I booked this hotel 6 months in advance to request a room that was quiet and with a view which comes from reading other reviews who noted this was worth having.
When we arrived at check in, we were ignored for some time while the staff member named A. chatted to another customer about Miller time, then took a phone call all without even acknowledging I was there. When it was finally my turn, I again politely mentioned the request and that it was a special occasion and how much we like Hampton Inns, being a Hilton member. Then she asked me to sign the check in billing form that had the wrong rate. When I pointed this out she told me it shouldn't have been there and when I check out it would be correct. Guess what? Not.
Anyway, the first room we received was on the 5th floor, beside the elevator and overlooking 8-10 large AC units whose noise you could hear before entering. I went back down and asked for another room only to be told all that was left was 401. We assumed we had to take it and got a room facing the main street where the tour buses park and across the narrow street looking directly into an office building. I also had to ask about breakfast, where and when, and only received the most basic info and nothing about other amenities.
Going downhill from there, upon returning from dinner later noting this hotel is in a great location to access city life, shops and restaurants, we overheard A. give keys to a room on the 11th floor to someone who just checked and in the elevator I found out the guest was not with any group, staying the same length of time and didn't make any special requests, just lucky she guessed.
Our room was a standard king Hampton Inn room, which is why we like this chain. It's reasonably large and comes with all the basic necessities and makes a point of stating they change the duvets between guests which I appreciate. Breakfast is standard Hampton fare. Fruit, cereals both hot and cold, waffle maker and a changing assortment of eggs and other hot items.
The problem here is there are so many tour bus groups coming and going that it can be difficult to time your visit as food may be cleaned out and tables dirty. The staff try hard but some times face a losing battle. Overall the food was good.
There is a small bar/lounge on site which is nice for a night cap but they really need to get wine glasses and stop using brandy snifters for wine.
With all this going on, I spoke to Jerrome the Assistant Manager who offered a sincere apology and offered to move us but as it was the next day and our things spread out and hung up we gratefully declined. Instead, I am pleased to say, Jerrome placed in our room a gift bag and balloons that definitely softened the whole episode and to that I thank him for taking the time to listen and care. And thank you Effy for correcting the bill at check out which I was told would be correct from when we checked in. We appreciate your help.
- Official Description (provided by the hotel):
- The Hampton Inn Philadelphia Center City-Convention Center is ideally located in downtown Philadelphia across the street from the Pennsylvania Convention Center and only blocks from many major companies. Philadelphia International Airport is only 30 minutes away. Our hotel is within walking distance to historic sites such as Independence Hall, the Liberty Bell, the Betsy Ross House, and Penn’s Landing, and only 15 minutes from the Wells Fargo Center, Lincoln Financial Field, and Citizens Bank Park. ... more less
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- Also Known As:
- Hampton Inn Philadelphia Hotel Philadelphia
- Philadelphia Hampton Inn