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Hilton Philadelphia City Avenue
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The Windsor Suites(Philadelphia)
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Savings alert! 28% below average rates

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Reviews (944)
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Reviewed 24 July 2014

The staff was extremely rude. The accommodations were old and I would never stay here again. This Hilton does not offer the 100% Satisfaction Guarantee and they feel this gives them the right to treat people badly because they will not be held responsible. There is a Crowne Plaza right down the street and they have better accommodations then this place.

  • Stayed: July 2014, travelled on business
    • Value
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Review collected in partnership with Hilton Hotels & Resorts
Thank Betsy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this reviewResponded 26 July 2014

Thank you for taking the time to post a review. Please accept my personal apologies for that fact that the hotel and it's team did not meet your expectations and that your stay was not as pleasant as it should have been. I sincerely hope that you will consider staying at the hotel again the next time you are in the Philadelphia area. Thank you.

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Reviewed 24 July 2014

Stayed here for a recent business trip. The hotel is clean, staff are friendly. The food was of very high quality and would stay again. However, the room was spacious but air-con rattled a lot, which was the only disappointing feature. There was free WiFi in the hotel and the gym had pretty much everything required.

Room Tip: Avoid rooms near the ice machine especially on 3rd floor!
  • Stayed: July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Stephen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this reviewResponded 26 July 2014

Thank you for your stay and for taking the time to share your thoughts about your stay. I was very happy to read that both the hotel and it's team met you needs and expectations. I will be sure to share your very kind comments with all members of the team. Thank you and I hope to have you as a guest at the hotel again in the near future.

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Reviewed 22 July 2014

Stayed one night while son was at freshmen orientation at St. Joseph's University. Nice hotel, reasonable price but essentially just a place to crash. Nothing around it within walking distance other than typical strip mall stores and restaurants. But safe, convenient and clean.

Delmonico's (in house restaurant) was a bit of a disappointment, very expensive and food was unremarkable. Paid something like $31 for 4 scallops which were overcooked and heavily seasoned. All non-entre dishes (like vegetables or a starch) were a la carte. A little greedy asking people to pay for vegetables given the prices for the entre.

All in all, if I were traveling on business on an expense account, probably a solid place to crash and dine. If you are looking for something more, it's not there.

  • Stayed: July 2014, travelled with family
    • Value
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Thank Fred F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this reviewResponded 24 July 2014

Thank you for staying at the hotel while your son was at SJU's orientation. I was happy to read that you enjoyed your overall stay but have made note of your comments regarding your dining experience. Your feedback was greatly appreciated and I will be sure to share it with all of the appropriate team members.

Again thank you for your stay and for taking the time to share your thoughts. I do hope that you will choose to stay with us again when visiting your son at Hawk Hill.

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Reviewed 14 July 2014

My daughter and I attended the Beyonce Jay-Z concert on July 5th and we stayed at the the Philadelphia location on rt. 1. Much to our surprise, there was no full mirror and the radio/alarm wasn't working. I've stayed at this Hilton many times, but was dissapointed at this particular stay:(

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank 635carlad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this reviewResponded 16 July 2014

Thank you very much for your stay and for taking the time to post a review. I do apologize for the issues that occurred and thank you for bringing them to my attention. Your concerns will be shared with the appropriate team members. I do hope howerver that your overall stay was enjoyable and that you has a great time at the concert and in Philadelphia during the holiday weekend. I sincerely hope that you will stay at the hotel again the next time you are in the area.

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Reviewed 12 July 2014

Clean, well run hotel - great location for concerts at Mann Center. I would stay again if I had to be in this part of Philly. We were able to find on street parking, but they have both valet and paid lot options in case that doesn't happen.

  • Stayed: July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Gregory S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this reviewResponded 14 July 2014

Thank you for your feed back and your stay. I was pleased to read that both the hotel and it's service team met you needs and expectations. I hope to have you as a guest again the next time you are in the Philadelphia area. Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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