countless hotels, but this is truly one of my favorites. The service is excellent. The rooms are beautiful and spacious. The beds are heavenly. The location is perfect to enjoy all the city has to offer and is a short walk from tourist sights, great pubs, unique shopping, and phenomenal food. I love this place!

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Beckitex1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent V, General Manager at Sofitel Philadelphia Hotel, responded to this review, 4 August 2014
Bonjour Beckitex1,

We are honored to be your chocie hotel in here downtown Philadelphia! I am pleased that you have had the opportunity to enjoy the sights, shopping and restaurants just steps from our front door. We look forward to your future arrivals to the Sofitel here in the City of Brotherly Love!

Au revoir,
Vincent
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Philadelphia Hotel

Property: Sofitel Philadelphia Hotel
Address: 120 South 17th Street, (City Center West), Philadelphia, PA 19103-5115
Phone Number:
Region: United States > Pennsylvania > Philadelphia > City Center West
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Green Hotel in Philadelphia
#4 Business Hotel in Philadelphia
#6 Luxury Hotel in Philadelphia
#7 Romantic Hotel in Philadelphia
#10 Family Hotel in Philadelphia
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Sofitel Philadelphia Hotel 4.5*
Number of rooms: 306
Official Description (provided by the hotel):
The Sofitel Philadelphia hotel blends French elegance with American style, providing a refined environment for upscale business and leisure travel. Experience this sophisticated downtown Philadelphia hotel, which serves as the cornerstone of the new French Quarter, steps from Rittenhouse Square. Offering the height of contemporary comfort and convenience, this downtown Philadelphia Pennsylvania hotel provides the ideal setting, just minutes from the convention center and historical attractions. ... more   less 
Reservation Options:
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Also Known As:
Sofitel Philadelphia
Accor Philadelphia Hotel
Philadelphia Sofitel
Sofitel Hotel

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