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Hampton Inn Philadelphia Center City - Convention Center
Ranked #30 of 85 Hotels in Philadelphia
Rutland, United States
1 review
“Not Good.”
2 of 5 bubbles Reviewed 28 October 2013

As stated before we are not happy. You should be hiring staff that can be trusted. Stolen items out of rooms is unacceptable and should not be tolerated. More concenring is the fact managers failed to contact us in a timely manner after reporting the stolen items.

  • Stayed October 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Kevin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
roger_weber, General Manager at Hampton Inn Philadelphia Center City - Convention Center, responded to this review, 30 October 2013
Thank you for sharing your feedback on your recent stay with us in Philly. I apologize for the missing item in your room and not getting to you faster. This certainly is not common and everything is always investigated completely. The hotel has great associates but this will not be tolerated.
Thank you,
Sincerely,
Roger Weber
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,742 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (169)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Austin, Texas
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 27 October 2013

Let me start off with this- the staff here is super-friendly and helpful, even by Hampton Inn standards. The valet, the usher and the front desk were great! But, the swimming pool and Jacuzzi were the dirtiest I have ever seen. The room had bed bugs- that was a real turn-off. If they can take care of these, everything else is great- the location, the staff.

Stayed October 2013, travelled with family
Helpful?
Thank Gurneet K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
roger_weber, General Manager at Hampton Inn Philadelphia Center City - Convention Center, responded to this review, 30 October 2013
Thank you for taking the time to write this review concerning your stay in Philly. I'm very pleased the staff met your needs and this will be reviewed with them. Also I apologize for the condition of the spa and pool. I will review the cleaning schedule with the maintenance department to make sure future guests don't encounter your experience.
Thanks for staying with us.
Sincerely,
Roger Weber
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Concord, New Hampshire
Level Contributor
143 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 bubbles Reviewed 27 October 2013

So, great location, good prices, and Hampton quality. But the difference? The staff works really hard to help. They welcome you in the lobby, help your kids get juice, come around with mints at meals, give kids pages to color, let you check in early…. so a standard Hampton Inn with over the top service… not a bad thing at all!

Room Tip: Suites are big, and well appointed
See more room tips
  • Stayed October 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank pepelevoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
roger_weber, General Manager at Hampton Inn Philadelphia Center City - Convention Center, responded to this review, 28 October 2013
Thank you for taking the time to write this review concerning your stay at the Hampton Inn Philadelphia. We appreciate this feedback and I'm really pleased the staff made such a great impression on you. The staff works hard to achieve this level of service and your comments will be passed along.
Thanks for being OUR guest.
Sincerely,
Roger Weber
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
175 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
4 of 5 bubbles Reviewed 19 October 2013

Fantastic location: easy walking to Chinatown, Reading Terminal Market, numerous train stations and bus tour pickup/drop off locations, the Basilica, Love Park and Suburban Station (took the train to and from the airport with shocking ease) and numerous restaurants. The majority of the staff was pleasant. There is a small pool and small jacuzzi downstairs and a small bar in the lobby. The pool was dirty and too cold for our taste when we went, and we didn't go in. Our room was always clean and we were given extra towels when we asked. The pillows were not at all firm and that caused some discomfort. The breakfast was standard hotel fare, and the staff that kept the food stocked were delightful. Afternoon cookies and cold citrus water were a nice touch. There was always someone handy to hail a taxi for us. We never felt scared when walking the streets (for those that noted the area). Yes, there are a lot of homeless folk around, but we were only approached for money at church.

Room Tip: Apparently most rooms are identical. We were on the ninth floor with a city view and it was identica...
See more room tips
Green Features: We were encouraged to reuse our towels, and they did not change our sheets during our stay.
  • Stayed October 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ShazDenise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
roger_weber, General Manager at Hampton Inn Philadelphia Center City - Convention Center, responded to this review, 21 October 2013
Thank you for taking the time to write this review concerning your stay in Philly. We appreciate this feedback and will review with all the asociates. I'm glad the location worked out well for you and were able to see a lot of Philly. Hope to see you again in the future.
Sincerely,
Roger Weber
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
WA State
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 18 October 2013

Location of hotel was great, only drawback was street noise at night. Was booked full so hallways were noisy with kids. Small bar with bar food in lobby. Indoor pool and spa and nice work out area downstairs. No fridge or microwave in room, which was ok by us.
Flat rate cab from airport $28.50,parking rates were high. Hotel on 13th and main area for Liberty Bell was on 6th. Other direction into main downtown area just a few blocks. Of course main things we came to see were shut down. Did take Big Bus tour all around town for over view. Visit Reading Terminal, indoor market place. Easy walking city, lots homeless but were not bother by them. Had nice lunch in Chinatown 2 blocks away and picked up free trolley to local large casino and back. Clean and up to Hampton standards.

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank islandgirl6333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
roger_weber, General Manager at Hampton Inn Philadelphia Center City - Convention Center, responded to this review, 21 October 2013
Thank you for taking the time to write this review concerning your stay while in Philly. I'm sorry you weren't able to see some of the historical sites because of the government shutdown but you were able to get to Reading Terminal and Chinatown. We have a lot to see in Philly and hopefully you will visit us again in the future.
Thanks for being our guest.
Sincerely,
Roger Weber
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
138 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed 17 October 2013

My wife and I stayed at this hotel for three nights. We stayed on the sixth floor in a room with nice views of the city skyline. The hotel staff were very helpful in suggesting places to visit or eat, and giving directions. On one day we did a big bus tour, and the concierge telephoned the company for us to come and pick us up. The hotel and the room was very clean. The public areas were well kept and staff always courteous. The room was a nice size with plenty of storage space. The bed was very comfortable. Breakfast was nice with a choice of hot and cold foods and cereals. There is also a small bar at the front. The hotel is within comfortable walking distance of many nice restaurants and is only a few minutes from Reading Market. Many of the city attractions are also within walking distance. Excellent hotel!!!

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank pdsfinance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
roger_weber, General Manager at Hampton Inn Philadelphia Center City - Convention Center, responded to this review, 21 October 2013
Thank you for taking the time to write this great review concerning your stay wt the Hampton Inn Philly. We appreciate the feedback on all your comments about the area and hotel amenities.
I'm glad you had a nice view from your room and enjoyed the flavor of Philly.
Thanks for being our guest.
Sincerely,
Roger Weber
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangor, United Kingdom
Level Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 16 October 2013

The Hampton is one of the best hotels I have stayed in. The rooms had plenty of space and were clean. The hotel was in a very good location as it was close to Reading Terminal Market, Chinatown and the main tourists attractions in Philadelphia. I found the staff to be very pleasant and helpful. The hotel had amenities I have not seen in British Hotels such as ice machines in the corridor and frozen ready meals which can be cooked in a microwave provided by the hotel. My only complaint is that the breakfast area was a bit small but the hotel provided a good choice for breakfast.

  • Stayed October 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ian m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
roger_weber, General Manager at Hampton Inn Philadelphia Center City - Convention Center, responded to this review, 17 October 2013
Thank you for taking the time to write this review concerning your stay at the Hampton Inn Philadelphia. The staff will appreciate your great comments about the service, cleanliness ,and food selections. We are very close to Chinatown and the Reading Terminal....a must for for all guests.
Thanks for staying with us.
Sincerely,
Roger Weber
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Philadelphia Center City - Convention Center

Property: Hampton Inn Philadelphia Center City - Convention Center
Address: 1301 Race Street, corner of 13th St. and Race St., Philadelphia, PA 19107
Phone Number:
Region: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Business Hotel in Philadelphia
#25 Family Hotel in Philadelphia
#36 Romantic Hotel in Philadelphia
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hampton Inn Philadelphia Center City - Convention Center 3*
Number of rooms: 250
Official Description (provided by the hotel):
The Hampton Inn Philadelphia Center City-Convention Center is ideally located in downtown Philadelphia across the street from the Pennsylvania Convention Center and only blocks from many major companies. Philadelphia International Airport is only 30 minutes away. Our hotel is within walking distance to historic sites such as Independence Hall, the Liberty Bell, the Betsy Ross House, and Penn’s Landing, and only 15 minutes from the Wells Fargo Center, Lincoln Financial Field, and Citizens Bank Park. ... more   less 
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Also Known As:
Hampton Inn Philadelphia Hotel Philadelphia
Philadelphia Hampton Inn

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