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“Great Staff” 3 of 5 bubbles
Review of Hilton Garden Inn Philadelphia Center City

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Hilton Garden Inn Philadelphia Center City
Ranked #35 of 85 Hotels in Philadelphia
Certificate of Excellence
Syracuse, United States
1 review
“Great Staff”
3 of 5 bubbles Reviewed 17 July 2014

The accommodations were average, nothing special. The staff was spectacular, however. Very friendly, courteous, always available to help in any way possible. This made up for the somewhat lackluster accommodations.

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Sara D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paula C, Manager at Hilton Garden Inn Philadelphia Center City, responded to this review, 31 July 2014
Thank you so much for your review. Our staff here at the Hilton Garden Inn Center City Philadelphia is pleased to hear that they were able to provide you with nothing but the best service. We are sorry to hear that your accommodations were average and wished you would of came to us to let us know of any problems or concerns that we could have fixed. Please feel free to come back and stay with us where we are sure we can change your outlook on your accommodations and give you an even better experience. Thank you again for staying with us once again and we hope to see you soon in the future.
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1,819 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (207)
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English first
Lansdale, Pennsylvania
Level Contributor
43 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 bubbles Reviewed 15 July 2014 via mobile

My friends & I decided to plan an overnight stay in the city. We were able to get 2 rooms next to each other both with 2 queen beds and a pull out couch. This hotel is very close to The Reading Terminal & train station and reasonably priced.

My husband & I stayed again at this hotel on our own and for being return guests, we got money vouchers to use in the snack shop. This was a huge plus for late night munchies.

Would def come back & def rec this place to others!

Stayed September 2013
Helpful?
Thank mpierry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paula C, Manager at Hilton Garden Inn Philadelphia Center City, responded to this review, 31 July 2014
We are pleased to hear to you have returned to our hotel with a friend and had a wonderful stay with your stay. with the location of our property it makes it convenient for guest such as yourself to find all the best local attractions which are within walking distance. We hope to see you again soon and hope that you have the same great experience as you had with your past stay,
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Chennai, India
1 review
5 of 5 bubbles Reviewed 13 July 2014

I checked into Hilton Garden Inn Philly, the stay was comfortable. The location was excellent being in down town, it was well connected with my place of business just across the street. Preferred food was also available close by.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Srinivasan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paula C, Manager at Hilton Garden Inn Philadelphia Center City, responded to this review, 30 July 2014
We thank you for taking the time to share the excellent experience you had at the Hilton Garden Inn Philadelphia Center City! We really look forward on seeing you in the future and hope that your stay is just as great as your recent one.
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Longboat Key, FL
Level Contributor
29 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 12 July 2014 via mobile

My daughter and I stayed here during her eye surgery. It is a great location, is clean, well furnished, and the staff is wonderful! Many restaurants nearby, plus Macy's is within walking distance. The restaurant on the 10th floor is good, too. Everyone,from the housekeeping staff to the front desk could not have been nicer.

Stayed July 2014, travelled with family
Helpful?
1 Thank LizzyG34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paula C, Manager at Hilton Garden Inn Philadelphia Center City, responded to this review, 13 July 2014
We thank you for taking the time to share your excellent experience at the Hilton Garden Inn Philadelphia Center City! We are very glad our hotel was clean and comfortable during your stay. The entire team looks forward to seeing you again when your plans bring you back to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 10 July 2014

Trip to the US with the family included stop overs in Pittsburgh, Washington and Philadelphia before returning home. Hotel appeared nice from website and TripAdvisor reviews, but we were not impressed when first arrived. We took a walk to see the Liberty Bell and quickly discovered this was not the best area of town. We were not pleased with the location and decided to checkout early, as my daughter was not comfortable. Hotel tried to impose an early checkout fee, which was argued by myself as none of this was disclosed during our reservation....in the end the manager waived the fee, but not without a bit of a fight. Generally pleased with Hilton properties but I would not stay at this location. Most of the hotels seemed to be near the City Hall - if you need to stay in Philly would recommend a hotel near that location.

  • Stayed July 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Glenn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paula C, Manager at Hilton Garden Inn Philadelphia Center City, responded to this review, 13 July 2014
Thank you for taking the time to post your feedback. Please accept our sincere apology. We want you to know that the comments we receive from our guests are taken very seriously and your suggestions will help us to improve the safety of our guests. Again, please accept our apologies for the inconvenience you experienced.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chambersburg, Pennsylvania
Level Contributor
234 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 bubbles Reviewed 8 July 2014

If you're looking for a centrally located hotel in Philadelphia that is moderately priced, the Hilton Garden Inn comes highly recommended. Within an easy walk to lots of shopping, the marketplace, the Liberty Bell, the convention center, and other attractions, the Hilton Garden Inn has a staff that is friendly and eager to please. For a center city location, rooms are reasonably priced, clean, well appointed and the free wifi is always appreciated. I thought the lobby could use a little updating and renovation and it looked like that process was getting ready to start. There was a pool and fitness center available, but since my stay was short, I did not avail myself of these services. Beware, however, that parking is extremely expensive. I don't believe the hotel owns the attached parking garage. I was charged $ 36 for less than 24 hours which I thought was a little steep. Other than the parking, I was very pleased with my stay at the Philadelphia Hilton Garden Inn.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank evans81051
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pennsylvania
1 review
5 of 5 bubbles Reviewed 8 July 2014

I was in Philadelphia for a night this past Fourth of July weekend and could not have asked for a better experience. First, the location is beyond convenient and gave us easy access to just about anywhere in Philly. Second, Danny the front desk manager and his staff made sure from check-in to check-out that we thoroughly enjoyed our stay; we could not have asked for better customer service. Last but certainly not least, the breakfast on Sunday morning was excellent as well. All the food was fresh and the staff on hand were super friendly. I will definitely be returning to this property asap!

Room Tip: Suggest the top floor for easy access to breakfast in the morning!
See more room tips
  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Vince E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paula C, Manager at Hilton Garden Inn Philadelphia Center City, responded to this review, 13 July 2014
Thanks for sharing your excellent review! The entire team at the Hilton Garden Inn Philadelphia Center City hotel is extremely proud to have read that everything about your stay was wonderful and that every team member you came in contact with was polite, friendly and helpful. Thank you for recognizing Danny and the front desk team as well. We look forward to seeing you when your plans bring you back into Philadelphia!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Philadelphia Center City

Property: Hilton Garden Inn Philadelphia Center City
Address: 1100 Arch Street, Philadelphia, PA 19107-2376
Phone Number:
Region: United States > Pennsylvania > Philadelphia > City Center East
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Family Hotel in Philadelphia
#34 Business Hotel in Philadelphia
#37 Romantic Hotel in Philadelphia
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Philadelphia Center City 3*
Number of rooms: 279
Reservation Options:
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Also Known As:
Hilton Garden Inn Philadelphia Center City Hotel Philadelphia
Philadelphia Hilton Garden Inn
Hilton Philadelphia

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