I stayed at this property for two nights to attend a conference at the Convention Center across the street. The location was therefore perfect for my needs.
The walk from the adjacent garage was short, but downright seedy and scary at night.
I checked in late at night. The night clerk neglected to ask me for a credit card, and my stay was interrupted by a phone message the next day asking me to come back to the front desk to give them a credit card.
When I checked in, the spot where the refrigerator should have been was empty. As I unpacked, the room door opened unexpectedly. It was maintenance, who returned to the room after just having removed my fridge to take it to another room. The staff member politely apologized for the unannounced intrusion and told me he was instructed only minutes before by the front desk to remove the fridge from my supposedly "empty" room. He was not pleased when I told him I wanted the fridge reinstalled.
Clearly the night desk clerk was in over her head.
As a Hilton HHonors Gold member, I opted for the free breakfast, which I highly recommend. The first morning, the waiter poured my coffee and juice, never to been seen again. I walked out without handing in my breakfast voucher simply because there was no staff member in sight to give it to. The second morning went smoother.
The bad news is that the property is long overdue for upgrading - particularly in the bathroom. The good news is that a sign in lobby indicates that upgrade program is already in the works.
The hotel will look better, but it remains to be seen whether it will function better.
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- Also Known As:
- Hilton Garden Inn Philadelphia Center City Hotel Philadelphia
- Philadelphia Hilton Garden Inn
- Hilton Philadelphia