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“Newly renovated rooms and toilet (one of the most modern in Philly)” 5 of 5 bubbles
Review of Hilton Inn at Penn

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Hilton Inn at Penn
Ranked #5 of 85 Hotels in Philadelphia
Certificate of Excellence
GreenLeadersSilver level
Hong Kong, China
Level Contributor
34 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Newly renovated rooms and toilet (one of the most modern in Philly)”
5 of 5 bubbles Reviewed 9 June 2014

Good service standards and nicely renovated rooms - one of the nicest hotels that I have stayed in the United States. Great value for money.

Good:
* Newly renovated rooms with fresh looking furniture and toilet
* Nice turn-down service with ambient jazz music played over the electronic docking station
* Good service standards - asked for toothbrush/paste and they delivered within minutes a full proper Oral-B toothbrush and Colgate toothpaste (not the small generic hotel brands); concierge / reception was also helpful to provide guides and directions on getting around the city
* Located conveniently within the University City and near the subway; also has convenient / ready stream of taxis in the vicinity

Bad:
* Breakfast selection is slightly limited ; complimentary breakfast is limited only to continental breakfast (extras to be paid for omelette / pancakes)

Overall a great hotel with beautiful rooms - one of the best in Philly (validated by my various friends studying / working in the city)

Stayed June 2014, travelled as a couple
Helpful?
1 Thank JustRun4Fun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nbarag, Manager at Hilton Inn at Penn, responded to this review, 11 June 2014
Thank you for the great review of your recent stay! We appreciate the feedback and will definitely pass it along to our Executive Chef. We do have a wonderful location, and a beautiful property, and we are so pleased to hear that you enjoyed your stay.
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1,292 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (147)
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English first
Woodbridge, Virginia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 8 June 2014

I stayed here for several nights while my wife was having surgery nearby at HUP. From the get-go, the desk and valet staff were very friendly and attentive. They all knew the local area well and were able to answer all questions. The housekeeping staff was thorough and friendly.
The room was modern and everything was in working order.
Unfortunately, I had to relocate to a different hotel for the remainder of my stay (I chose City Ave. Hilton; HUGE MISTAKE) because Inn At Penn was booked full later in the
week.

  • Stayed June 2014
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank brian7408
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nbarag, Manager at Hilton Inn at Penn, responded to this review, 11 June 2014
Thank you for taking the time to comment on your recent stay, and giving such high remarks. We do often book up quickly, and we hope we can accommodate you on your next trip to Philadelphia.
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Auckland, New Zealand
Level Contributor
95 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 6 June 2014

We stayed here because my wife was at a conference here. While at first the hotel looked a little dated that was not the case. The staff were very cheerful and always had a welcoming smile and were quick to greet and be of service. Our room was great but was spoiled by a baby who cried most of the night (but that is not the hotels fault). We had a meal in the hotel and some wine and this was of high quality. If you are looking for shopping this is not the area of Philadelphia to visit but there were many bars and food places close by. We walked down to the Liberty Bell which was quite a walk and we could probably caught a bus but preferred to walk. I am not sure if we will visit Philadelphia again but if we do I would be happy to stay here again

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank d0nt50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nbarag, Manager at Hilton Inn at Penn, responded to this review, 11 June 2014
Thank you for the wonderful review of your recent stay. We are glad that you enjoyed your time in Philadelphia and at our hotel. There is lots of shopping with just a quick cab ride, and definitely a number of fantastic restaurants, bars and sightseeing just around the corner. We look forward to having you stay with us on your next trip to the city.
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Yardley, Pennsylvania
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 5 June 2014

Great hotel in a great location. The staff was very friendly and knowledgeable. The rooms are decorated nicely and offer free wireless, iPads and flat panel TV. Convenient valet parking. Would definitely stay here again. Priced right.

Room Tip: Ask for a room away from the elevators.
See more room tips
  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank spirolli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nbarag, Manager at Hilton Inn at Penn, responded to this review, 11 June 2014
Thank you for the fantastic review! We are so pleased to hear that you enjoyed your stay, and look forward to having you stay with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Jersey
Level Contributor
96 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 5 June 2014

We have stayed at Inn at Penn many times over the years. The decor is exceptionally well done and unique, designed in an updated Arts & Crafts style. However, the service has really gone downhill. When we asked for a quiet room on an upper floor we were given a room with a horrible view of a roof with all it's AC units displayed. In the past we had great views. With the exception of the elevator attendants and parking attendants, the staff seems to be just going through the motions and doing the bare minimum. This, in my humble opinion, is a sign of poor management. Because we needed to get an early start, we chose to have breakfast in their breakfast room. The place was empty, and yet our waitress frequently disappeared to the back room so I had to get up to get my own extra napkin and spoon from another table, and couldn't get a refill on my coffee when I needed it. The buffet was very expensive but the food was not explained. When she was in the room she didn't even bother to ask if we needed anything. I had to wave to get her attention even though we were the only ones in the room. She smugly responded that it was "self serve" as if this meant she didn't have to do anything for us. We could hear the staff in the back room loudly screaming and talking about a party they were going to go to. On the first floor there is a cozy room where they advertise drinks from 5:00pm to, I believe midnight. However, we had to ask 3 times at the front desk to get the bartender to come to the room to get us a drink. The staff seemed young and disinterested in the guests. Their personal lives took priority.

We may or may not return to this hotel since it is expensive and no longer lives up to its reputation. I'm sure we can find something more to our liking in the area.

Room Tip: Ask not to be given a view of the back roof with the air conditioning units on it.
See more room tips
  • Stayed June 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Bravegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nbarag, Manager at Hilton Inn at Penn, responded to this review, 11 June 2014
Dear Bravegirl-
Thank you for the detailed comment on your recent stay. We apologize for any inconveniences you experienced, and assure you this is not typical of our staff or service. We will be looking further into the issues you experienced, and if retraining is necessary, we will do so. We pride ourselves in investing in our staff, in order to provide the highest quality service to all of our guests. Again, my sincere apologies, and we hope this does not hinder your decision to stay with us in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 June 2014

The Inn at Penn is a really great home base at the heart of the university district in Philadelphia.
Warm, knowledgeable staff give you expert advice in navigating the city. Very helpful with restaurants, subway, buses, parking, etc... making you feel better about leaving your 21 year old intern in the middle of a big city for the summer. Outstanding front desk.

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ETPC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nbarag, Manager at Hilton Inn at Penn, responded to this review, 5 June 2014
Thank you for the great review of your recent stay. We are so glad to hear that our service and quality helped to ease your stress about the safety and quality provided in Philadelphia. We look forward to seeing you again soon.
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Madison, Virginia
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 1 June 2014

Lovely rooms. Clean, spacious and tastefully decorated. Lovely mix of traditional and eclectic. The customer service was EXCEPTIONAL. Extremely helpful!!! Only negative was no coffee stirrer in room!!

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mlcoppage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nbarag, Manager at Hilton Inn at Penn, responded to this review, 3 June 2014
Thank you for the wonderful review. We are so pleased that you enjoyed your stay, and we look forward to having you stay at our hotel again soon. Next time, with a quick call to the front desk we can bring you plenty of coffee stirrers.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Inn at Penn

Property: Hilton Inn at Penn
Address: 3600 Sansom St, Philadelphia, PA 19104-3212
Phone Number:
Region: United States > Pennsylvania > Philadelphia > University City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Family Hotel in Philadelphia
#3 Business Hotel in Philadelphia
#3 Spa Hotel in Philadelphia
#4 Luxury Hotel in Philadelphia
#5 Romantic Hotel in Philadelphia
#8 Green Hotel in Philadelphia
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hilton Inn at Penn 4*
Number of rooms: 245
Official Description (provided by the hotel):
The Inn at Penn is a traditional hotel with a contemporary twist. Our state-of-the art AAA Four-Diamond hotel is located on the campus of the University of Pennsylvania and is walking distance to shopping, restaurants and the great nightlife that Center City Philadelphia boasts. Complimentary wireless Internet is available throughout the hotel as well as an iPad in every guestroom plus PURE (hypo-allergenic) rooms, media hubs, refrigerators, and luxurious bath amenities are all included in our guestrooms. ... more   less 
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Also Known As:
Hilton Inn At Penn Hotel Philadelphia
Hilton At Penn
Hilton Philadelphia
Hilton Inn Penn
Philadelphia Hilton

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