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“It was great!!!”

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Four Points by Sheraton Philadelphia Airport
Ranked #58 of 86 Hotels in Philadelphia
New Orleans, Louisiana
2 reviews
“It was great!!!”
Reviewed 23 April 2014

I stayed at the four points by sheraton due to my flight being cancel, by us airways and I wasn't happy at all. I Waited 20 min. For a shuttle pickup . Once I got their it was 2am in the morning and I was greeted by a young lady behind the desk name Annette she was excellent and very help she answer all my question and maked me feel like things were going to be ok. Because I was with my family their was no food available and she recommended that I go to the aloft for some food for my family. So I did and was also greeted by another young lady name kyone she was helpful too and also maked some recommended as well. My experience there was excellent due to the overnight staff their.

Room Tip: Room were great
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dana L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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572 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (63)
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English first
Wales, United Kingdom
Level Contributor
64 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 20 April 2014 via mobile

We were put up in the hotel because of a missed connection. Very easy to get to with the hotel shuttle bus. The staff were very accommodating but the rooms were clean but badly equipped, tired and in desperate need of refurbishment. The beds were comfy but small for a double. The food in the restaurant was disgusting and over priced.

Stayed April 2014, travelled with family
Helpful?
Thank Swaff M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin K, Manager at Four Points by Sheraton Philadelphia Airport, responded to this review, 5 May 2014
Dear Swaff M,

Thanks so much for your review. We're pleased that you were able to enjoy our comfortable beds, but regret to hear you did not many of our amenities.

We appreciate your comments as that allows us to focus on where we can improve upon for our future guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Spring Grove, Illinois
Level Contributor
63 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 14 April 2014

For a quick one night stay... this was all we needed! We had great front desk service... even helped us to find good pizza late at night! :) The rooms were clean, free bottled water, and free shuttle to and from the airport...

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brian and krist... v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin K, Manager at Four Points by Sheraton Philadelphia Airport, responded to this review, 5 May 2014
Dear brian and kirst...v,

Thanks for pleasant review. We're pleased that had a pleasant stay and that we were able to assist you with great food & beverage alternatives.

We hope to see you again soon. Take care!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worcester, United Kingdom
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 April 2014

A one night stay, clean and comfortable. Staff at desk helpful. Restaurant good service and good simple food.
The room overlooked the interstate but was well sound proofed from the traffic sounds.
A good 3 star type hotel.
Didn't use the fitness facilities.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JoF155
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin K, Manager at Four Points by Sheraton Philadelphia Airport, responded to this review, 5 May 2014
Dear JoF155,

Thank you for your review. We're pleased to hear you had a comfortable stay with us.

We hope to see you again soon. Take care!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Visalia
Level Contributor
153 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 8 April 2014 via mobile

Yeah, I would never stay here again. The exterior and lobby are nice and the staff was friendly, but once you get in the elevator life changes. This is an old and run down place. Carpet is probably from the 70's, the bathroom is yuk, and it's just a very low end place to stay. I wouldn't stay here again.

Stayed April 2014, travelled solo
Helpful?
1 Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin K, Manager at Four Points by Sheraton Philadelphia Airport, responded to this review, 21 April 2014
Dear David S,

We regret to hear you did not enjoy your stay with us. We appreciate your candor, and will pass on your comments to our operations team for review.

We hope you enjoyed the rest of your stay in Philadelphia.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Tustin, CA
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 April 2014 via mobile

Sheraton typically equates to a fairly nice place, but not this airport 4 Points! I have not been in such a dump in a long time.

The room is old and dirty. The carpets are stained, the chair is stained, and the wood floors are dirty and peeling. The bathroom is gross, with peeling paint and dirty grout.

There are several airport hotels around the Philly airport, so choose some other place.

(Sheraton - This hotel is ruining the 4 Points brand as a viable alternative to Courtyard!).

Stayed April 2014, travelled on business
Helpful?
Thank Store_Finder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin K, Manager at Four Points by Sheraton Philadelphia Airport, responded to this review, 5 May 2014
Dear Store_Finder,

Thank you for your review. We appreciate your feedback and regret to hear that you did not enjoy the condition of facilities at our property.

I have relayed this information to our operations team to review, and we do plan on refreshing the property in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rehoboth Beach, Delaware
Level Contributor
257 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 2 April 2014

We stayed overnight in April 2014 while in Philadelphia. It was easy to get downtown and also very easy to access Route 95. The hotel has been updated and is clean. The room is fine and was clean. The bathroom sink is in the room; the bathroom is small. The hallways are very basic, and look like something from a college dorm. The front desk staff was friendly and efficient. The price was very good and as they say, you get what you pay for.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelingbeachbum00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin K, Manager at Four Points by Sheraton Philadelphia Airport, responded to this review, 10 April 2014
Dear travelingbeachbum00,

Thank you for your review. We're so pleased you had a pleasant stay with us, and that you found our location to be ideal.

We appreciate your business, and hope to see you again soon. Take care!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Points by Sheraton Philadelphia Airport

Property: Four Points by Sheraton Philadelphia Airport
Address: 4101A Island Avenue, Philadelphia, PA 19153
Phone Number:
Region: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #58 of 86 Hotels in Philadelphia
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Four Points by Sheraton Philadelphia Airport 3*
Number of rooms: 177
Official Description (provided by the hotel):
Four Points by Sheraton Philadelphia Airport has free PHL shuttle service. We're near Philadelphia Sports Complex and 8 miles from center city Philly, PA Convention Center, and the historic district ... more   less 
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Also Known As:
Four Points By Sheraton Philadelphia Airport Hotel Philadelphia
4 Points By Sheraton Philadelphia Airport
Sheraton Philadelphia Airport
Four Points Philadelphia
Philadelphia Four Points

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