So.. two of us carrying 3 suitcases to check in and no one was there opening the doors or helping us with the bags. Wasn't very happy about it.
Check in was fast and easy. Check-in staff was professional. Got upgraded to a suite due to platinum status but with no view.
Asked for a room change to a suite with a view. No other suites were available so we were given a standard room with a view.
The room was a mess upon arrival! The pillows were all over the place, TV was facing the wall! It seemed like the housekeepers couldn't wait to leave work.
Asked housekeepers to make the bed again and they basically put the pillions all together. Couldn't they realise the bed sheet/pillow case wasn't ironed and clean as well?
Duvet cover was unzipped and the housekeeping staff came to room and said- "this is how we do it here!"
Service is very poor at this hotel. I took the lift with a doorman one time. Once the door opened, you would expect "After you, Sir" or something like that. But the doorman told me "I am going to go first!" Should we call that customer service?
Public area is good. Room is actually nice but the bathroom is very very basic. More like a Holiday Inn bathroom.
I don't think I will be back to this Meridien, unless the Westin in town is fully booked.
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- Also Known As:
- Le Meridien Philadelphia Hotel Philadelphia